Overview
We are seeking a dynamic and experienced Front of House Supervisor to lead our hospitality team. The ideal candidate will possess strong leadership skills, a passion for excellent customer service, and a solid background in restaurant or hotel environments. This role offers an exciting opportunity to oversee daily operations, ensure exceptional guest experiences, and manage a motivated team. Previous experience in food preparation, serving, and food safety is highly desirable. The successful applicant will be responsible for supervising staff, maintaining high standards of service, and supporting the overall success of the establishment.
Responsibilities
- Supervise and coordinate front of house operations to ensure smooth daily service
- Lead and motivate team members to deliver outstanding customer service
- Oversee food presentation and ensure adherence to food safety standards
- Assist with food preparation and cooking as needed to support kitchen operations
- Manage reservations, seating arrangements, and guest enquiries efficiently
- Ensure cleanliness and organisation of the front of house area in compliance with health regulations
- Train new staff members on service procedures, safety protocols, and company policies
- Handle customer feedback and resolve any issues promptly to maintain high satisfaction levels
- Collaborate with kitchen staff to coordinate food production and service timings
- Uphold the establishment’s standards for hospitality, professionalism, and presentation
Qualifications
- Proven supervising experience within a restaurant or hospitality setting
- Strong team management and leadership skills with the ability to motivate staff
- Knowledge of food preparation, cooking techniques, and food safety regulations
- Experience in serving and hospitality environments, including hotel or barista experience preferred
- Familiarity with food production processes and kitchen operations
- Excellent organisational skills with the ability to manage multiple priorities effectively
- Good communication skills with a friendly and professional demeanour
- Previous experience in restaurant or hotel environments is advantageous
- A proactive approach to problem-solving and customer service excellence
This role provides an engaging environment for those passionate about hospitality, offering opportunities for professional growth within a supportive team.
Job Types: Full-time, Permanent
Pay: £13.00-£13.50 per hour
Benefits:
- Discounted or free food
- Employee discount
Work Location: In person
