It customer experience support analyst Work, Jobs in Ashton In Makerfield, Gtm (with Salaries)

Service Desk Analyst
Sysco —Burtonwood
- Full-time
- Bilingual
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- English
IT Customer Experience Support Analyst
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- Azure
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1st line Service Desk Analyst
Clear Business —Sale
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Senior Reporting and Insights Analyst
Clear Business —Sale
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8d
Reporting and Insight Analyst
Clear Business —Sale
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- Azure
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Service Desk Analyst
Brabners —Liverpool
- Monday to Friday
- Hybrid work
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Group Insight Analyst
The Granite Group —Liverpool
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- SQL
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2d
Insight Analyst
Betfred —Warrington
- £29,000 - £30,000 a year
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- Microsoft Excel
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- Bachelor's degree
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Enterprise Systems Analyst, I
Zebra Technologies —Preston
- Full-time
- ERP systems
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Service Desk Analyst (2nd Line)
FluidOne —Chorley
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IT Business Systems Support Analyst
NewPrinces Group —Liverpool
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Technology Analyst - PMO (UK Remote)
Turnitin, LLC —Manchester
- Full-time
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- DevOps
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BI Analyst
SunbeltRentals —Birchwood
- Microsoft Excel
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Business Analyst
Iceland —Deeside
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- Azure
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- Free parking
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Jigsaw Homes Group Limited
Jigsaw Homes Group —Ashton-Under-Lyne
- £42,085 - £46,541 a year
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Data Centre Operator
Computacenter —Manchester
- 12 hour shift
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12d

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Service Desk Analyst

Sysco -
Burtonwood

Apply Now

Job details

Full-time

Qualifications

Bilingual
Customer service
MCSE
English
AWS
Swedish
ITIL
IT support
Computer networking
ServiceNow
Communication skills

Full job description

Full-time

Burtonwood - Remote

Competitive

39hrs per week

Job Description

Service Desk Analyst - Swedish Speaking
UK and Ireland

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis.

Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation.

*This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish*

Key Responsibilities

Address and resolve non-major incidents and service requests, logging all activity in ServiceNow
Deliver excellent customer service and professional support
Escalate or reassign unresolved incidents to appropriate teams
Analyse and resolve hardware/software issues using standard tools and methods
Document case details clearly in ServiceNow, including steps taken and customer impact
Meet/exceed defined performance metrics including CSat and QA standards
Continuously build knowledge of company-specific products and services
Create/update knowledge articles to support First Call Resolution and self-service
Participate in after-hours and on-call rotations to ensure 24/7 support coverage
Complete training objectives and uphold Sysco’s Mission and Values

Skills and Experience

Good experience in a Service Desk or similar IT support environment
Experience using ServiceNow ITSM workflows
Strong customer service, listening, and communication skills
Bilingual - English and Swedish (required)
Detail-oriented with solid judgment and initiative
Ability to troubleshoot and resolve technical issues independently
Knowledge of Microsoft Office365 and standard network tools
Ability to work remotely and as part of a team
Familiarity with ITIL principles

Education and Certifications

Degree or equivalent experience preferred
ITIL V4 / ITSM certification preferred
AWS and Microsoft MCSE certifications are a plus
Proficient in Microsoft Office365

Location: Burtonwood, England

Additional Information

At Sysco International everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Sysco International and we recognise that Sysco International can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.

Apply Now

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