Job Role: Family Support Worker
Accountable to: Registered Manager and Deputy Manager
Location: Linby Lodge, Strelley
Hours of Employment: Full time – 40 hours per week, plus on call duties as required to meet the needs of the organisation.
Organisation Overview:
We are a growing private childcare provider committed to offering high-quality care, support and education to children and young adults in a safe and nurturing environment. With a strong emphasis on child development, our organisation aims to provide exceptional care and support while adhering to industry regulations and best practices.
Safe Haven Group is committed to safeguarding and promoting the welfare of all service users who use our services and as such we expect all staff to share this commitment. Safeguarding is taken very seriously at Safe Haven Group and is at the forefront of everything we do. Successful candidates who are made an Offer of Employment will be required to complete relevant compliance & safeguarding checks.
It is a contractual requirement for all employees across the organisation to comply with the missions and values as set out below:
Our Mission:
Our mission is to deliver a supportive and empowering service which enables us to deliver high quality support, care, and education.
Our core values and principles promote accountability which enables us to stay focused on well-being, keeping people safe from harm and supporting them to achieve their full potential.
Our Values:
Supportive: We provide caring, compassionate, and dedicated, support, care, and education to ensure people are safe and can thrive.
Accountable: We hold our support, care, and education services accountable to the highest standards of safeguarding, integrity, transparency, ethics, and regulatory standards.
Focused: We stay focused on understanding each person's uniqueness through a person-centred approach. We see the whole person to provide tailored support, care, and education for every individual's needs on what makes the biggest difference in their lives.
Empowering: We empower people by building trusting relationships that focus on their strengths, dignity, and potential. Through compassionate support, care, and education we encourage and strive to achieve positive outcomes that enable people to reach their full potential.
Job Summary:
We are seeking a motivated, empathic and conscientious Family Support Worker for our residential Family Assessment Centre to provide day-to-day practical and emotional support to parents. You will help create a safe, welcoming home environment and observe and record family interactions to contribute to multi‑disciplinary, evidence‑based assessment reports. You will be required to follow safeguarding and centre policies, support daily routines and practical tasks and work within a multi-disciplinary environment.
Key Responsibilities
· Work collaboratively with colleagues and external professionals to protect the safety and wellbeing of children, parents and staff at all times.
· Maintain a professional demeanour and appearance, dressing comfortably yet appropriately for the role.
· Assist family practitioners in delivering parenting programmes, supporting parents to achieve agreed goals and develop areas identified in their family plan.
· Accurately record and report observations, incidents and concerns using evidence-based information.
· Identify and mitigate risks where possible to protect children, parents and staff.
· Create and sustain a safe, secure and welcoming home environment.
· Participate in regular supervision, team meetings and training, and proactively pursue additional qualifications or development in your own time.
· Adhere to relevant legislation, organisational policies and Ofsted requirements.
· Consistently apply the centre’s policies and procedures in all aspects of work.
· Carry out domestic tasks, including cooking and cleaning, and help to prepare weekly healthy, budget-friendly meals.
· Accompany parents to appointments using public transport when required.
· Where competent and confident, and if holding a valid licence, may be asked to drive the organisation’s vehicle.
· Perform other reasonable duties as directed by the manager to support the smooth operation of the centre.
Skills:
· Strong verbal and written communication skills with children, parents/carers, colleagues, and external agencies (e.g., OFSTED, regulatory departments).
· Committed to safeguarding and anti-discriminatory practice.
· Confident in IT, including Outlook, Word, and Excel.
· Dedicated to equal opportunities.
· Able to support and model positive parenting through safe, creative play.
· Enthusiastic about working with young children.
· Full driving licence desirable
· Commitment to self-development and training. Including a willingness to undertake training as identified
· Must have a clear understanding and knowledge of safeguarding policies and procedures.
· Must be able to work on a rostered basis, including weekends and unsociable hours, this may
occasionally include working and awake night duties, where necessary
· Must understand the broad principles of the Children Act 1989 (and subsequent amendments) and other social care related legislation.
In line with The Asylum and Immigration Act 2006, we will only accept applications from candidates who have the legal right to work in the UK.
Please note that if you are put forward for an interview you will be asked to provide information with regards to any criminal records background. Any candidate who is successful at interview and is provided with an Offer of Employment will be required to undergo a criminal background check to ensure our service meets safeguarding standards. Please note it is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group (i.e. adults at risk, children or both)
Equal Opportunity Employer:
Safe Haven (Support, Care & Education) Group is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds and experiences.
We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Pay: £13.46 per hour
Licence/Certification:
- Full UK Driving Licence (preferred)
Work Location: In person
