The post holder is a senior leader within Facilities in NHFM providing strategic, operational, commercial and contractual leadership across the full range of Facilities Services. The role includes serving as Contract Manager for all Facilities Management (FM) contracts (including Soft FM and Retail Catering), ensuring the highest standards of contractual delivery, financial performance, compliance and customer experience.
The post holder will support and deputise for the Chief Operating Officer, contributing to and implementing the strategic direction of facilities. The post holder will lead the development of commercial, contractual, performance and benchmarking functions, delivering high-quality, value-for-money services that meet organisational objectives and statutory obligations.
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.
The Head of Service is accountable to the Chief Operating Officer for the provision of leadership, direction, health & safety and financial control for all Facilities operational services, contributing to and ensuring delivery of strategic and operational service objectives set by NHFM Board and Executive Management Team.
Deputise for the Chief Operating Officer.
Translate corporate and clinical strategy into a coherent Soft FM operating model and annual plan that integrates:
People
Process
Technology
Commercials
Outcomes
Provide executive assurance that NHFM’s Soft FM operations meet statutory and mandatory requirements
Lead transformation and innovation at scale
Act as the professional lead for Soft FM
NHFM is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust. Established in 2012, NHFM provide specialist project management services for large and small capital developments, estates maintenance and a full range of facilities services. Carrying out facilities management for a state-of-the-art specialist emergency care hospital - The Northumbria, three general hospitals - North Tyneside, Wansbeck and Hexham hospitals - and a number of smaller community hospitals and clinic sites, we cover one of the largest geographical areas of any NHS trust in the country.
Work for us and you will be making a real difference to the NHS and the thousands of people who use our services each year. Visit our website www.nhfm.co.uk for more information about who we are and benefits of working for us.
Objectives for the Head of Service will include responsibility for operationalising the Strategic Plan agreed by the Board, ensuring the Service delivers in line with the contractual obligations under the Master Services Agreement (or other similar performance contracts), delivering on nationally defined quality metrics, ensuring the service adheres to all regulatory and compliance requirements and management of the budgets – capital and revenue. Directly control and manage pay and non-pay budgets across the Service ensuring that all budgets are kept within the financial limits set and value for money is obtained throughout. Budget responsibility £35m
Lead the Financial Appraisal, Design, and carry out Tender formalities and Project manage Facilities services Capital and Minor Capital Schemes. Work within budgetary constraints and project deadlines, oversee Commissioning, sign-off and carry out post project evaluations.
Lead and develop a positive culture, evidencing a positive performance of Health & Safety behavior and performance across all service areas including direct and non-direct resource
Direct Line Management of all the Facilities Operations workforce. Develop a sustainable and agile workforce model across all areas of service delivery, directly responsible for leading the engagement and development of a positive workforce culture and creating a safe working collaborative environment that drives positive wellbeing across a team exceeding 600+ staff
Regular liaison with other agencies such as the ICS, the Provider Collaborative Group, NHS England etc to participate in service development/issues on a region wide or national basis.
Ensure that all internal and external building fabric and decoration is in a sound condition, is maintained to relevant published quality condition standards and meets external inspections and assessment (PLACE, CQC, NCS, Food Safety Act).
Co-ordinate and support the completion of NHS Returns such as ERIC and the Premises Assurance Model reporting on areas of noncompliance and developing action plans to
Ensuring robust contract and supply chain management, demonstrating commercial compliance, value for money and sustainable supply arrangements. Developing a category focused procurement strategy that will drive service innovation, high quality patient centric services and robust governance, monitoring and performance reporting, supporting accurate estate performance data submissions.
Undertake Authorised Person responsibilities in relation to specified facilities services and ensure appropriate Competent Persons resource is sustained, and responsibilities are met across all disciplines.
