Call centre Work, Jobs in Barnard Castle, Dur (with Salaries)

Outbound Bookings Advisor (Bank)
The Healthcare Management Trust —Durham
- £12.85 an hour
- Customer service
- English
- In-person
Quick apply
2d
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Stockton-on-Tees
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Telesales Representative
WasteKing —Long Marton
- £23,000 - £30,000 a year
- CRM software
- Sales
- Customer service
Parts Telesales - TPX
Stoneacre —Yarm
- £36,000 a year
- Full-time
- Customer service
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
6d
Customer Service Representative
MSD —Stanley
- Full-time
- Sales
- Customer service
- Maths
10d

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JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Stockton-on-Tees
Develop your portfolio of customers through a mix of customers provided by our marketing call centre, and your own field prospecting activities.
£3,800 a month
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Stockton-on-Tees
No sales experience required - we provide one of the best sales training programmes. One of the best sales training programmes!
£3,800 a month
Quick apply

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call centre jobs near barnard castle, dur

Outbound Bookings Advisor (Bank)

The Healthcare Management Trust
Durham

Quick apply

Job details

Zero hours contract
£12.85 an hour
2 days ago

Qualifications

Customer service
English
Outbound calling

Full job description

Job Summary
We have an exciting opportunity to join our Outbounds Booking Team at the Healthcare Management Trust, based in Durham. This is a unique opportunity to be part of a growing service where you will connect with warm leads from website enquiries, open-day sign-ups and marketing campaigns, turning interest into meaningful action by supporting patients to access the care they need.

This is a bank role, which means that you won't be contracted to fixed hours; instead, you will be able to pick shifts that align with your availability. Our Bank workers enable HMT to managing fluctuating demand, such as covering staff absences, busy periods, or unexpected workload increases whilst offering you the flexibility pick up shifts as available.

You’ll get the opportunity to work alongside other passionate professionals who are committed to developing the best care services. We foster a collaborative and supportive approach to learning that helps everyone succeed.

If you’re passionate about delivering a compassionate, efficient experience that reflects high standards, we’d love to hear from you.

Responsibilities

In this role, you’ll help guide potential patients through their journey by proactively engaging warm leads, delivering exceptional customer service, and supporting smooth progression from enquiry to booking and beyond. Your key responsibilities include:
Making timely outbound calls to warm leads within the agreed speed-to-contact SLA (typically 24–48 hours)
Holding informed, empathetic conversations that qualify needs, address questions/objections, and secure a booking or clear next step
Following a structured outreach cadence (e.g., Day 0 / Day 2 / Day 5) using phone, SMS and email to maximise contact and conversion
Tracking outcomes throughout the patient journey and following up post-consultation to progress appropriate cases into diagnostics/procedures
Recording all interactions in the CRM/patient administration system in real time, ensuring accurate data for demographics, consent, funding and outcomes
Maintaining daily activity updates and a clean, well-managed lead pipeline to support KPI reporting and forecasting
Providing clear, accessible information on services, fees/funding and locations, and escalating any clinical or safeguarding concerns appropriately
Ensuring compliance with GDPR, information governance and contact-preference rules, and issuing written confirmations as required
Sharing lead-quality insights with Marketing, highlighting recurring questions to refine scripts/FAQs, and participating in huddles, coaching and QA reviews
Undertaking other reasonable duties aligned to the role and service needs

Skills & Experience

We’re looking for someone with the skills, confidence, and empathy to engage customers and convert warm enquiries into meaningful bookings.
Outbound calling and conversion experience (healthcare, bookings, customer service/sales)
Excellent customer service with empathetic, clear communication
Confident using CRM/telephony systems and Microsoft 365, with fast and accurate note-taking
Strong objection-handling skills and ability to explain services, fees and funding clearly
Target-driven mindset and comfortable working to KPIs
Experience in healthcare or other regulated services preferred

Pay: £12.85 per hour

Experience:

Outbound calling: 1 year (required)
Customer Service : 1 year (required)
Healthcare or regulated‑services: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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call centre jobs in barnard castle, dur

Outbound Bookings Advisor (Bank)

JUNIOR SALES CONSULTANT

Telesales Representative

Parts Telesales - TPX

Customer Service Representative

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