service advisor Work, Jobs in alness, hld (with Salaries)

Service Advisor
Arnold Clark —Inverness
- £0.01 a year
- Customer service
- Computer literacy
- Organisational skills
- Employee discount
Quick apply
Customer Service Advisor
SunbeltRentals —Inverness
- £29,724 a year
- Sales
- Customer service
- Computer literacy
- Annual leave
Quick apply
10d
Customer Service Advisor
Halfords —Inverness
- £30,000 - £32,240 a year
- Full-time
- Customer service
- Annual leave
- Employee discount
9d
Parts Advisor
Hawco Group —Inverness
- Full-time
- IT
- Computer skills
- Annual leave
- Employee discount
Quick apply
9d
After Sales Parts Advisor Apprenticeship
Frank Nicol Farm & Garden Machinery —Dingwall
- Sales
- Customer service
- IT

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Customer Service Advisor
SunbeltRentals —Inverness
Proven experience in a Customer Service role, preferably handling in-bound order/sales enquiries where you have used your skills and experience to successful…
£29,724 a year
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Customer Service Agent FTC
PrimeFlight —Inverness
Processing customers at the check-in desk: tagging of baggage, checking validity of travel documentation (passports & visas),seat allocation, issuing boarding…
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service advisor jobs near alness, hld

Service Advisor

Arnold Clark -
Inverness

Quick apply

Job details

Permanent
£0.01 a year

Benefits

Company pension
Employee discount

Qualifications

Driving Licence
Customer service
Computer literacy
Upselling
Organisational skills
IT
Communication skills

Full job description

We are currently recruiting for a new Service Advisor to help us at our BMW branch in Inverness.

We offer:

33 days’ holiday allowance with room to grow
Generous retail discounts
Private healthcare
Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
Pension scheme
Maternity and paternity packages
Opportunities for training and progression
And much more…

Hours

Full time: Monday – Friday 8am – 5.30pm and alternate Saturdays 8am – 12pm

About the role

Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.

We’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon.

This customer-facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.

Day-to-day duties

Handling all customer requirements for service and vehicle repairs in an efficient and professional manner
Liaising with the workshop and bodyshop to progress work through the system
Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected
Letting customers know of any faults or repairs found on their vehicle and provide them with clear and accurate solutions
Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise
Maintaining customer records such as vehicle details and service histories accurately and efficiently
Maintaining knowledge of aftersales products and services, upselling where appropriate
Making sure the customer database is updated and accurate at all times

Essential skills

A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner
Demonstrable computer literacy and knowledge of IT systems and applications
The ability to multi-task and be highly adaptable within a busy environment
Strong communication and influencing skills, with the ability to explain complex information accurately and concisely to help our customers
Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop
Able to prioritise your workload
Ability and willingness to work within defined processes and guidelines
Good core administration skills to accurately capture customer details to the required standards
A full UK driving licence

Nice to have (but not essential)

Experience of upselling products or services

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

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After Sales Parts Advisor Apprenticeship

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