Customer operational delivery manager Work, Jobs in Andover, Ham (with Salaries)

Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Management
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Regional Operations Manager
Cross Rental Services Group —Andover
- HVAC
- Leadership
- Communication skills
Quick apply
13d
Parts Manager
Golf Car UK —Abbotts Ann
- £38,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Annual leave
Quick apply
11h
Operations Manager - South East & West
Elior UK —Southampton
- £53,000 a year
- Full-time
- Travel
- Contracts
- Leadership
Quick apply
8d
Assistant Facilities Manager
VINCI Facilities UK —Andover
- Full-time
- Microsoft Outlook
- Maintenance
- Organisational skills
Quick apply
13d
IT Delivery & Service Manager
Elliotts —Southampton
- Full-time
- Employee discount
Quick apply
Assistant Store Manager
Aldi —Alton
- £38,525 - £45,420 a year
- Management
- Time management
- Annual leave
- Employee assistance programme
Partner Manager
BlueKong Networks Limited —Theale
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- ERP systems
- Administrative experience
- Organisational skills
- Life insurance
Quick apply
7d
Head of Contact Operations
Abri —Eastleigh
- Up to £75,000 a year
5d
Parcel Delivery Driver
Royal Mail Group —Andover
- Weekend availability
- Employee discount
8d
Delivery Manager
Elanco —Hook
- Full-time
- SharePoint
- Agile
- Leadership
VodafoneThree - Continuous Improvement Manager
VodafoneThree —Newbury
- Full-time
- Hybrid work
- Management
- IT
Quick apply
7d
Regional Manager - South Coast West
Marks & Spencer —Southampton
- Full-time
- Employee discount
Planned Maintenance Manager
BRC Jobs —Southampton
- £48,383 a year
- Full-time
- Maintenance
- Contracts
Quick apply
Site Manager
Correct Contract Services Ltd —Andover
- £42,500 - £47,500 a year
- Customer service
- Maintenance
- Contracts
- Annual leave
- Employee assistance programme
Quick apply
Delivery Manager (Technology)
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Agile
- Employee assistance programme
- Employee discount
Quick apply
Customer Engagement Lead
Maritime and Coastguard Agency —Southampton
- £44,241 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
8d
Retail Shift Lead
Company Shop Group —Southampton
- £28,500 a year
- Part-time
- Customer service
- IT
- Cash handling
- Free parking
- Employee assistance programme
Quick apply
IT Service Manager
Hampshire County Council —Winchester
- £48,948 - £54,423 a year
- Hybrid work
- IT
- Leadership
- Communication skills
2d
Customer Operations Manager
BH Live —Southampton
- £29,580 a year
- Full-time
- Customer service
- Supervising experience
- Employee assistance programme
- Employee discount
5d

I want to receive the latest job alerts for customer operational delivery manager in andover, ham

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer operational delivery manager jobs near andover, ham

Customer Operational Delivery Manager

Once For All UK -
Basingstoke

Quick apply

Job details

£55,000 - £60,000 a year

Benefits

Company pension
Company events
Employee assistance programme
Private medical insurance
Paid volunteer time

Qualifications

Management
Customer service
Customer support
SaaS
Communication skills
Time management

Full job description

Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government.

Role Summary:

To develop, manage and motivate the Customer Operational Delivery Teams ensuring they achieve the overall business objectives whilst ensuring outstanding customer service is delivered consistently to external and internal customers. To ensure we create a level of customer experience where our customers feel that we are truly there to help maximise their use of our services in a low effort way. To help maximise supplier retention through excellence in Customer Service and as a partner to our Commercial Organisation.

This is an office based role

Job Responsibilities:

Accountable for effective people management to ensure team morale, timely customer management and consistent achievement of operational metrics and targets including KPI’s and SLA’s and to be the second point of contact for escalations.
Responsible for balancing resource levels across the teams in order to ensure SLA’s are met and to implement strategic change in order to achieve operational excellence.
Accountable for the data driven management of the teams’ performance, critiquing the outputs and implementing corrective actions to ensure consistent achievement.
Accountable for coaching individuals on their performance to exceed targets through regular 1:1’s, identifying training needs, performance management and ensuring all training is completed.
Accountable for the recruitment, induction and training of all new starters into the Customer Operational Delivery team.
To be the subject matter expert from an Operations perspective supporting projects and continuous improvement initiatives across the business.
To be fully integrated into the product management process to ensure that both Internal and External schemes, services and features are fully catered for at launch or released to maximise user adoption and experience.
Responsible for managing transformation plans that drive efficiencies through automation/AI, streamlining processes with a key focus on guiding teams through change in a structured, people‑centric way.
To actively promote a culture that delivers high performance, motivation and engagement through effective leadership.
To work as part of the Customer Operations Senior Management Team reviewing processes, leveraging analytics in tools and analysing supplier feedback to drive continuous improvement through the creation, training and enforcement of such improvements.

Knowledge, Skills, Experience and Qualifications:

More than 5 years’ experience in a Customer Service/Customer Support/Operations Manager type role.
Previous success in delivering against challenging operational objectives and experience in using data and insight to identify opportunities for improvements.
Experience managing transformation plans than embeds automation, streamlines processes, and guides teams through change in a structured, people‑centric way.
Experience of successfully managing team leaders and building effective relationships with multiple stakeholders.
Experience of coaching team leaders and creating a culture where coaching cascades down through their teams. Experience supporting SaaS products.
Analytical with the ability to manage key performance indicators (KPI's) that drive maximum productivity, quality and service.
Positive in approach with the ability to liaise, influence, communicate and negotiate at all levels of management and work collaboratively with other departments.
Articulate with excellent verbal and written communication skills.
A self-starter that is highly organised and with a “can-do” attitude.
Demonstrable problem-solving ability and time management practices.

What we offer:

As well as a career in a fast paced environment within a expanding business, we also offer the below benefits as standard:

Wellness fund or Private Medical Insurance (dependent upon role)
Pension
Life Assurance x 3
25 days holiday plus 8 Bank Holidays
Ongoing continual professional development (CPD)
Holiday purchase Scheme up to 5 days
1 paid and 1 unpaid volunteering day
24/7 and 365 Days Employee Assistance Programme
Team and company offsite events
Specsavers eye care voucher
Free Tea, Coffee and fruit every week – Basingstoke office

Quick apply

Refine Your Search

customer operational delivery manager jobs in andover, ham

Customer Operational Delivery Manager

Regional Operations Manager

Parts Manager

Operations Manager - South East & West

Assistant Facilities Manager

IT Delivery & Service Manager

Assistant Store Manager

Partner Manager

Head of Contact Operations

Parcel Delivery Driver

Delivery Manager

VodafoneThree - Continuous Improvement Manager

Regional Manager - South Coast West

Planned Maintenance Manager

Site Manager

Delivery Manager (Technology)

Customer Engagement Lead

Retail Shift Lead

IT Service Manager

Customer Operations Manager

I want to receive the latest job alerts for customer operational delivery manager in andover, ham

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected