Client Services – Account Manager
While providing integrity to the casino and gambling industry for over 37 years, GLI has established an incomparable team of professionals. Join a successful, growing team by working to drive sales for a global market leader in the gambling industry. As an Account Manager in our Client Services Department, you will be able to harnessing relationships with clients in a diverse and challenging business climate. We are seeking a professional like you to support our business targets by delivering sales results. This position is responsible for sales activities from lead generation through contract signing and client follow-ups for achievement of customer satisfaction and revenue generation.
Who We Are…
With over 37 years in the industry, Gaming Laboratories International is the global leader in the testing and certification of gaming devices and systems. We are proud of our stability and our history of world-class customer service delivery to more than 700 jurisdictions worldwide.
Why You Should Work Here…
Our employees are at the heart of everything we do, which is why they are our biggest investment. We offer competitive salaries, top-notch benefits and a company culture focused on employee development and career enhancement. Our team members have the opportunity to communicate and collaborate with colleagues around the world. This position offers also offers ample travel opportunity.
What You Will Accomplish Here…
Our customers are manufacturers, regulators and operators within the Gambling industry. This is a customer service/sales-focused position for someone who will not only foster and maintain business relationships with clients, but who will also have on opportunity to oversee and cultivate a team of professionals ultimately supporting them to provide sustainable value.
Job Summary
The Account Manager is responsible for building and maintaining business relationships with assigned GLI clients. This position is responsible for sales activities from lead generation through contract signing, and client post-service follow-ups for the achievement of customer satisfaction and revenue generation.
Essential Functions (Duties and Responsibilities)
- Meets with clients to negotiate and secure business and maintain relationships
- Delivers sales presentations to clients
- Ensures clients are provided professional, courteous, and timely support and service
- Maintains a strong understanding of gaming regulations, processes, and procedures
- Supports and implements strategic plans to accomplish company goals
- Forecasts client activity and sets performance goals accordingly
- Reviews market analyses to determine customer needs
- Maintains a strong understanding of GLI Services, tools and training offerings
- Maintains all CRM (Customer Relationship Management) software, including Salesforce or any other software, information on assigned clients
- Maintains records of all visits and telephone contacts of the assigned regulatory clients within the database daily
- Generates reports, as required
- Participates in tradeshows and/or regulatory conferences, when necessary
- May coordinate In-Service training classes and field inspections/audits when appropriate for clients
- Performs other duties as assigned
Required Education and Other Credentials
- Bachelor’s degree in Marketing, Business, Engineering or a related field
- Certification, formal training, experience or demonstrated competency may be evaluated and considered in lieu of the educational requirements
- Must have a valid driver’s license
Required Skills/Experience
- A minimum of 2 years relevant industry experience is required
- A minimum of 5 years’ experience required in Gaming, Marketing, Sales and/or customer service fields is required
- Certification, formal training, education or demonstrated competency may be evaluated and considered in lieu of the experience requirements
- A minimum of 3 years of previous sales/development experience is strongly preferred
- Must be proficient in Microsoft Excel, Word, PowerPoint, SharePoint and CRM
- Must have the ability to write reports and business correspondence
- Must have the ability to effectively present information and respond to questions from external and internal parties, including large audiences
- Highly motivated, pro-active self-starter with excellent time management skills
- Must have the ability to read, write, speak, understand and communicate in English sufficiently to perform the duties of this position
- Must have the ability to communicate, both orally and in writing, with internal and external parties
- Must have the ability to handle and organize multiple projects and deadlines
- Must demonstrate a high degree of attention to quality, details, and correctness
What We Offer…
- 25 annual leave days plus Public Holidays
- Discretionary End-year bonus
- Annual Performance Reviews
- Career path planning
- Weekly fresh fruit, free coffee, tea and chill-out space at the office
- International work atmosphere with 30 different nationalities within GLI Europe, GLI UK, GLI Italy, GLI Spain, GLI Africa, GLI Austria
Gaming Laboratories International (GLI) is a gaming company. Any of our employees may be required to obtain a gaming license within one or all of the gaming jurisdictions. If you are requested by GLI to obtain a gaming license, your continued employment may be contingent on your ability to obtain that gaming license.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The incumbent may be requested to perform other job-related task and responsibilities than those stated above.
GLI is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
