We are seeking a commercially minded individual with strong experience managing client relationships and digital marketing campaigns. The ideal candidate will enjoy building long-term partnerships with clients, guiding campaign direction and helping businesses achieve meaningful results through digital marketing.
As a Client Relationship Manager, you will take ownership of a portfolio of key client accounts, ensuring campaigns are well planned, clearly communicated and delivering the right outcomes. You will work closely with both clients and our internal specialists to ensure marketing activity remains aligned with business goals and commercial priorities.
This role also plays an important part in supporting the wider Account Management team. You will help guide campaign direction, troubleshoot challenges and maintain strong standards across client accounts.
The role focuses on client relationships, campaign oversight, commercial performance and cross-team collaboration.
Key Responsibilities
- Client Relationships: Build strong, trusted relationships with key clients, acting as the main point of contact and ensuring campaigns remain aligned with their business goals.
- Campaign Oversight: Ensure campaigns are clearly planned, well managed and delivering the right activity in line with agreed strategy.
- Marketing Strategy: Work with clients and internal specialists to shape multi-channel marketing strategies that support business objectives.
- Project Coordination: Coordinate activity across the delivery team to ensure work is delivered efficiently and to the expected standard.
- Campaign Performance: Monitor campaign performance and identify opportunities to improve results, adjusting direction where needed.
- Commercial Management: Ensure campaigns remain commercially sustainable, balancing client success with business profitability.
- Account Development: Identify opportunities to expand or improve client campaigns where it adds genuine value.
- Team Support: Provide guidance and support to other Account Managers where required to help maintain strong standards across accounts.
The ideal candidate would have experience in the following:
- Proven experience as an Account Manager or Senior Account Manager within a digital agency
- Strong experience managing client relationships and marketing campaigns
- Ability to guide campaign direction across multiple digital channels
- Experience communicating performance insights and recommendations to clients
- Ability to manage multiple clients and projects simultaneously
- Excellent communication and relationship management skills
- Strong analytical and problem-solving ability
- Highly organised and comfortable working in a busy agency environment
Understanding of the following is required:
Candidates do not need to be specialists in every marketing channel, but should have a strong understanding of how digital marketing channels work together.
Understanding or experience with the following areas is beneficial:
- Overall marketing principles and alignment with business goals
- Multi-channel digital marketing strategy and planning
- Understanding how B2B and B2C SMEs operate
- SEO and Search Marketing
- Paid Media (Google Ads / Paid Social)
- Conversion Rate Optimisation (CRO)
- Analytics tools such as Google Analytics and Search Console
What We're Looking For
- An experienced Client Relationship Manager who enjoys building strong client relationships
- Someone who focuses on outcomes and business impact, not just marketing activity
- Confident guiding clients and providing clear marketing direction
- Excellent interpersonal and communication skills, with the ability to develop great rapport with various team members and clients
- An individual that can produce multi-channel marketing strategies strongly aligned to business goals
- A positive individual who always strives to be better and deliver results
- Ability to identify opportunities for client account growth to help clients achieve more
- A challenger mindset with the confidence to question client assumptions, provide strategic guidance, and influence outcomes that drive digital marketing success
- Ability to thrive in a fast-paced agency environment - expert plate spinners!
What We Can Offer:
- Exposure to a large variety of marketing channels and businesses
- A collaborative team environment focused on delivering meaningful results
- An environment where no two days are the same with constant variety
- A hands-on, agile and consistent approach to training and development
- Opportunities for role progression and career advancement
- Collaboration between a team of experts always striving to deliver the best
What to expect
The company is one of the fastest-growing digital marketing agencies in Cambridgeshire. They work closely with clients to help them achieve the best possible online presence so they can get noticed and reach their full potential. They work with businesses of all shapes & sizes, with each day presenting a new opportunity and challenge.
Since starting in 2012, they have been consistently growing and improving as a business. They have high ambitions and because this is a new role, there is ample room for career development as requirements increase.
The successful candidate would be joining a team of passionate digital marketing and website design professionals who work hard to deliver real results for clients. They're a team of like-minded, approachable people all with the same drive to be the best.
They champion a culture of innovation and out-of-the-box thinking, making sure they have fun along the way. From monthly team lunches to content-packed weekly meetings, they're dedicated to building an enjoyable and supportive work environment that never fails to have a 'glass half full' approach to work.
Company values
Their mantra is to "Be Better" and they encourage all team members to consistently improve and develop. The values that are most important to them are:
- Be the Best - Always positively strive to be better
- Be a Go Getter - Relentlessly chase success for clients
- Be Straightforward - Always keep it simple
- Be Daring - Think differently, creatively and challenge the norm
- Be Responsible - Look after and care about the team, clients and projects
Perks
The company offers numerous benefits, including:
- Team outings, social events and a friendly workplace
- Flexible working times
- Industry related events (both internal and external)
- Week as a digital nomad - work from anywhere!
- 31 days annual leave
- Extra day off for birthdays
- Flexible bank holiday use
- Employee pension scheme
- Casual dress
- On site parking
- Published salary banding & pathways
- Personal development plans with regular reviews
- Regular training courses, sessions and resources
- Cycle to Work scheme
- Free flu jabs
- Free eye tests
- Huge range of office snacks including fruit, cereal bars and sweet treats
Job Type: Full-time
Pay: £30,000.00-£42,500.00 per year
Benefits:
- Company events
- Free parking
Ability to commute/relocate:
- Peterborough PE2 6LR: reliably commute or plan to relocate before starting work (preferred)
Work Location: Hybrid remote in Peterborough PE2 6LR
