Pay Rate: Competitive
Grade: P
Contract Type: Permanent (Full-Time)
Shift patterns: Monday to Friday 07:00am - 16:00
Location: Enfield Morson Road
Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.
We're now looking for a Transport Support Clerk to…
✅A TYPICAL DAY MAY INVOLVE
- Provide front-desk operational support for drivers, handling queries and daily requirements
- Prepare dispatch materials including route packs, PDAs, fuel cards, keys, and dispatch boxes
- Manage driver briefings and debriefings, ensuring all operational data is accurately captured
- Allocate, track, and maintain operational equipment and resources
- Record and monitor mileage, fuel usage, delays, exceptions, and operational issues
- Maintain accurate handover logs and escalate in-day operational concerns to management
- Ensure driver times, activities, and performance data are recorded and validated accurately
- Support KPI reporting, performance tracking, and preparation for operational reviews and 1:1 meetings
- Maintain daily and weekly dashboards, driver activity logs, and shift documentation
- Support compliance with fleet, productivity, driver availability, and operational KPIs
- Prepare reports, trackers, performance packs, and operational updates for management teams
- Manage email and Teams communications professionally and efficiently
- Maintain compliance documentation including licence checks, defect logs, inspections, and fleet records
- Support yard operations to ensure vehicles and drivers are ready for timely departures
- Conduct basic vehicle and compliance checks, reporting defects and operational issues where required
- Coordinate vehicle movements to and from service providers with accurate documentation
- Carry out PPE, ID, and compliance checks, recording and reporting deviations
- Maintain yard cleanliness, waste management, recycling routines, and hygiene standards
- Support consumables management, cleaning schedules, and operational housekeeping standards
- Ensure adherence to operational procedures, work instructions, and company standards
- Support audits, safety reviews, training compliance, and process documentation activities
- Maintain accurate fleet servicing, maintenance, and VOR records
- Update continuous improvement trackers and monitor progress of operational actions
- Gather and log improvement suggestions from drivers and operational teams
- Identify recurring operational issues and escalate opportunities for process improvement
✅THIS ROLE WOULD SUIT PEOPLE WHO
- Previous administration experience with strong organisational and multitasking skills
- Experience working with drivers and operational teams in a fast-paced environment
- Background in transport, logistics, or operational support preferred
- Understanding of fleet operations, defect reporting, or yard processes beneficial (full training provided)
- Full UK Manual Driving Licence held for a minimum of 6 months (essential)
- Strong verbal, written, and face-to-face communication skills
- High attention to detail with a strong focus on accuracy and data integrity
- Ability to prioritise workload and perform effectively under pressure
- Competent using Microsoft Office, transport systems, and electronic reporting tools
✅WHY JOIN US?
- Free parking
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
- Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more
✅WHO WE ARE
We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
✅BUILDING AN INCLUSIVE WORKPLACE
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.
As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Please be aware that interviews are provisionally scheduled to take place during the week commencing 21st May . Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.
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