patient service and Work, Jobs in barnstaple, dev (with Salaries)

Patient Service and Operations Manager
Brannam Medical Centre —Barnstaple
- £33,240 - £37,150 a year
- Full-time
- Management
- GP surgery experience
- Administrative experience
Quick apply
9d
Cleaner
91 Petrie Tucker and Partners Limited t/a mydentist —Barnstaple
- Up to £12.71 an hour
- Monday to Friday
- Employee assistance programme
- Employee discount
Quick apply
client care assistant
Medivet Group Ltd —Northam
- £26,538.48 a year
- Part-time
- Front desk
- Employee discount
6d
Qualified Bus Driver
Stagecoach —Barnstaple
- £16.49 an hour
- Overtime
- No experience needed
- Driving
- School
- Paid training
- Employee assistance programme
Optical Assistant Apprentice
Specsavers —Barnstaple
- £8.20 an hour
- Part-time
- Travel
- Communication skills
- Employee discount
- Sick pay
7d
Trainee Driver - Hourly
Stagecoach —Barnstaple
- £16.49 an hour
- Weekend availability
- No experience needed
- Driving
- School
- Paid training
- Employee assistance programme
Client Care Assisstant
Medivet Group Ltd —Northam
- Part-time
- Front desk
- Employee discount
10d
Scheme Sales Representative
Accord Healthcare —Barnstaple
- Full-time
- Sales
- Customer service
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
5d
Assistant Store Manager (Retail)
Boots —Barnstaple
- Weekend availability
- Leadership
- Employee assistance programme
- Employee discount
Pharmacy Dispenser - Torrington
Allied Pharmacies —Great Torrington
- Full-time
- No experience needed
- Communication skills
- Referral programme
Quick apply
People Partner - Resins, Filtration and Media (RFM) - UK&I
Cytiva —Braunton
- Full-time
- Master's degree
- Bachelor's degree
- Travel
- Relocation assistance
- Annual leave
3d
Trainee Dispenser
Boots —Northam
- £13.12 - £15.10 an hour
- Part-time
- No experience needed
- IT
- Employee assistance programme
- Employee discount
2d
Registered Veterinary Nurse - Small Animal
IVC —Barnstaple
- Up to £28,977 a year
- Part-time
- Organisational skills
- Communication skills
- Annual leave
Community Support Worker (Non-Complex)
New Direction Support —Roborough
- £12.63 an hour
- Overtime
- Communication skills
- Employee assistance programme
- Referral programme
Receptionist/Administrator
GP Surgery —Beaworthy
- From £12.71 an hour
- Microsoft Word
- Microsoft Outlook
- Administrative experience
Quick apply
Dispenser
Boots —Northam
- £13.92 - £16.64 an hour
- Part-time
- IT
- Employee assistance programme
- Employee discount
2d
Learning Mentor
United Response —North Tawton
- £13.25 an hour
- Part-time
- Teaching
- Paid training
- Employee discount
Registered Nurse
Fresenius Medical Care —Barnstaple
- Up to £34,750 a year
- Overtime
- Nursing
- Free parking
- Referral programme
Registered Nurse
Fremington Manor Care Home —Barnstaple
- £15 - £17 an hour
- Part-time
- Organisational skills
- In-person
- Care plans
Quick apply
6d
Community Support Worker (Complex)
New Direction Support —Roborough
- £13.05 an hour
- Overtime
- Communication skills
- Employee assistance programme
- Referral programme

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Patient Service and Operations Manager

Brannam Medical Centre
Barnstaple

Quick apply

Job details

Full-time
£33,240 - £37,150 a year
9 days ago

Qualifications

Management
GP surgery experience
Primary care
Performance management
Administrative experience
Supervising experience
Human resources
Organisational skills
Financial management
Leadership
Communication skills

Full job description

Location: Barnstaple

Salary: Competitive, dependent on experience

Hours: Full-time (37.5 hours per week)

Contract: Permanent

About Us

We are a well-established, patient-focused GP practice serving approximately 19,500 patients in North Devon. We are committed to delivering high-quality, accessible primary care services and creating a positive experience for both patients and staff.

We are seeking an experienced and proactive Patient Services & Operations Manager to lead our patient-facing services and reception team, ensuring the delivery of efficient, compassionate and responsive services.

