Job Overview
Health Matters Occupational Health is seeking an organised, proactive, and improvement-focused Quality & Compliance Manager to take ownership of the company’s management systems, external certifications, governance processes, and information governance arrangements.
This role will play a key part in supporting the continued development, maintenance, and improvement of the organisation’s operational and governance infrastructure, ensuring systems remain effective, practical, scalable, and aligned with business growth.
The successful candidate will coordinate compliance activity across a range of external standards and accreditation frameworks, support audit readiness, maintain governance documentation, and work collaboratively with operational and clinical teams to promote consistency, accountability, and continual improvement across the organisation.
This is a practical, hands-on role suited to an individual who enjoys structure, systems, process improvement, and helping teams operate effectively within well-managed frameworks.
Responsibilities
- Coordinate and maintain the organisation’s management systems, governance frameworks, certifications, and compliance activities.
- Support the continual improvement of operational, clinical, administrative, and information governance processes across the organisation.
- Maintain compliance with external standards and accreditation frameworks including ISO 9001, ISO 27001, SEQOHS, SafeContractor, and Cyber Essentials. While experience across all frameworks is not expected, candidates should demonstrate experience working with one or more recognised standards, management systems, accreditation schemes, or regulated compliance environments, together with the ability to coordinate processes, maintain documentation, support audits, and contribute to continual improvement activities. Training and support will be provided to develop knowledge across the organisation’s wider compliance frameworks.
- Coordinate internal and external audit activity, including preparation, evidence gathering, documentation reviews, action tracking, and follow-up activities.
- Develop, review, implement, and maintain policies, procedures, governance documentation, registers, forms, and Standard Operating Procedures (SOPs).
- Monitor and track corrective actions, improvement actions, risks, incidents, complaints, and non-conformances to support continual improvement and compliance.
- Support the organisation’s information governance, data protection, confidentiality, and information security arrangements, including GDPR and ISMS-related activities.
- Conduct periodic compliance and governance checks relating to operational processes, documentation standards, information handling, and record management practices.
- Liaise with internal teams, external auditors, certification bodies, consultants, and service providers to support compliance and governance objectives.
- Promote a positive culture of quality, accountability, consistency, compliance, and continual improvement across the organisation.
- Support governance reporting, management review activity, KPI monitoring, and organisational audit readiness.
- Keep up to date with relevant regulatory, certification, accreditation, governance, and information security requirements and best practice.
Essential Criteria
- Experience working within a quality, compliance, governance, management systems, or operational improvement role.
- Experience supporting or maintaining recognised standards/frameworks such as ISO 9001, ISO 27001, SEQOHS, SafeContractor, or similar.
- Strong organisational and administrative capability with excellent attention to detail.
- Ability to coordinate multiple projects, priorities, and deadlines effectively.
- Strong written communication skills with the ability to develop and maintain documentation and procedures.
- Good understanding of information governance and data protection principles.
- Strong interpersonal skills with the ability to work collaboratively across teams.
- Competent IT and systems skills, including Microsoft Office applications.
Desirable Criteria
- Internal Auditor or Lead Auditor qualification.
- Experience within healthcare, or regulated service environments.
- Knowledge of GDPR and information security management principles.
- Experience supporting external audits and accreditation activity.
- Experience maintaining Integrated Management Systems (IMS).
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Company events
- Free parking
- On-site parking
Ability to commute/relocate:
- Belfast BT12 4HQ: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have experience working with recognised management systems, compliance frameworks, or accreditation standards (e.g. ISO9001 or similar)?
Education:
- Diploma of Higher Education (required)
Experience:
- quality, compliance, governance, or management systems: 3 years (required)
Work Location: Hybrid remote in Belfast BT12 4HQ
