PEGS Volunteer Role Description - Voluntary Service Advisor
About Us
PEGS is a lived-experience-led organisation supporting parents, carers, and professionals impacted by Child to Parent Abuse (CPA). We’re passionate about creating long-term change in how CPA is understood and addressed across the UK. Everything we do is trauma-informed, person-centred, and grounded in empathy, collaboration, and authenticity.
Why Volunteer at PEGS?
- Help make a meaningful difference through lived-experience-led work.
- Join a supportive, values-led team and culture.
- Seize opportunities for personal development.
- Support families and help to create lasting change.
Aim:
PEGS is aiming to recruit a team of volunteers to help increase the support that we currently offer to parental figures experiencing CPA so that we are able to reach even more families.
We are seeking to create a number of Volunteer Service Advisor roles. The Volunteer Service Advisor will be aiding our team of Parent Practitioners who help parents who have been impacted by CPA, ‘to keep things together,’ through 1-1 support, a range of daily practitioner-led drop-in sessions and a wide variety of workshops. The Volunteer Service Advisor will be contacting parental figures, who have been referred into our service, to help update them in regards to the progress of their referral and to also offer advice about the services that PEGS can offer. This support will help us to strengthen our service and continue working towards a future where no parent or carer feels alone in what they’re experiencing.
Days/times/venue details for volunteer information:
This volunteering role will be office based. PEGS’ office is based in Shrewsbury.
The role will be on a rota basis alongside other volunteers but availability will generally be required in line with the usual operating hours of PEGS’ employed staff.
Tasks and responsibilities may include any of the following:
- Responding to parents and/or professionals, in a timely and professional manner, regarding the progress of their referral and the services that PEGS can offer via phone, text or email.
- Maintaining accurate records and raising any safeguarding concerns with the DSLs and/or Volunteering Programme Lead.
- Assisting in project reporting by providing feedback and testimonials as required.
- Engaging in personal training and professional development.
- Attending staff meetings and volunteering supervision sessions with the Volunteer Programme Lead.
- Completing any other relevant administrative tasks related to the role as required.
- Any other reasonable task.
Additional Responsibilities:
- Understand the importance of the PEGS’ Health & Safety procedures.
- Understand the importance of confidentiality & safeguarding vulnerable children/and or adults.
- Be aware of the standards set by PEGS and the need to work to these standards at all times.
Essential Skills and Experience:
- The Voluntary Service Advisor must be able to work as part of a team.
- The Voluntary Service Advisor should be reliable and punctual, providing support on the agreed dates and times.
- The Voluntary Service Advisor will requirestrong communication and interpersonal skills, particularly on the telephone; they will also need to have the ability to respond to emails professionally.
- The Voluntary Service Advisor needs to beproficient in record-keeping and general administration.
- The Voluntary Service Advisor must have basic computer proficiency, including internet navigation and be familiar with using common software (especially the G-Suite and Microsoft Office)
- The Voluntary Service Advisor should becomfortable using a smartphone for calls, messaging and work-related apps.
- The Voluntary Service Advisor will need the ability to work independently, and 1:1 with parents, although training and support will be provided.
- The Voluntary Service Advisor needs to have a willingness to learn new systems and tools as needed.
Desirable Skills & Experience:
- Experience working within domestic abuse, safeguarding, or support services.
- Possible experience supporting vulnerable individuals.
- Knowledge of CPA and barriers associated for parental figures experiencing CPA.
Training:
- Every volunteer will receive our mandatory training.
- Every volunteer will have access & be signposted to training which the group feels is appropriate for the role.
- Every volunteer will be trained in all the tasks they are required to carry out to ensure they have the skills and confidence to fulfil their role.
- No volunteer will be expected to carry out their duties unsupervised until they are confident and skilled in these duties.
- All volunteers will be supported by the Volunteer Programme Lead and their skills and contribution to the group will be reviewed on a regular basis.
- All volunteers will be provided with the equipment needed (laptop and phone) to perform their tasks.
Additional information:
- Volunteers are covered by PEGS’ Insurance.
- Volunteers have to be 18 or over. There is no upper age limit - as long as the essential skills are met.
- Session Volunteers aged 18 or over or who have left school are required to complete a DBS check as they are working with vulnerable adults and children.
Disclaimer:
This role involves working directly with parents who are experiencing Child‑to‑Parent Abuse (CPA). Due to the emotionally demanding nature of this work and the potential for vicarious trauma, the role is not suitable for individuals who are currently experiencing CPA themselves or who have been personally impacted within the past 12 months.
We recognise, however, that many parents deeply value the opportunity to support others and contribute to the work of PEGS. If this applies to you, we warmly encourage you to get in touch to explore alternative volunteering opportunities that may be a better fit at this time.
If you are passionate about making a difference and want to be part of a supportive, forward-thinking team, we would love to hear from you!
Job Type: Volunteer
Pay: £0.01 per hour
Benefits:
- Company events
- Health & wellbeing programme
- On-site parking
Work Location: In person