As a key member of the senior management team, you will oversee the day-to-day operation of patient services, manage a large front-line team and drive improvements in patient access, service delivery and workforce performance.

Job Purpose

The Patient Services & Operations Manager is responsible for the operational leadership of all patient-facing administrative services, including reception, care navigation and patient services functions.

The postholder will ensure the smooth day-to-day running of services, lead and develop staff, promote excellent patient experience and support the achievement of practice objectives through effective operational management.

The role requires a proactive and solution-focused leader who can resolve operational issues independently, drive continuous improvement and foster a high-performing team culture.

Key Responsibilities

Leadership & Team Management

Lead, manage and develop the reception team.
Promote a positive, inclusive and patient-centred culture.
Provide day-to-day leadership and support to reception and patient services staff.
Conduct appraisals, supervision meetings and performance reviews.
Manage attendance, annual leave, sickness absence and staff wellbeing.
Address performance concerns in line with practice policies and procedures.
Identify training and development needs within the team.
Support succession planning and talent development.

Operational Management

Oversee the day-to-day operation of reception and patient services functions.
Ensure effective management of appointment systems, patient access and telephony services.
Monitor demand and capacity within patient services and recommend improvements.
Lead operational planning and service delivery initiatives.
Resolve operational issues and service disruptions promptly and effectively.
Ensure appropriate staffing levels and rota management.
Support implementation of new systems, processes and service improvements.
Act as the operational lead for front-line administrative services.

Patient Access & Experience

Lead initiatives to improve patient access and patient experience.
Ensure patients receive a professional, efficient and compassionate service.
Monitor patient feedback and identify opportunities for improvement.
Manage first-stage complaints and service recovery processes.
Support the implementation of reasonable adjustments and accessibility requirements.
Promote equality, diversity and inclusion within service delivery.

Workforce & HR Responsibilities

Support recruitment, onboarding and induction of patient services staff.
Manage employee relations matters within the patient services team.
Conduct return-to-work interviews and attendance reviews.
Support workforce planning within patient-facing services.
Promote staff engagement, wellbeing and retention.

Service Improvement

Review and improve administrative workflows and operational processes.
Support implementation of digital transformation initiatives.
Use data and performance indicators to identify improvement opportunities.
Contribute to practice objectives and operational planning.
Work collaboratively with the Practice Manager, Governance & Compliance Lead and Finance Lead to support delivery of organisational goals.

Professional Responsibilities

Maintain confidentiality and comply with GDPR and Information Governance requirements.
Adhere to practice policies and procedures.
Undertake training and professional development as required.
Participate in management meetings and contribute to strategic discussions.

Person Specification

Essential

Significant management experience within a customer-facing or operational environment.
Experience managing large teams.
Strong leadership and people management skills.
Experience of recruitment, induction, appraisal and performance management.
Excellent organisational and communication skills.
Ability to manage competing priorities and work under pressure.
Strong problem-solving and decision-making skills.
Commitment to high standards of patient care and customer service.
Ability to build effective relationships with staff and stakeholders.

Desirable

Experience within primary care, healthcare or NHS settings.
Understanding of GP practice operations and patient access requirements.
Knowledge of employment law and HR best practice.
Experience of managing complaints and patient feedback.
Familiarity with EMIS, SystmOne or similar clinical systems.
Leadership or management qualification.

Reporting Relationships

Reports to: Practice Manager

Direct Reports: Receptionists, Care Navigators and Patient Services Team

Works Closely With: Governance & Compliance Lead, Finance Lead, Practice Business Support Officer, Clinical Leads and GP Partners

Pay: £33,240.00-£37,150.00 per year

Work Location: In person

Quick apply

Refine Your Search

patient service and jobs in barnstaple, dev

Patient Service and Operations Manager

Cleaner

client care assistant

Qualified Bus Driver

Optical Assistant Apprentice

Trainee Driver - Hourly

Client Care Assisstant

Scheme Sales Representative

Assistant Store Manager (Retail)

Pharmacy Dispenser - Torrington

People Partner - Resins, Filtration and Media (RFM) - UK&I

Trainee Dispenser

Registered Veterinary Nurse - Small Animal

Community Support Worker (Non-Complex)

Receptionist/Administrator

Dispenser

Learning Mentor

Registered Nurse

Registered Nurse

Community Support Worker (Complex)

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