Service agent Work, Jobs in Baschurch, Shr (with Salaries)

Dispatcher
Veezu —Shrewsbury
- Full-time
- Customer service
- Continuous improvement
- Computer skills
9d
Business Support Advisor
Cameron Frazer —Shrewsbury
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Quick apply
3d
Swim Co-ordinator
Shropshire Community Leisure Trust —Shrewsbury
- £13,543.62 a year
- Part-time
- Microsoft Outlook
- Customer service
- Supervising experience
Luxury UK Travel Designer
Crown Journey —Telford
- From £27,000 a year
- Full-time
- Hybrid work
- Sales
- In-person
Quick apply
11d
Customer Service Supervisor
Breedon Group plc —Wrexham
- Full-time
- Customer service
- Driving
- Negotiation
- Employee assistance programme
- Employee discount
Quick apply
9d
Customer Service Executive
Barbon Group Ltd. —Chester
- Hospitality
- Customer service
Quick apply
Childrens Activity Assistant
Shropshire Community Leisure Trust —Oswestry
- £8.00 - £12.71 an hour
- Part-time
- Customer service
- Organisational skills
- Communication skills
- Employee discount
4d
PDP Coach & Loans Manager
Wrexham AFC —Wrexham
- Full-time
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
9d
Swimming Teacher
Shropshire Community Leisure Trust —Shrewsbury
- £13.00 - £16.98 an hour
- Customer service
- Business
Service Delivery Agent
TTC Group —Telford
- £24,781 a year
- Full-time
Quick apply
Customer Consultant
Orbit Credit Services —Telford
- £26,500.76 a year
- Full-time
- Customer service
9d
Holiday Scheme Assistant
Shropshire Community Leisure Trust —Bishop's Castle
- £12.71 an hour
- Part-time
- Customer service
- Organisational skills
- Communication skills
- Employee discount
12d
Lifeguard
Shropshire Community Leisure Trust —Bishop's Castle
- Up to £12.71 an hour
- Part-time
- Customer service
- Annual leave
- Employee discount
Maintenance Technician
Serco Plc —Shrewsbury
- £33,000 - £35,000 a year
- Full-time
- Customer service
- Maintenance
- Mechanical knowledge
- Employee assistance programme
Operations Support Driver
Serco Leisure Operating Limited —Newport
- £26,557.55 a year
- Weekend availability
- Hospitality
- Customer service
- Communication skills
- Employee discount
Cleaner
Serco Leisure Operating Limited —Newport
- Up to £12.71 an hour
- Full-time
Casual Bar Assistant
Serco Leisure Operating Limited —Newport
- Up to £12.71 an hour
- Part-time
- Serving
- Bar
- Employee discount
Sales & Growth Executive
Barbon Group Ltd. —Chester
- From £25,000 a year
- Sales
- Customer service
- Computer literacy
Quick apply
Casual Cafe Assistant
Serco Leisure Operating Limited —Newport
- £8.00 - £12.71 an hour
- Full-time
- Customer service
- Café
- Communication skills
9d
Residential Property Lawyer
Martin Kaye LLP —Shrewsbury
- From £35,000 a year
- Part-time
- Microsoft Office
- Bachelor's degree
- Organisational skills
Quick apply

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Dispatcher

Veezu -
Shrewsbury

Apply Now

Job details

Full-time
9 days ago

Qualifications

Customer service
Continuous improvement
Computer skills
Communication skills

Full job description

Your role at Veezu:

As a Dispatcher in our Journey Booking Centre, you will work in partnership with Driver Partners and our external JBC Partners to ensure bookings are dispatched efficiently so that passengers are transported on time. You will maximise Driver Partner completion rates through efficient management of the dispatch of inbound bookings and good communication with Driver Partners.

Reporting into the Team Manager or JBC Manager, your role will involve optimising Driver Partner and resource capacity, helping our Off-Shore Booking Agents to keep our Passengers updated and giving the Driver Partners a great experience.

Who are Veezu?

Veezu is the UK's fastest growing taxi and private hire technology platform operating across hundreds of UK towns and cities. We are a tech-driven on-demand mobility service that supports our hyper-local communities, helping them thrive and so much more!

