service and operations manager Work, Jobs in appledore, dev (with Salaries)

Patient Service and Operations Manager
Brannam Medical Centre —Barnstaple
- £33,240 - £37,150 a year
- Full-time
- Management
- GP surgery experience
- Administrative experience
Quick apply
8d
Deputy Manager
Halfords —Barnstaple
- £31,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Graduate Management Trainee - Barnstaple
Enterprise Mobility —Barnstaple
- Full-time
- Sales
- Customer service
- Bachelor's degree
Cafe Manager
Compass Group —Barnstaple
- £34,000 a year
- Full-time
- Café
- Employee discount
10d
Business Improvement Manager
IBMG —Barnstaple
- Travel
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Buildings and Facilities Manager
Landmark Theatres Ltd —Barnstaple
- £38,760 a year
- Weekend availability
- Management
- Analysis skills
- Contracts
Quick apply
1d
Operator - Stores
National Grid Electricity Distribution —Barnstaple
- £39,508 a year
- Electrical experience
- Free parking
- Employee assistance programme
Quick apply
Holiday Services Manager
Park Holidays UK —Holsworthy
- £30,000 a year
- Full-time
- Microsoft Excel
- Sales
- Organisational skills
- Employee assistance programme
- Employee discount
Assistant Manager
Wickes —Barnstaple
- Full-time
- Travel
- Leadership
- Communication skills
- Employee discount
Office Manager/Administrator
Mayflower Transport Ltd —Okehampton
- £13 - £15 an hour
- Full-time
- Microsoft Excel
- Customer service
- English
- Free parking
- Annual leave
Quick apply
1d
Assistant Store Manager (Retail)
Boots —Barnstaple
- Weekend availability
- Leadership
- Employee assistance programme
- Employee discount
Assistant Manager
Symbro LTD —Barnstaple
- £13.50 an hour
- Full-time
- Customer service
- Leadership
- Communication skills
- Employee discount
Quick apply
Consultant Registered Manager – Domiciliary Care Startup
Avenwell Care Services —Barnstaple
- £30 - £45 an hour
- Part-time
- Hybrid work
- Management
- Care experience
- Driving
- Free parking
Quick apply
9d
Food and Beverage Manager
The Mole Resort —High Bickington
- £40,000 a year
- Full-time
- Hotel
- Restaurant
- Resort
- Employee assistance programme
- Employee discount
Quick apply
Retail - Retail Assistant - Q30
Parkdean Resorts —Bideford
- £12.71 an hour
- Analysis skills
- Organisational skills
- Resort
- Store discount
- Employee assistance programme
Quick apply
5d
Site Manager (Warehouse)
Vallen —South Molton
- £34,000 - £38,000 a year
- Full-time
- Continuous improvement
- In-person
Quick apply
Bude Store Manager
Fatface Corporation —Bude
- Full-time
- Customer service
- Merchandising
- Retail management
- Employee assistance programme
- Employee discount
2d
Bar Supervisor
Park Holidays UK —Combe Martin
- Part-time
- Hospitality
- Bar
- Sales
- Employee assistance programme
- Employee discount
Restaurant General Manager
KFC —Witheridge
- £38,000 - £42,000 a year
- Full-time
- Restaurant
- Employee assistance programme
- Employee discount
7d
Optical Assistant
Boots —Barnstaple
- Weekend availability
- Employee assistance programme
- Employee discount

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Patient Service and Operations Manager

Brannam Medical Centre
Barnstaple

Quick apply

Job details

Full-time
£33,240 - £37,150 a year
8 days ago

Qualifications

Management
GP surgery experience
Primary care
Performance management
Administrative experience
Supervising experience
Human resources
Organisational skills
Financial management
Leadership
Communication skills

Full job description

Location: Barnstaple

Salary: Competitive, dependent on experience

Hours: Full-time (37.5 hours per week)

Contract: Permanent

About Us

We are a well-established, patient-focused GP practice serving approximately 19,500 patients in North Devon. We are committed to delivering high-quality, accessible primary care services and creating a positive experience for both patients and staff.

We are seeking an experienced and proactive Patient Services & Operations Manager to lead our patient-facing services and reception team, ensuring the delivery of efficient, compassionate and responsive services.

