Customer services support officer Work, Jobs in Baildon, Wyk (with Salaries)

Revenue Protection Officer
United Gas and Power —Guiseley
- Monday to Friday
- Hybrid work
- Microsoft Office
- Analysis skills
- IT
- Annual leave
Quick apply
8d
Income Officer
Encircle Housing —Leeds
- £30,160 a year
- Full-time
- Hybrid work
- Customer service
- No experience needed
- English
- Work from home
- Employee discount
Quick apply
Product & Customer Support Officer
UK Coaching —Leeds
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Work from home
- Life insurance
Quick apply
11d
Customer Services Support Officer
Leeds City Council —Leeds
- £28,598 - £31,022 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Annual leave
2d
Income Recovery Officer
Encircle Housing —Leeds
- £27,000 a year
- Full-time
- Hybrid work
- English
- Work from home
- Employee discount
Quick apply
Operational Support Officer
HM Courts & Tribunal Service —Leeds
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Work from home
1d
Customer Service Officer – Children’s Advisor
Bradford Children and Families Trust —Bradford
- £13,201 - £28,142 a year
- Part-time
- Customer service
- Administrative experience
- Data entry
- Annual leave
5d
Customer Experience Officer (Part Time)
Leeds Bradford Airport —Leeds
- £13 an hour
- Part-time
- English
3d
Administration Officer
City of Bradford Metropolitan District Council —Bradford
- £13,201.50 - £14,071.00 a year
- Call to connect
Customer Liaison Officer
Yorkshire Housing —Leeds
- £32,718.89 a year
- Full-time
- Travel
- Communication skills
- Annual leave
- Employee discount
3d
Customer Service Adviser (Housing - telephone based)
Connect Housing Association Ltd. —Dewsbury
- £30,660 a year
- Full-time
- Hybrid work
- In-person
- Communication skills
- Time management
- Annual leave
- Work from home
5d
Fleet Regulations Officer
Leeds City Council —Leeds
- £37,280 - £39,152 a year
- Full-time
- Customer service
- Contracts
- Communication skills
- Annual leave
10d
Operational Support Officer
HM Courts and Tribunals Service —Leeds
- £25,582 a year
- Part-time
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
9d
Product Management Officer
UK Coaching —Leeds
- £30,000 - £32,000 a year
- Full-time
- Hybrid work
- Product management
- Organisational skills
- Communication skills
- Work from home
- Life insurance
Quick apply
Communications officer
Leeds City Council —Leeds
- £37,280 - £39,152 a year
- Full-time
- Social media management
- Computer literacy
- English
10d
City Centre Liaison Officer
Leeds City Council —Leeds
- £28,598 - £31,022 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Maths
1d
Security Officer (Part Time)
Leeds Bradford Airport —Leeds
- £13 an hour
- Part-time
- Customer service
- English
- IT
- Paid training
8d
Property Services Officer
Horton Housing Careers —Bradford
- £29,509 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Pensions Officer
City of Bradford Metropolitan District Council —Bradford
- £25,989 - £33,699 a year
- Call to connect
- Hybrid work
- Customer service
- English
- Communication skills
Property & Credit Control Administrator
Volta Property Management —Leeds
- £11,700 - £17,550 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Flexitime
- Flexible schedule
Quick apply
4d

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customer services support officer jobs near baildon, wyk

Revenue Protection Officer

United Gas and Power
Guiseley

Quick apply

Job details

Permanent
8 days ago

Benefits

Cycle to work scheme
Annual leave
Company events

Qualifications

Microsoft Office
Analysis skills
IT
Communication skills

Full job description

Overview

As one of the fastest-growing and highest-rated commercial energy suppliers in the UK, we are seeking an experienced Revenue Protection Officer to join our team at our Guiseley, Leeds office.

This role is suited to someone who can take ownership of the end to end complex gas and electricity revenue protection cases, applying strong analytical skills and sound judgement to identify energy theft, progress investigations, and deliver compliant results.

At UGP we aim to attract people from diverse backgrounds to build on our inclusive culture. We welcome applications from everyone regardless of age, race, gender, religion or beliefs, disability, gender identity or sexual orientation.

Responsibilities

Lead identification and prioritisation of revenue protection risks using exception reports, smart meter data, consumption trends, meter reads, and account activity.
Complete desktop investigations and evidence collation (e.g., deep dives, read validation, change of tenancy review, meter technical detail analysis).
Partner with metering agents, data collectors, DNO’s, gas transporters, and field revenue protection teams to commission site activity, review outcomes, and agree next steps.
Calculate estimated consumption, back-bills, and billing adjustments in line with internal policy and regulatory/industry requirements; provide peer review and coaching to improve accuracy.
Raise and oversee requests for meter exchanges, safety checks, reads, and investigations via internal workflows and third-party portals; proactively manage third-party responses to meet SLAs.
Handle sensitive customer contact (phone/email/letter) for escalated or disputed cases, explaining outcomes clearly and agreeing resolution and repayment/settlement options.
Identify and support customers in vulnerable circumstances, ensuring appropriate referrals and reasonable adjustments are applied.
Work closely with Billing, Collections, Customer Service, Complaints, and Legal/Fraud functions to resolve complex cases and prevent repeat loss.
Support quality assurance through case audits/checks, identifying root causes of leakage/rework and recommending control/process improvements.
Support onboarding and coaching of colleagues, sharing best practice and contributing to a consistent approach to decision-making.

The Individual

Experience in revenue protection, revenue assurance, billing, collections, fraud prevention, investigations, or regulated utilities operations.
Strong analytical capability, including interpretation of consumption patterns and (where applicable) smart meter/interval data to identify anomalies and evidence leakage.
Proven ability to own complex cases end to end, applying judgement to evidence and documenting decision rationale to an auditable standard.
Excellent attention to detail with demonstrable accuracy in calculations, case notes, and record keeping.
Confident written and verbal communication skills, including ability to explain outcomes clearly and handle escalated customer interactions.
Ability to priorities’ a varied caseload and deliver against SLAs and quality measures with minimal supervision.
Strong integrity and understanding of confidentiality, data protection, and appropriate escalation for suspected fraud/safety concerns.
Competent IT skills, including MS Office (particularly Excel) and comfort using billing/CRM/case management systems.
Advanced DBS check is required for this role

Join The Team

Competitive salary, based on experience.
Regular company social events.
25 days annual leave, plus bank holidays, with the option to purchase up to 5 additional days per year.
Collaborative working environment.
Career progression opportunities.
Opportunity to grow within an expanding business.
Monday to Friday, 9:00am to 5:00pm, with some hybrid working considered.
Health and well-being cashback scheme.
Cycle to Work scheme.

Company Overview

United Gas & Power (UGP), is a business energy supplier based in Yorkshire that truly puts customer service at the heart of its organisation. We supply businesses across the UK and handle the entire end-to-end switching process to make your switch as hassle free as possible.

Quick apply

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customer services support officer jobs in baildon, wyk

Revenue Protection Officer

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Product & Customer Support Officer