What you’ll do:

QUALITY DELIVERY AND CONTINUOUS IMPROVEMENT

Develop a deep knowledge and understanding of the local Driver Partner community - their needs, concerns and behaviours – become someone that they trust.
Take responsibility for understanding, meeting and exceeding your objectives and set KPIs
Allocate and dispatch journeys on the Dispatch booking system, communicating positively, politely, professionally and precisely with Driver Partners via the messaging service/telephone as and when required.
Manage passenger demand to ensure bookings run on time and use the zone controller tool and wait time wallboard (if applicable) effectively. Feedback any delays to Offshore Booking as required.
Arrange bookings for walk-in passengers where applicable at regional hubs.
Liaise with off-shore partners in respect of handling passenger queries and bookings.
Respond to Driver Partner alerts and Driver Partner queries via the telephone and / or Dispatch driver chat in a timely, courteous and professional manner.
Assist Driver Partners with complex queries or directing them to the Driver Partner portal and / or messaging service.
Demonstrate excellence in the handling of passenger bookings, mainly related to our high value and commercial account journeys and passenger care queries
Ensure specific or set instructions for account customer journey bookings are communicated and processed accordingly.
Ensure service delivery to commercial account customers is efficient and well managed at all times.
Ensure transferring of calls is kept to a minimum and avoid blind transferring at all times.
Utilise Slack channels, Dispatch messaging and any other relevant internal communication channels throughout your shift to receive any relevant business and / or operational updates.
Liaise with other departments such as Veezu Commercial, Veezu IT to ensure issues are resolved efficiently and within agreed SLAs.
Identify opportunities to reduce unnecessary contact, improve policies and processes, increase sales and/ or improve the passenger experience and feed these into your Team Manager.
Seek to support passengers, account customers and Driver Partners to self-serve wherever possible.
Process all cash, card, account, and app bookings in accordance with company procedures.

Encourage the use of AirPay / use of a Driver Partner’s in-car payment machine to reduce call time wherever possible.
Manage and keep the zone controller accurate (if applicable) and up to date throughout the shift so that the right information can be provided to Passengers and bookings can be optimised.

SELF-DEVELOPMENT AND COMPLIANCE

Ensure completion of all mandatory training.
Manage your own self-development to improve knowledge.
Proactively prepare for 1:1 meetings and appraisals with Team Manager or JBC Manager.
Understand and embody the Veezu values.
Constructively challenge, question, seek to improve, evolve and be kind.
Contribute to a strong community spirit.
Be objective, fair, ethical, and consistent.
Ensure fair treatment of customers, passengers, Driver Partners and colleagues and act in a professional manner at all times.
Ensure legal and contractual compliance.
Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
Be willing to support other business areas as needed.
Adhere to company policies and procedures.
Ensure that customer, passenger, Driver Partner and colleagues’ information is safeguarded at all times, in line with the General Data Protection Regulation (GDPR).
Be committed to maintaining our ISO27001 certification and set high standards for Information Security compliance.
Maintain information security to a recognised required standard in line with business needs

What you’ll need:

Ability to deliver excellent customer service.
Confidence in speaking to people on the phone.
Strong computer skills, including using multiple software platforms collaboratively.
Excellent listening and communication skills.
Professional and committed.
Ability to deal with challenging customer service situations.
Ability to work in a fast-paced environment.
Ability to multitask and work under pressure.
Ability to work independently and as part of a team.
Flexibility to work outside of standard working hours.
Excellent accuracy and attention to detail.

Where you’ll be:

This role will be based out of our Shrewsbury office.

Veezu is committed to fair and inclusive recruitment, welcoming applications from all backgrounds, experiences, and communities.

Apply Now

Refine Your Search

service agent jobs in baschurch, shr

Dispatcher

Business Support Advisor

Swim Co-ordinator

Luxury UK Travel Designer

Customer Service Supervisor

Customer Service Executive

Childrens Activity Assistant

PDP Coach & Loans Manager

Swimming Teacher

Service Delivery Agent

Customer Consultant

Holiday Scheme Assistant

Lifeguard

Maintenance Technician

Operations Support Driver

Cleaner

Casual Bar Assistant

Sales & Growth Executive

Casual Cafe Assistant

Residential Property Lawyer

I want to receive the latest job alerts for service agent in baschurch, shr

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