Team lead, enterprise service desk Work, Jobs in Balerno, Edh (with Salaries)

L1 Service Desk Team Leader
XMA —Livingston
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Team management
- IT
- Employee discount
- Life insurance
Hospitality Procurement Lead
triSaaS (Enhance) —Edinburgh
- Full-time
- Hospitality
- Management
- Analysis skills
- Free parking
- Sick pay
Quick apply
8d
Complaints Experience & Journey Lead
National Westminster Bank PLC —Edinburgh
- £61,000 - £91,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Hotel
- Financial services
- Annual leave
4d
Lead Application Support Manager
Standard Life —Edinburgh
- £65,000 - £85,000 a year
- Weekend availability
- Azure
- Oracle
- Windows
- Annual leave
3d
ESPC Property Lounge Team Leader - Full-time including some Saturdays
ESPC —Edinburgh
- From £27,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
- Employee discount
- Life insurance
Quick apply
Account Coordinator Team Lead (PC&B)
Berlin Packaging —Edinburgh
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Salesforce
1d
Helpdesk Team Leader
Lovat's Group —Loanhead
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
Investigations Team Manager
Lloyds Banking Group —Edinburgh
- £61,344 - £68,160 a year
- Full-time
- Hybrid work
- Continuous improvement
- Financial services
- Leadership
10d
Operational Excellence Lead
Nationwide Building Society —Edinburgh
- Up to £55,000 a year
- Full-time
- Continuous improvement
1d
Logistics Lead - EMEAI
Orbia —Thornton
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
8d
Transformation Lead, Supply Chain
National Westminster Bank PLC —Edinburgh
- £73,800 - £110,700 a year
- Full-time
- Hybrid work
- Hotel
- AI
- Leadership
- Annual leave
2h
Performance Improvement Lead
Glenmorangie —Livingston
- Full-time
- Continuous improvement
Lead driver (Not Amazon) £185+ per day
KBAN Logistics —Edinburgh
- £185 - £219 a day
- Weekend availability
- Driving
- In-person
- Leadership
Quick apply
5d
Customer Care & Lead Generation Advisor
Bon Accord Life —Alloa
- £25,250 a year
- Full-time
- Sales
- Customer service
- Financial services
- Life insurance
- Sick pay
Quick apply
Programme Lead – Business
Oxford International Education Group —Edinburgh
- Full-time
- Management
- Master's degree
- University
Quick apply
International Market Lead, Middle East
National Westminster Bank PLC —Edinburgh
- £50,480 - £75,720 a year
- Full-time
- Hybrid work
- Hotel
- Travel
- Banking
- Annual leave
Service Delivery Team Lead
Redsquid Communications —Glenrothes
- Full-time
- Management
- Customer service
- Mentoring
Quick apply
Development Team Lead
Dayshape —Edinburgh
- £67,000 - £80,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- JavaScript
- Employee assistance programme
Quick apply
Lead Records Management Specialist
National Westminster Bank PLC —Edinburgh
- £73,800 - £110,700 a year
- Full-time
- Hybrid work
- Java
- Master's degree
- Hotel
- Annual leave
- Flexible schedule
7d
Machine Learning Engineer II, Intelligent Talent Acquisition - Lead Generation & Detection Services
Amazon Development Centre (Scotland) Limited —Edinburgh
- Full-time
- Computer Science
- Java
- C++
7d

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team lead, enterprise service desk jobs near balerno, edh

L1 Service Desk Team Leader

XMA -
Livingston

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Job details

Permanent | Full-time
£28,000 - £32,000 a year

Benefits

Company pension
Discounted gym membership
Private medical insurance
Employee discount
Life insurance
Referral programme

Qualifications

Team management
ServiceNow
IT
Help desk

Full job description

Location: Livingston

SALARY: £28,000 - £32,000 per annum

Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program

Do you enjoy developing, coaching and managing customers? Do you have experience managing a team of 10-12 and you’re looking for the next company to excel and grow your skills? Or, are you just looking to join a reputable company where you can really show your management skills?

If you answered yes to any of the above, we may have the role for you!

Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.

We are currently looking for an IT Support Team Leader to manage a team of individuals within a busy helpdesk environment. You will be responsible for all relationships with your customers, focusing on getting the best out of your team to hit all service level agreements.

LOCATION : Livingston - Hybrid

JOB SPECIFICATION:
You’ll be responsible for a team of 10-12 colleagues within a busy helpdesk
Helping the team come to resolutions on all incidents and requests received through our ticket system, phone or email
1-2-1s and coaching plans within your team, plus the delivery of performance reviews
Main point of contact for customers you are responsible for on your helpdesk to keep up a consistent line of communication.

This role involves working Monday – Friday on 8.5 hour shifts, anywhere between 7am-6pm, with an hour lunch.

REQUIREMENTS:
Experience managing a team of 10-12 within either a helpdesk, service desk or call centre environment
Confident delivering customer service and dealing with clients both by phone or email
A keen interest in IT or experience managing a helpdesk team

We’re proud to be recognised as a Disability Confident Level 3 Employer—the highest level in the UK Government’s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role.

We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is [email protected], we will be happy to action your requests.

KEYWORDS : 1 st Line IT Support, 1 st Line, 1 st Line Team Leader, 1 st Line IT Support Team Leader, Technical Analyst Team Lead, 1 st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools, Team Leader, 1 st Level Team Leader, 1 st Level Technical Analyst Team Leader

Apply Now

Refine Your Search

team lead, enterprise service desk jobs in balerno, edh

L1 Service Desk Team Leader

Hospitality Procurement Lead

Complaints Experience & Journey Lead

Lead Application Support Manager

ESPC Property Lounge Team Leader - Full-time including some Saturdays

Account Coordinator Team Lead (PC&B)

Helpdesk Team Leader

Investigations Team Manager

Operational Excellence Lead

Logistics Lead - EMEAI

Transformation Lead, Supply Chain

Performance Improvement Lead

Lead driver (Not Amazon) £185+ per day

Customer Care & Lead Generation Advisor

Programme Lead – Business

International Market Lead, Middle East

Service Delivery Team Lead

Development Team Lead

Lead Records Management Specialist

Machine Learning Engineer II, Intelligent Talent Acquisition - Lead Generation & Detection Services

I want to receive the latest job alerts for team lead, enterprise service desk in balerno, edh

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