Customer service team leader Work, Jobs in Atherstone, War (with Salaries)

Customer Service Team Leader
Proper Snacks —Nuneaton
- Full-time
- Customer service
- Organisational skills
- Communication skills
Quick apply
Customer Service Team Leader
Atkore —West Bromwich
- CRM software
- Customer service
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Sales Team Manager - Contact Centre
RIVIERA TRAVEL —Burton-On-Trent
- £35,000 - £55,000 a year
- Full-time
- Hybrid work
- Sales
- Analysis skills
- Travel
- Health & wellbeing programme
- Work from home
Quick apply
5d
Delivery Team Leader (fixed term)
CIPP —Solihull
- Up to £30,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Free parking
- Store discount
Quick apply
12d
People & Service Team Leader
River Island —Birmingham
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Account Manager Team Manager
Brakes —Tamworth
- £32,926 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
3h
Casual C&E Hospitality Team Leader
CBS Arena —Coventry
- From £13.47 an hour
- No experience needed
- Food service
- Free parking
- Annual leave
Service Team Leader - South East, UK
Getinge Ltd. —Derby
- CRM software
- Salesforce
- Microsoft Office
- Employee assistance programme
- Employee discount
TEAM MANAGER
Primark —Tamworth
- £33,189 a year
- Sales
- Organisational skills
- Leadership
- Annual leave
2d
Virtual Team Supervisor
Bathroom Showroom —Crick
- Full-time
- Remote
- Sales
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Warehouse Team Manager
Octopus Energy Group —Hinckley
- £36,000 a year
- Full-time
- Computer literacy
- Forklift
- Driving
Quick apply
Visual Team Leader
NEXT —Birmingham
- £13.84 an hour
- Full-time
- Customer service
Team Leader
WHSmith Travel —Birmingham
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Team Leader
WH Smith PLC —Birmingham
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Café - Team Leader
WHSmith Travel —Birmingham
- Part-time
- Leadership
- Café
- Annual leave
- Employee assistance programme
Quick apply
7d
Customer Business Readiness Lead
Walsall Council —Walsall
- £47,181 - £50,269 a year
- Full-time
- English
- No degree
- Flexitime
8d
Lead Generation Executive / Business Development Executive (BDE)
Pragmatic Consulting Ltd —Kenilworth
- £32,000 - £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Gym membership
Quick apply
3d
practice Lead/ Receptionist
Highfield Dental Clinic —Birmingham
- £24,420.00 - £35,977.33 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
8d
Team Leader
Card Factory —Redditch
- £13 an hour
- Leadership
2d
Dispatch Team Manager (12 month FTC)
South Staffs Water —Walsall
- Up to £37,000 a year
- Full-time
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
7d

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Customer Service Team Leader

Proper Snacks
Nuneaton

Quick apply

Job details

Full-time

Qualifications

EDI
Customer service
Organisational skills
Communication skills

Full job description

We’re seeking a proactive, customer-focused professional who thrives in a fast-paced environment. The ideal candidate brings proven experience in customer service, with a strong ability to handle queries and resolve complaints with empathy, professionalism, and efficiency.

The Person:

You’ll have excellent communication and organizational skills, enabling you to manage multiple priorities with confidence. A calm, solutions-driven mindset is essential, as is the ability to stay composed under pressure. Above all, you’re passionate about delivering outstanding customer experiences and continuously raising the bar for service excellence.

The Role:

As Customer Services Team Leader, you’ll play a pivotal role in upholding PROPER SNACKS’ reputation for outstanding customer care. Based at our Nuneaton office, you’ll lead the handling of customer enquiries, ensuring issues are resolved quickly, effectively, and with a customer-first mindset.

Acting as the primary point of contact, you’ll build strong relationships with customers, fostering trust and loyalty at every interaction. You’ll also collaborate closely with internal teams to ensure a seamless customer experience, contributing to the smooth day-to-day operation and continued success of our brands.

Responsibilities:

Manage customer order books (UK & Export).

Process orders via EDI/Email and transfer to ERP systems

Handle customer queries (e.g., deliveries, pricing, invoices, product availability).

Perform administrative tasks, including matching invoices to PODs and posting to customers.

Support Customer Service team members as needed.

Prepare and process shipping documentation for international shipments (e.g., despatch notes, commercial invoices, customs paperwork).

Ensure compliance with export/import regulations and maintain records for audits.

Liaise with freight forwarders and carriers to book shipments and resolve logistical issues.

Monitor shipments, timelines, and inventory, optimizing procedures and minimizing costs.

Communicate shipment progress to customers and Sales team.

Collaborate with production and Sales to ensure timely delivery and project updates.

Generate Purchase Orders, commercial invoices, and certificates (COO, ATR); apply Incoterms knowledge.

Ensure KPIs are met and participate in project progress meetings.

Requirements:

A minimum of 2 years customer service experience, (UK and Export would be preferable within FMCG)

Export experience or knowledge of preparing shipping paperwork and dealing with couriers

A confident communicator with an excellent telephone manner

Efficient administration skills and good attention to detail

Ability to use own initiative with a can do attitude

Ability to work in a high pressured, fast paced environment

IT Literate including Excel and Word

Familiar with systems including EDI, Access and SAP, (preferable but not essential).

About PS:

PROPER SNACKS is the home of PROPER and Eat Real. The UK’s fastest-growing major snacks company.

We’re a diverse team of builders, thinkers, creators and makers - based in London and Nuneaton and serving snackers across Europe. Our brilliant team are united by an insatiable curiosity and driven by an entrepreneurial spirit. At PROPER SNACKS, we don’t sit still. We scale fast, dream big and back our people to make stuff happen. Our values keep us grounded: Be builder. Dream bigger. Seriously fun.

Whether you're joining us in London – where the brands are built, and big ideas take flight. Or in Nuneaton where magic happens in our factory and every bag gets made – you’ll be part of a team shaking up the snacking world. Get a flavour of what life is like at PROPER SNACKS here.

LDN – Drummond Street – London – NW1 3HP

NUN – Townsend Dr – Nuneaton – CV11 6TJ

Our Approach:

PROPER and Eat Real is an equal opportunities employer and we do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

Please let us know if there is anything we can do to accommodate you to participate fully in the recruitment or interview process.

Quick apply

Refine Your Search

customer service team leader jobs in atherstone, war

Customer Service Team Leader

Customer Service Team Leader

Sales Team Manager - Contact Centre

Delivery Team Leader (fixed term)

People & Service Team Leader

Account Manager Team Manager

Casual C&E Hospitality Team Leader

Service Team Leader - South East, UK

TEAM MANAGER

Virtual Team Supervisor

Warehouse Team Manager

Visual Team Leader

Team Leader

Team Leader

Café - Team Leader

Customer Business Readiness Lead

Lead Generation Executive / Business Development Executive (BDE)

practice Lead/ Receptionist

Team Leader

Dispatch Team Manager (12 month FTC)

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