Housing association Work, Jobs in Barway, Cam (with Salaries)

Neighbourhood Housing Officer
Havebury Homes —Bury St. Edmunds
- £37,190 a year
- Full-time
- Hybrid work
- Customer service
- Negotiation
- Annual leave
Quick apply
3d
Scheme Manager - Part Time
Sanctuary Group —Ely
- £26,415 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
Quick apply
Hostel Coordinator
Sanctuary Supported Living —Cambridge
- £14.51 an hour
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
Housing Officer
Bromford Flagship Livewest —Thetford
- £33,803.26 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
3d
Customer Liaison Officer (CLO)
Fortem Solutions Ltd —Cambridge
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Sick pay
7d
Housing Manager
CHS Group —Cambridge
- £48,680.52 a year
- Full-time
- Hybrid work
- Driving
- IT
- Communication skills
- Free parking
- Annual leave
Support Officer
CHS Group —Cambridge
- £17,487.26 - £31,227.25 a year
- Full-time
- Annual leave
- Employee assistance programme
5d
Resident Liaison Officer
Mears Group —Cottenham
- Up to £28,917 a year
- Monday to Friday
- Organisational skills
- Communication skills
- Time management
- Annual leave
- Employee discount
Safe Communities Coordinator
Bromford Flagship Livewest —Thetford
- £27,667.79 a year
- Full-time
- Hybrid work
- Microsoft Office
- Travel
5d
Support Officer (Russell Street)
CHS Group —Cambridge
- £24,981.80 a year
- Weekend availability
- Communication skills
- Free parking
- Annual leave
Safe Communities Coordinator - Fixed Term Contract - 6 months
Bromford Flagship Livewest —Thetford
- £27,667.79 a year
- Full-time
- Hybrid work
- Microsoft Office
- Travel
5d

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Scheme Manager - Part Time
Sanctuary Group —Ely
Travel is a requirement of the role, therefore a full valid driving licence is essential. This is a rewarding role and is ideal for someone who has previous…
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30% Discount on products in the shop. Including advice and support with health checks, access to GP’s, mental health support and counselling.
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Neighbourhood Housing Officer

Havebury Homes
Bury St. Edmunds

Quick apply

Job details

Full-time
£37,190 a year
3 days ago

Benefits

Free flu jabs
Annual leave
Company pension
Car scheme

Qualifications

Driving Licence
Customer service
Negotiation

Full job description

We are looking for an experienced Neighbourhood Housing Officer to join our fantastic Neighbourhood Team! Be the driving force behind great neighbourhoods - supporting residents, resolving issues, and delivering an exceptional customer experience!

We own and manage c.8,000 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes.

A lot of our roles come with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.

Requirements

Outline of key responsibilities...

In this role, you'll be a key player in managing and addressing tenancy and estate management challenges, collaborating with a dedicated team. You'll oversee a caseload within a specific geographic area, taking responsibility for each case until a solution is fully reached
As the first point of contact for the Neighbourhood and Estate team, you'll handle inquiries via phone, email, and in person. You'll connect with other teams when needed to ensure that customer queries are addressed quickly and in line with our service standards and KPIs
Your proactive nature will help you investigate any potential breaches of tenancy conditions, ensuring appropriate actions are taken to resolve issues. This includes serving Notices of Seeking Possession, gathering evidence, recommending injunctions or legal actions, and attending court hearings
You’ll also handle all tenancy and neighbourhood processes, including administration, while adhering to statutory timelines, policies, and procedures for mutual exchanges, successions, management transfers, settling-in visits, welfare visits, tenancy changes, notices, and more
By taking a swift and victim-centred approach to reports of anti-social behaviour, you'll work to understand the issues affecting our communities and their root causes. Your proactive efforts will help resolve and prevent anti-social behaviour (ASB) in collaboration with the Tenancy Enforcement Team Leader, providing guidance and determining when escalation is necessary

We are looking for someone who has...

Experience in providing excellent customer service, whether it's through phone calls, face-to-face interactions, or emails, ideally in a housing setting
An understanding of the current laws related to housing, especially landlord and tenant regulations within the realm of social housing
Self-motivated, capable of working independently while effectively planning their workload and achieving performance goals
Strong negotiation skills are essential, as you'll be handling challenging situations and working towards positive outcomes for our customers
Additionally, a valid driving license is required, as you'll need to travel between sites and conduct visits when needed

Benefits

In return, we are offering...

An annual salary of £37,190.23 plus a car allowance of £1,545 per annum
We are committed to providing a healthy work-life balance for employees and their families, as such we operate full hybrid working conditions from home and our office in Bury St Edmunds
Flexible working around a 37 hour week
Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year
Pension – between 7% - 12% dependant on individual contribution
Life assurance - a payment of X3 your salary.
Annual Flu Jab - provided each winter to all employees.
Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points
Competitive medical cashback plan

At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

Quick apply

Refine Your Search

housing association jobs in barway, cam

Neighbourhood Housing Officer

Scheme Manager - Part Time

Hostel Coordinator

Housing Officer

Customer Liaison Officer (CLO)

Housing Manager

Support Officer

Resident Liaison Officer

Safe Communities Coordinator

Support Officer (Russell Street)

Safe Communities Coordinator - Fixed Term Contract - 6 months

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