Overview
Are you ready to be part of something truly special?
Following a phenomenal first year of trading, Unity Holidays continues to build on strong foundations to deliver industry-leading experiences for our Holiday Homeowners and Guests.
Our Owners Aftersales Co-ordinator plays a key role in supporting Holiday Homeowners once they have purchased their holiday home, helping to ensure their post-sale experience is smooth, professional and well managed.
This role is all about providing excellent aftersales support, coordinating snagging lists, logging warranty jobs, arranging repairs and keeping owners updated throughout the process. You’ll work closely with Sales, Maintenance, external suppliers, manufacturers and park teams to make sure issues are followed through and resolved efficiently.
We’re looking for someone organised, proactive and confident, with strong attention to detail and a genuine passion for delivering great service. You’ll be a key point of contact for owners after purchase, helping to build trust and confidence in Unity from the very start of their ownership journey.
At Unity, we believe our best experiences start with our people. We’ll support your growth, build your confidence and celebrate your success along the way.
About You
You’ll be a confident and approachable individual who enjoys helping people and solving problems.
You’ll understand the importance of clear communication, especially when dealing with repairs, warranty queries or owner expectations. You’ll be able to remain calm, professional and solution-focused, even when dealing with challenging or time-sensitive issues.
You’ll be highly organised, detail-focused and able to manage multiple jobs, updates and priorities at once. You’ll take pride in keeping accurate records, following processes and making sure nothing is missed.
A positive attitude, strong communication skills and the ability to work closely with different teams will be key to success in this role.
Key Responsibilities
- Act as a key point of contact for Holiday Homeowners following the purchase of their holiday home
- Support owners with aftersales queries, snagging issues, warranty claims and repair updates
- Coordinate and manage owner snagging lists following handover or occupation
- Log warranty jobs, repairs and maintenance requests accurately on company systems
- Liaise with Maintenance, Sales, park teams, manufacturers, contractors and suppliers to progress outstanding works
- Track open jobs, follow up on progress and ensure owners are kept updated throughout
- Arrange appointments, access and follow-up visits where required
- Support the completion of handover actions and ensure any agreed works are recorded and monitored
- Escalate delays, repeat issues or unresolved concerns to the relevant manager
- Maintain accurate records of all owner communication, job updates and outcomes
- Ensure warranty claims and supporting information are recorded clearly and submitted where required
- Help manage owner expectations by providing clear, honest and timely communication
- Support continuous improvement of aftersales processes and owner communication
- Ensure all work is carried out in line with company standards, GDPR, health & safety and compliance requirements
- Provide professional and customer-focused support at all times
Experience & Skills
Essential:
- Strong customer service and communication skills
- Excellent organisational skills with the ability to manage multiple priorities
- High attention to detail and accuracy
- Confident using IT systems and administrative tools
- Ability to build relationships and manage expectations professionally
- A proactive, solutions-focused approach
- Ability to work well with different departments and external suppliers
- Calm and professional manner when dealing with challenging situations
Desirable:
- Previous experience in aftersales, customer care, property, holiday homes, maintenance administration or warranty coordination
- Experience logging and tracking repairs, defects, snagging lists or maintenance jobs
- Experience working in a holiday park, housing, construction, facilities or hospitality environment
- Familiarity with systems such as ParcVu or similar
- Basic understanding of holiday home ownership, warranty processes or maintenance coordination
Safeguarding & Compliance
This role requires compliance with data protection, financial, health & safety and company procedures.
The role may involve access to owner information and coordination of works within privately owned holiday homes, so confidentiality, professionalism and attention to detail are essential.
A DBS check may be required depending on responsibilities.
Hours of Work
This is a full-time role, typically 40 hours per week.
The role requires flexibility to support owner needs, operational requirements and busy periods. This may include occasional weekends or adjustments to working hours where required.
What We Offer
- Access to holiday park facilities and discounts
- 25% off Food & Drink for you and your family
- 50% off Food & Drink when on shift
- Free use of leisure facilities, including gym and swimming
- Training and development opportunities
- Team recognition schemes, including Unity Champion awards
- Holiday discounts across Unity Holidays parks
- Employee Assistance Programme, including financial, health and legal support
- A supportive team environment in a vibrant coastal location
About Unity Holidays
Unity Holidays is one of the UK’s fastest-growing holiday park operators, focused on delivering first-class experiences for our owners and guests.
We pride ourselves on strong teamwork, high standards and creating an environment where our people feel supported, valued and proud to represent the brand.
Ready to Take the Next Step?
If you’re organised, proactive and passionate about delivering excellent aftersales support, we’d love to hear from you.
Apply now and be part of something special at Unity Holidays.
