Customer service team leader Work, Jobs in Barnoldswick, Lan (with Salaries)

Customer Service Team Leader
Panaz Ltd —Burnley
- Full-time
- CRM software
- Contracts
- Leadership
- Referral programme
- Sick pay
Customer Service Team Leader
William Hill —Todmorden
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
1d
Customer Service Team Leader
Flutter Entertainment —Huddersfield
- From £13.25 an hour
- Employee discount
- Sick pay
11d
Office Manager & Business Support Lead
Slimlite Group Limited —Keighley
- £25,000 - £35,000 a year
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Quick apply
People & Service Team Leader
River Island —Halifax
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Call Centre Team Leader
Sureserve —Halifax
- £27,718 a year
- Customer service
- Analysis skills
- Team management
- Annual leave
- Employee assistance programme
Quick apply
13d
Team Leader
Card Factory —Huddersfield
- £13 an hour
- Leadership
Retail Team Manager - Greater Manchester
Morrisons —Bradford
- Hospitality
- Team management
- Employee discount
Quick apply
Store Lead
DULUX DECORATOR CENTRE —Preston
- Rotating shift
- Sales
- Customer service
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
4d
Sales Lead Co-ordinator
JLA —Sowerby Bridge
- £26,788 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
- Free parking
- Annual leave
Quick apply
2d
Boots Jersey - Estee Lauder Counter Lead -37.5 hrs
Estee Lauder —Clitheroe
- Full-time
- Microsoft Excel
- Customer service
- Organisational skills
Retail Store Supervisor/Team Leader
Mamas & Papas —Preston
- Part-time
- Sales
- Supervising experience
- IT
- Employee discount
Quick apply
Lead Supply Point Administrator
United Gas and Power —Guiseley
- Monday to Friday
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
Quick apply
13h
Team Leader (Reinstatement)
Avove —Brighouse
- Full-time
- Agile
- Communication skills
- Employee assistance programme
Quick apply
Team Leader
The Foundry Blackburn —Blackburn
- Up to £13.48 an hour
- Part-time
- Bar
- Sales
- Food service
- Employee discount
Quick apply
1d
Home Emergency Insurance Team Manager – Evenings
Davies —Preston
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Leadership
- Employee assistance programme
- Employee discount

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Customer Service Team Leader

Panaz Ltd -
Burnley

Apply Now

Job details

Full-time

Benefits

Referral programme
Sick pay

Qualifications

CRM software
Contracts
Leadership

Full job description

Role Overview

Panaz, a global leader in high-performance contract fabrics are seeking an experienced Customer Experience Team Leader to own and continuously improve the customer journey across pre- and post-sales touchpoints. Reporting to the Head of Customer Experience, this role will suit a proactive people-leader who excels at driving team performance, delivering exceptional customer service and working cross-functionally to resolve complex enquiries.

This is a hands-on leadership role combining team management, process improvement and day-to-day customer care. The successful candidate will coach and develop a small team of customer service advisors, manage workload and service standards, and act as an escalation point for high-priority customer issues.

If you are customer-focused, organised and motivated to improve service delivery in a growing, design-led manufacturer, we encourage you to apply via our careers website at https://careers.panazcareers.com/.

Why Panaz? – Culture, Benefits & Growth

We offer a supportive, inclusive workplace where people can develop and thrive. Key benefits include:

Salary – competitive and depending on experience
Working hours – 37.5 hours per week
33 days holiday – including bank holidays and paid Christmas closure
Inclusive team culture – accessible facilities, team events and volunteering opportunities
Recruitment referral bonus - Receive £250 for recommending successful new team members
Training & development – ongoing support for career progression
️ Company sick pay – after 1 year of service
️ Giving something back - We actively support local organisations and community projects, supporting charities including The Furniture Makers’ Charity

Key Responsibilities

Team Leadership & Performance:

Lead, coach and develop a team of customer service advisors to deliver consistently high service standards and achieve team KPIs.
Manage team scheduling, capacity and workload to ensure timely responses across email, phone and CRM channels.
Conduct regular 1:1s, performance reviews and training sessions to support continuous improvement and career development.
Identify opportunities to simplify processes, reduce friction and improve customer satisfaction across the customer lifecycle.
Produce regular reports on team performance, customer feedback and trends, and use insight to drive change.

Experience & Qualifications

Proven experience in a Team Leader role, with the ability to lead, motivate, and develop a team.
Familiarity with CRM systems and reporting tools.
Experience in dealing with complex customer issues, and being the first point of escalation contact.
Experience within contract textiles is desirable but not essential.
Proven ability to build high-performing teams.
Comfortable working in a fast-paced environment and adapting to changing priorities. You analyse problems, propose improvements and support implementation.

Recruitment Fraud Alert

We never request payments or sensitive personal information at any stage of the recruitment process. All official job opportunities are advertised on our careers platform. https://careers.panazcareers.com/
If you encounter any suspicious activity or communications, please contact our HR team for verification and report the incident to the relevant authorities. We prioritise the safety and integrity of all applicants.

Apply Now

Refine Your Search

customer service team leader jobs in barnoldswick, lan

Customer Service Team Leader

Customer Service Team Leader

Customer Service Team Leader

Office Manager & Business Support Lead

People & Service Team Leader

Call Centre Team Leader

Team Leader

Retail Team Manager - Greater Manchester

Store Lead

Sales Lead Co-ordinator

Boots Jersey - Estee Lauder Counter Lead -37.5 hrs

Retail Store Supervisor/Team Leader

Lead Supply Point Administrator

Team Leader (Reinstatement)

Team Leader

Home Emergency Insurance Team Manager – Evenings

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