Outstanding opportunity to become part of a forward thinking, dynamic healthcare team.
Do you have a caring attitude, an exceptional eye for detail and want to support people access excellent healthcare?
We are looking for an confident, dynamic and empathetic person to join our Patient Services Team. This position is offered at 27 hours per week, worked Monday to Friday between the hours of 8:00am and 6:00pm, with access to additional hours.
Our Patient Services Team play an integral role in ensuring the smooth and efficient day-to-day operation of Silverdale Practice. The successful Candidate will provide high-quality administrative and front-of-house support, delivering an excellent standard of patient care and communication at all times.
We work closely with our partner organisation LineIn, who provide our patient telephony services and our in-house Patient Services Team provide on-site reception and information services to our patients.
Key objectives include:
- Maintaining accurate, confidential and up-to-date patient medical records.
- Supporting and Signposting patients to appropriate services and appointments.
- Supporting patients with digital tools such as NHS App, on-line consultations and self-book links for appointment booking
- Handling patient enquiries professionally and efficiently.
- Registering new patients in line with practice protocols.
- Ensuring patient confidentiality, privacy, and dignity at all times.
- Following the opening and closing Practice policies to ensure security of staff and buildings.
- Keeping up to date with new information, policies and protocols.
- Check and store deliveries promptly and appropriately.
- Manage incoming and outgoing correspondence accurately and efficiently.
- Ensure the reception areas remain clean, organised, and welcoming throughout the working day
- Process repeat prescription requests and promote online prescription services
Key Responsibilities
- Manage multiple and sometimes conflicting priorities in a calm and organised manner.
- Adhere to practice protocols when prioritising work and responding to patient needs.
- Communicate clearly, courteously, and professionally with patients, colleagues, and external professionals.
- Develop and maintain positive working relationships across all levels of the organisation.
- Demonstrate initiative and the ability to work independently while remaining a strong team player.
- Ensure compliance with Data Protection and Information Governance requirements.
- Demonstrate proficient keyboard and IT skills to support accurate data entry and communication.
Communication and Working Relationships
The post holder must demonstrate excellent interpersonal and communication skills and build effective working relationships with:
- Patients and their families
- Clinical and administrative colleagues
- External healthcare professionals across primary and secondary care
Qualifications & Training
- GCSE Maths and English (Grades 9–4 / A–C) – Essential
- Good IT literacy with experience using Microsoft Office packages- Essential
- Customer service training
- Knowledge of NHS systems (e.g. EMIS or SystmOne)
Experience
- Experience managing multiple tasks and priorities in a busy environment - Essential
- Experience working in a GP surgery or other NHS setting - desirable
Skills & Abilities
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to build rapport.
- Ability to remain calm and professional under pressure.
- Good organisational and time management skills.
- Accurate data entry, attention to detail and proficient keyboard skills.
- Ability to work independently.
- Ability to prioritise workload effectively.
- Ability to embrace change and improvement
- Positive and enthusiastic outlook
About Silverdale Practice
We are a two site practice based in the heart of Burgess Hill, West Sussex. We provide Primary Care Services to a registered list of 13,650 patients. We are owned by 5 GP Partners who work with a multi-disciplinary team including associate GPs, Paramedic Practitioners, Clinical Pharmacists, Nurses, HCAs, Phlebotomists, GPAs, Pharmacy Technicians, Care Coordinators and highly trained administrative support team. The Practice is led by a highly experienced senior management team.
Health and Safety
The post holder must comply with Silverdale Practice’s Health and Safety at Work Policy and associated procedures.
Equality, Diversity and Inclusion
Silverdale Practice is committed to promoting equality, diversity, and inclusion in all aspects of employment and service delivery.
Safeguarding Children and Vulnerable Adults
Silverdale Practice is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
All employees must:
- Attend appropriate safeguarding training.
- Recognise the signs of abuse or neglect.
- Follow local and national safeguarding policies and procedures.
- Report any safeguarding concerns promptly and appropriately.
Disclosure and Barring Service (DBS)
This post is subject to a Disclosure and Barring Service (DBS) check as a mandatory condition of employment.
As the role is exempt from the Rehabilitation of Offenders Act 1974, all convictions (spent and unspent) must be declared.
If you are shortlisted, you will be invited for a Teams pre-screening chat prior to interview.
Job Type: Part-time
Pay: £12.71 per hour
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- Transport links
Education:
- GCSE or equivalent (required)
Work Location: In person
