The role
We have a fantastic opportunity for an organised, knowledgeable and customer focused candidate to expand their housing knowledge and join our Contract Services team as a Resident Liaison Officer. In this role, you will be the main point of planned re-investment and maintenance works and projects. You will liaise with residents, colleagues and external stakeholders in the shaping of services and identifying requirements and be handling and resolving complaints, with a high level of service.
Working with a dynamic team to manage the maintenance of over 10,000. Southern Housing is dedicated to delivering excellent services and improving our resilience. We are also keen to build new homes and grow our organisation.
You will be based at our Sittingbourne office. You’ll be expected to work onsite at least two days a week, with the remaining three days worked from home.
What you’ll need:
Experience of facilitation of resident involvement forums and focus groups.
Good communication and interpersonal skills with ability to build and sustain effective relationships with key stakeholders.
Knowledge and experience of key factors and methods required to sustain, promote, and ensure effective resident involvement, and consultation.
Experience of providing a customer-focused, high-quality service and managing complaints.
Excellent communication skills, ability to communicate clearly and effectively both orally and in written reports.
A full UK driving licence & access to a vehicle.
In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.
Closing Date: Wednesday 8th July 2026 at 23:59
We reserve the right to close this position early if a we receiveieve a large number of applications
Applying for roles with us
About us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you
Pension
Life
assurance
Healthcare cash plan
Eyecare & dental
Birthday
leave
Retailers discounts
Cycle
to work
Buy & sell
annual leave
Season ticket loan
In-house academy & career development
Flexible working
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Inclusion & Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual.
We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
