Proud to serve. Proud to keep justice going.
Our Team Leaders play a critical role in helping deliver justice, this role will enable you to demonstrate and develop your leadership skills. You are responsible for making sure your team deliver excellent administrative support and customer service to service users, judiciary and management.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. Were looking for individuals who are committed to public service and making a difference in peoples lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
You will be responsible for the efficient use of courtrooms and court staff through the effective listing and control of court business. This will include maintaining the court diary system as well as controlling and co-ordinating the allocation of work to courtrooms to secure optimum use of resources while minimising delay and wasted time.
You will set your team priorities and objectives so that performance targets are met and work with other court teams to ensure that judicial resources are available to meet scheduled hearing dates. You will also work with the Judiciary and Legal Advisers to deal with case adjournments, remit cases and other listing matters.
This is a challenging and rewarding role, key to the smooth running of operational functions throughout HMCTS. Were committed to helping you develop your leadership skills, through our HMCTS leadership offer. This provides a wide range of activities from development programmes to accessible bite-size guides to help build your ability and confidence to lead, guide and inspire others.
Your skills and experience
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Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
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Experience of working in an administrative role in a customer-focussed environment
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IT proficient with the ability to learn and adapt to different technologies and software packages.
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Excellent communication, organisational and prioritisation skills
Please refer to the job description attachment for more information.
Further details:
New recruits to the Civil Service joining MoJ are expected to join at the band minimum.
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.
Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJs Flexible Working policy.
Applications for part-time working would be considered however due to the nature of the role the minimum hours would be 30 hours per week over 4 days.
Skilled Worker Visa
This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules.
From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.
If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.
Lead Criterion
A sift based on the lead behaviour (Communicating and Influencing) may be held if a large number of applications are received.
Location
This post will be based at Stoke Crown Court, Bethesda Street, Hanley, Stoke-on-Trent, Staffordshire, ST1 3BP.
