Helpdesk team Work, Jobs in Astley, Gtm (with Salaries)

Helpdesk Scheduler
Emcor —Salford
- Full-time
- Computer literacy
- Employee assistance programme
- Referral programme
Quick apply
11d
IT Technician
Salford City Academy —Manchester
- £25,918 - £30,985 a year
- Customer service
- Windows
- Computer networking
12d
Helpdesk Coordinator
Oltec FM —Wigan
- From £24,800 a year
- Full-time
- Customer service
- Maintenance
- Team management
Quick apply
9d
IT Technician
Remtek Systems Ltd —Salford
- £28,000 - £30,000 a year
- Overtime
- Windows
- Computer networking
- IT
- Free parking
- Annual leave
Quick apply
Desktop Support Technician
Fletchers Solicitors —Bolton
- Full-time
- Azure
- Customer service
- Windows
- Sick pay
Quick apply
Helpdesk Manager
Armstrong Building and Maintenance Limited —Heywood
- £37,500 - £40,000 a year
- Full-time
- Management
- Maintenance
- In-person
Quick apply
IT Customer Service Desk Officer
Liverpool John Moores University —Liverpool
- £32,080 - £37,694 a year
- Part-time
- Customer service
- School
- Annual leave
9d
FM Helpdesk Coordinator
Johnson Controls —Manchester
- Full-time
- Customer service
- Communication skills
- Time management
- Free parking
- Annual leave
IT Services Engineer
Sysco —Warrington
- Full-time
- Azure
- Customer service
- Windows
- Employee discount
3d
Helpdesk Planners (Internal applications only)
Novus Property Solutions Ltd —Warrington
- Full-time
- Organisational skills
- IT
- Employee discount
Quick apply
2d
Customer Service Helpdesk Advisor (Reactive Planner)
Eric Wright Facilities Management —Preston
- £27,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
1d
Service Desk Analyst
EXL Service —Manchester
- Full-time
- Customer service
- Windows
- Organisational skills
- Employee stock purchase plan
IT Technician
Express Solicitors —Manchester
- Up to £30,000 a year
- Windows
- Analysis skills
- Travel
- Employee assistance programme
11d
Estates Help Desk Operator
East Lancashire Hospitals NHS Trust —Burnley
- £25,272 a year
- Full-time
2d
Customer Service Consultant
HSBC Global Services Limited —Liverpool
- From £26,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
9d
Shift Lead - Food - Merseyside Region
Marks & Spencer —Warrington
- £14.47 an hour
- Weekend availability
- Employee discount
10d
Office Coordinator
Bibby Financial Services —Salford
- £27,000 - £30,000 a year
- Full-time
- Organisational skills
- Financial services
- Gym membership
Quick apply
12d
ITSM Helpdesk Specialist (ITIL)
Tesco Mobile —Manchester
- Weekend availability
- Hybrid work
- Customer service
- Analysis skills
- Communication skills
- Employee assistance programme
2nd Line Support Analyst
Sharp —Stockport
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
- Annual leave
- Life insurance
Customer Service Executive - Fixed Term 12 Month Contract
CHEP —Manchester
- Full-time
- Hybrid work
- Continuous improvement
- IT
- Communication skills
3d

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helpdesk team jobs near astley, gtm

Helpdesk Scheduler

Emcor -
Salford

Quick apply

Job details

Permanent | Full-time
11 days ago

Benefits

Cycle to work scheme
Discounted gym membership
Employee assistance programme
Paid volunteer time
Referral programme

Qualifications

Computer literacy

Full job description

Role overview

Location: Manchester

Salary: Competitive

Working hours: 0800 ti 1700 Mon to Fri

Contract Type: Permanent full time

About EMCOR UK:

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Role overview

To be the point of contact for engineers, cleaners, and relevant third-party contractors, liaising between them and sites. This includes booking them in and confirming schedules in advance, ensuring that efficient and effective work plans are in place.

What you’ll do:

Plan and schedule work on a weekly and/or daily basis, scheduling engineers, cleaning operatives, and third-party contractors to achieve the contract deliverables and to define forthcoming work programmes, to include:

Booking operatives on site adhering to the access process
Liaise with subcontractors and operatives to schedule appointments/tasks/repairs.
Ensure engineers/cleaners and third-party contractors’ jobs are completed on time and deliver the highest level of customer care.
Ensure EMCOR UK staff and third-party suppliers’ have the correct information required to complete the job.
Effectively plan work programmes, efficiently routing daily schedules to optimise productivity.
Prioritise emergency works.
Capture and record actions and approvals for the plan by liaising with operational management.
Ensure all outstanding works are monitored and reviewed, and that supervisors and managers are informed of progress on a regular basis. Any changes are to be fed into a revised plan and communicated.
Undertake processing and chasing up of work packages, through close liaison with management and supervisors.
Drive operational excellence across the portfolio and meet/exceed expectations on KPI and SLA performance, tasks include;
Answer queries promptly and respectfully.
Ensure relevant data is updated on a regular basis.
Communicate any concerns by escalating to supervisor/manager.
Administrative duties as they relate to the Scheduling and Service Desk functions.
Ensure that any reported breakdowns and tasking requests are and allocated a unique reference number.
Maintain clear and effective lines of communication with facility staff and end user community.
To consult all areas of the business to ensure that our client receives excellent customer service.
Undertake customer satisfaction questionnaires of completed works and record the feedback. Where the feedback is negative, forward to the appropriate Manager for further action.
Any other reasonable requests by your line manager

About the role

Who you’ll be:

Practical experience in an FM operational environment is preferable.
Candidate must be computer literate and have project planning abilities.
The ability to communicate effectively and build relationships at all levels.
Be able to demonstrate related experience in a service desk or planning environment.
Personable, approachable, flexible attitude and a good collaborator
Highly organised.
Calm under pressure and able to multi-task effectively.

EMCOR UK benefits

Benefits:

25 Days holidays + Bank holidays
Holiday Buy Scheme - up to 5 days a year
Industry leading Maternity & Paternity Policies
Refer a Friend scheme – worth £500 per referral
GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
Extensive Learning & Development opportunities, including opportunities for progression.
Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
Bike To Work Scheme
Paid volunteering and charity days
Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.

At EMCOR UK, we embrace and celebrate diversity in all its forms.

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.

We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.

Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.

Join us in building a better world at work.

Quick apply

Refine Your Search

helpdesk team jobs in astley, gtm

Helpdesk Scheduler

IT Technician

Helpdesk Coordinator

IT Technician

Desktop Support Technician

Helpdesk Manager

IT Customer Service Desk Officer

FM Helpdesk Coordinator

IT Services Engineer

Helpdesk Planners (Internal applications only)

Customer Service Helpdesk Advisor (Reactive Planner)

Service Desk Analyst

IT Technician

Estates Help Desk Operator

Customer Service Consultant

Shift Lead - Food - Merseyside Region

Office Coordinator

ITSM Helpdesk Specialist (ITIL)

2nd Line Support Analyst

Customer Service Executive - Fixed Term 12 Month Contract

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