As a key member of the senior management team, you will oversee the day-to-day operation of patient services, manage a large front-line team and drive improvements in patient access, service delivery and workforce performance.

Job Purpose

The Patient Services & Operations Manager is responsible for the operational leadership of all patient-facing administrative services, including reception, care navigation and patient services functions.

The postholder will ensure the smooth day-to-day running of services, lead and develop staff, promote excellent patient experience and support the achievement of practice objectives through effective operational management.

The role requires a proactive and solution-focused leader who can resolve operational issues independently, drive continuous improvement and foster a high-performing team culture.

Key Responsibilities

Leadership & Team Management

Lead, manage and develop the reception team.
Promote a positive, inclusive and patient-centred culture.
Provide day-to-day leadership and support to reception and patient services staff.
Conduct appraisals, supervision meetings and performance reviews.
Manage attendance, annual leave, sickness absence and staff wellbeing.
Address performance concerns in line with practice policies and procedures.
Identify training and development needs within the team.
Support succession planning and talent development.

Operational Management

Oversee the day-to-day operation of reception and patient services functions.
Ensure effective management of appointment systems, patient access and telephony services.
Monitor demand and capacity within patient services and recommend improvements.
Lead operational planning and service delivery initiatives.
Resolve operational issues and service disruptions promptly and effectively.
Ensure appropriate staffing levels and rota management.
Support implementation of new systems, processes and service improvements.
Act as the operational lead for front-line administrative services.

Patient Access & Experience

Lead initiatives to improve patient access and patient experience.
Ensure patients receive a professional, efficient and compassionate service.
Monitor patient feedback and identify opportunities for improvement.
Manage first-stage complaints and service recovery processes.
Support the implementation of reasonable adjustments and accessibility requirements.
Promote equality, diversity and inclusion within service delivery.

Workforce & HR Responsibilities

Support recruitment, onboarding and induction of patient services staff.
Manage employee relations matters within the patient services team.
Conduct return-to-work interviews and attendance reviews.
Support workforce planning within patient-facing services.
Promote staff engagement, wellbeing and retention.

Service Improvement

Review and improve administrative workflows and operational processes.
Support implementation of digital transformation initiatives.
Use data and performance indicators to identify improvement opportunities.
Contribute to practice objectives and operational planning.
Work collaboratively with the Practice Manager, Governance & Compliance Lead and Finance Lead to support delivery of organisational goals.

Professional Responsibilities

Maintain confidentiality and comply with GDPR and Information Governance requirements.
Adhere to practice policies and procedures.
Undertake training and professional development as required.
Participate in management meetings and contribute to strategic discussions.

Person Specification

Essential

Significant management experience within a customer-facing or operational environment.
Experience managing large teams.
Strong leadership and people management skills.
Experience of recruitment, induction, appraisal and performance management.
Excellent organisational and communication skills.
Ability to manage competing priorities and work under pressure.
Strong problem-solving and decision-making skills.
Commitment to high standards of patient care and customer service.
Ability to build effective relationships with staff and stakeholders.

Desirable

Experience within primary care, healthcare or NHS settings.
Understanding of GP practice operations and patient access requirements.
Knowledge of employment law and HR best practice.
Experience of managing complaints and patient feedback.
Familiarity with EMIS, SystmOne or similar clinical systems.
Leadership or management qualification.

Reporting Relationships

Reports to: Practice Manager

Direct Reports: Receptionists, Care Navigators and Patient Services Team

Works Closely With: Governance & Compliance Lead, Finance Lead, Practice Business Support Officer, Clinical Leads and GP Partners

Pay: £33,240.00-£37,150.00 per year

Work Location: In person

Quick apply

Refine Your Search

service and operations manager jobs in appledore, dev

Patient Service and Operations Manager

Deputy Manager

Graduate Management Trainee - Barnstaple

Cafe Manager

Business Improvement Manager

Buildings and Facilities Manager

Operator - Stores

Holiday Services Manager

Assistant Manager

Office Manager/Administrator

Assistant Store Manager (Retail)

Assistant Manager

Consultant Registered Manager – Domiciliary Care Startup

Food and Beverage Manager

Retail - Retail Assistant - Q30

Site Manager (Warehouse)

Bude Store Manager

Bar Supervisor

Restaurant General Manager

Optical Assistant

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