Call handler (part time pm) Work, Jobs in Ashington, Nbl (with Salaries)

Alarm Call Handler (Part-Time PM)
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,500 - £26,500 a year
- Part-time
- Customer service
- Data entry
- IT
- Annual leave
- Employee discount
Quick apply
Alarm Call Handler (Full-Time PM)
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,500 - £26,500 a year
- Full-time
- Customer service
- Data entry
- IT
- Annual leave
- Employee discount
Quick apply
Alarm Call Handler
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,500 - £26,500 a year
- Full-time
- Customer service
- Data entry
- IT
- Annual leave
- Employee discount
Quick apply

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Alarm Call Handler (Full-Time PM)
Verisure Services (UK) Limited —Newcastle upon Tyne
Making outbound calls to keep customers informed. Preventing false alarms by advising customers on system use. PerkBox rewards, discounts and freebies.
£25,500 - £26,500 a year
Quick apply
Alarm Call Handler (Part-Time PM)
Verisure Services (UK) Limited —Newcastle upon Tyne
Making outbound calls to keep customers informed. Preventing false alarms by advising customers on system use. PerkBox rewards, discounts and freebies.
£25,500 - £26,500 a year
Quick apply

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Alarm Call Handler (Part-Time PM)

Verisure Services (UK) Limited -
Newcastle upon Tyne

Quick apply

Job details

Part-time
£25,500 - £26,500 a year

Benefits

Cycle to work scheme
On-site gym
Annual leave
Canteen
Discounted gym membership
Private medical insurance
Employee discount
Referral programme

Qualifications

Customer service
Data entry
SIA
IT
Communication skills

Full job description

Role: Alarm Call Handler (Part-Time, PM Shifts)

Location: Quorum Business Park, Newcastle (NE12 8BU)

Hours: 24 hours per week | Rota based day shifts (5 days out of 7 Monday - Sunday)

Salary: £25,500 starting salary (pro rata), rising to £26,500 with progression

Bonus: Up to £1,200 performance & attendance bonus

Shift: PM shift (3:30am to 8:30pm)

Start Date: 29th June (please note, candidates must be fully available for this start date. Training will be full time, Monday to Friday for 4 weeks to start)

Be the first response when it matters most.

At Verisure, our Alarm Call Handlers are at the heart of our 24/7 monitoring operation. When a customer’s alarm is triggered, you are the calm, decisive voice that takes control, assessing the situation, protecting people and property, and coordinating the right response.

Based at our Newcastle Centre of Excellence, you’ll work as part of a highly trained Alarm Receiving Centre team, supporting customers across the UK every day of the year.

This is a part-time, role.

What you’ll be doing

Responding quickly and accurately to alarm activations
Monitoring alarm signals, reviewing images and assessing incidents
Contacting emergency services (police, ambulance, fire brigade) when required
Making fast, confident decisions while following strict security protocols
Handling inbound customer calls and providing reassurance during incidents
Making outbound calls to keep customers informed
Preventing false alarms by advising customers on system use

What we’re looking for

You don’t need security experience as we provide full training. What matters most is how you handle people and pressure.

Experience delivering excellent customer service
Clear, confident communication skills
Calm and patient approach, even in high-pressure situations
Strong problem-solving and decision-making ability
Ability to multitask while maintaining accuracy and quality
Comfortable following processes and protocols precisely
Good IT skills and accurate data entry
A team-focused attitude and willingness to support others

We welcome applicants from backgrounds such as retail, hospitality, call centres, emergency services, NHS 111, or control room environments.

What you’ll get in return

29 days’ annual leave including bank holidays (rising to 31 days with service)
Your birthday off
Performance & attendance bonus
Private healthcare options (BUPA & MediCash)
PerkBox rewards, discounts and freebies
Discounted gym and health club memberships
Onsite coffee shop and canteen
Employee referral bonuses
Discounted Verisure alarm systems
Cycle to Work Scheme

About Verisure

Verisure is the number 1 leading European provider of professionally monitored security systems, protecting over 6.2 million families and businesses across 17 countries. With over 35 years of experience, we’re known for innovation, customer focus, and industry-leading response services.

Diversity & Inclusion

Verisure is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment where everyone can succeed. If you need any adjustments during the recruitment process, please let us know.

Important information

All successful candidates will be required to:

Complete a DBS check (provided by Verisure)
Obtain an SIA Licence (UK) and Private Security Authority Licence (IE) - fully supported and funded by Verisure

Ready to start a career where every shift makes a difference? Apply today and we’ll be in touch.

Be you. Be more. Be Verisure.

Quick apply

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