swift Work, Jobs in almondsbury, gls (with Salaries)

IT Service Desk Agent
TRG UK Ltd —Bristol
- £26,500 a year
- Full-time
- Software troubleshooting
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
4d
Van Driver - Van, Fuel, Insurance Provided
Swift Delivery Logistics Ltd —Bristol
- £660 - £900 a week
- Full-time
- Heavy lifting
- Driving
- In-person
- Free parking
Quick apply
General Manager
Acumen Logistics —Avonmouth
- £60,000 - £65,000 a year
- Full-time
- Management
- Business development
- Driving
- Free parking
Quick apply
Customer Service Representative - Part Time
Western Global —Engine Common
- £26,000 - £27,500 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Software Customer Service Manager
Oxford Instruments plc —Bristol
- Azure
- Schematics
- Sales
- Annual leave
Maintenance Supervisor
Extra Care —Bristol
- £39,062.75 a year
- Full-time
- Maintenance
- Plumbing
- HVAC
- Annual leave
- Employee discount
3d
Shift Manager - Nights
DPD Group UK —Bristol
- £40,400 a year
- Full-time
- Management
- Computer skills
- Communication skills
- Free parking
Quick apply
2d
Solar PV Installer / Electrician
Swift Renewables —Clevedon
- £32,000 - £41,000 a year
- Overtime
- Customer service
- Maintenance
- Electrical experience
- Profit sharing
- Referral programme
Quick apply
9d
Kitchen Assistant
Greene King —Bedminster
- Up to £13.25 an hour
- Part-time
- Employee assistance programme
- Employee discount
4d
Chef
Greene King —Langstone
- Up to £13.75 an hour
- Part-time
- Employee assistance programme
- Employee discount
Safety Authority - Underwater Systems
Thales —Bristol
- Full-time
- Engineering
- Annual leave
- Employee discount
Lead Technical Expert: Medical Physics
Health Research Authority —Bristol
- £66,582 - £77,368 a year
- Full-time
- Hybrid work
- AI
- Leadership
1d
Demand Control Manager
Vinarchy —Bristol
- Analysis skills
- Employee assistance programme
- Employee discount
4d
Systems Engineering
Sii —Bristol
- System design
- Sick pay
Team Leader
Greene King —Keynsham
- Up to £13.75 an hour
- Part-time
- Employee assistance programme
- Employee discount
Senior Systems Engineer
Assystem —Bristol
PCB Designer
Renishaw —Wotton-under-Edge
- Up to £60,000 a year
- Full-time
- Hybrid work
- Engineering
- Microsoft Office
- Assembly
- Free parking
- Employee assistance programme
Software Engineer, iOS Core Product - Bristol, United Kingdom
Speechify —Bristol
- Remote
- Communication skills
Bar & Waiting Staff
Greene King —Weston-super-Mare
- Up to £13.25 an hour
- Part-time
- Bar
- Employee assistance programme
- Employee discount
Construction Cleaner
Swift Cleaning Services Commercial Ltd —Newport
- £15 an hour
- English
- Supervising experience
- Driving
- Free parking
Quick apply

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IT Service Desk Agent

TRG UK Ltd
Bristol

Quick apply

Job details

Permanent | Full-time
£26,500 a year
4 days ago

Benefits

Free parking
Company pension
Sick pay
On-site parking

Qualifications

Desktop support
Software troubleshooting
Technical support
IT support
Communication skills
Help desk

Full job description

IT Service Desk Agent

TRG Solutions Ltd

Bristol, BS16 7FL

Full-time, Permanent

Reporting to: Technical Helpdesk Manager

Salary: £26,500

About the Company

TRG is a leading Managed Services Provider (MSP), delivering innovative IT solutions and support to a diverse portfolio of clients across multiple industries including field service, transport & logistics, and retail. We pride ourselves on our ability to deliver reliable software, hardware, services, and connectivity that empower our clients to focus on their core business objectives.

About the Role

As a key member of our Managed Services team, you will play a critical role in managing customer service enquiries in line with company procedures and goals to ensure high levels of customer satisfaction. Acting as the primary point of contact for Managed Service customer queries, you will work closely with Account Managers, the Technical Team, and Operations.
The ideal candidate will bring a proactive attitude, excellent attention to detail, and a genuine passion for delivering exceptional service. Experience in desktop/laptop support is highly desirable, as the role involves troubleshooting and resolving issues with end-user devices. Knowledge or experience with Microsoft 365 is particularly advantageous.

Key Responsibilities

Resolve Managed Service customer incidents in line with agreed SLAs
Provide desktop and laptop support for end-users, ensuring swift resolution of hardware and software issues
Collaborate with third-party support teams to address and resolve end-user incidents
Redirect customer enquiries to the appropriate department promptly and monitor responses to maintain customer satisfaction
Manage and organise the general service desk ticket queue, including immediate closure of spam and duplicate tickets
Regularly update customers on ticket and order statuses
Resolve ServiceHub issues and assist with user setup requirements
Produce reports on customer service performance as required
Undertake additional reasonable tasks delegated by the line manager

Knowledge, Skills, and Experience Required

Knowledge of working with an ITSM tool is desirable but not essential
Experience in a service desk, helpdesk, contact centre, or desktop/laptop support role is highly desirable
Familiarity with Microsoft 365 is particularly advantageous
Strong customer-focused mindset, prioritising customer satisfaction
Proactive and self-motivated, with the ability to work under pressure and meet tight deadlines
Excellent verbal and written communication skills
Strong team player who can also work independently when necessary
Strong interpersonal skills, with the ability to build effective relationships at all levels
Adaptable and willing to embrace change and new challenges
Interest in mobile technology and IT support
Exceptional attention to detail, with confidence to seek support when required

Competitive Package

£26,500 per year
37.5 hours a week (flexibility on hours to be worked)
25 days holiday, rising to 27 days after 3 years’ service (plus Bank Holidays), pro rata
Pension scheme
On-site car parking within business park

Work Location: In person

Job Types

Full-time, Permanent

Schedule

Monday to Friday
Work Location: In person

Pay: £26,500.00 per year

Benefits:

Company pension
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

swift jobs in almondsbury, gls

IT Service Desk Agent

Van Driver - Van, Fuel, Insurance Provided

General Manager

Customer Service Representative - Part Time

Software Customer Service Manager

Maintenance Supervisor

Shift Manager - Nights

Solar PV Installer / Electrician

Kitchen Assistant

Chef

Safety Authority - Underwater Systems

Lead Technical Expert: Medical Physics

Demand Control Manager

Systems Engineering

Team Leader

Senior Systems Engineer

PCB Designer

Software Engineer, iOS Core Product - Bristol, United Kingdom

Bar & Waiting Staff

Construction Cleaner

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