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Job Vacancy: Sales & Events Supervisor at Foxhills Collection
Are you an organized and detail-oriented individual with a passion for sales and customer service? Foxhills Collection is currently seeking a talented Sales & Events Supervisor to join our team and support in leading our sales efforts at our prestigious establishment.
Position: Sales & Events Supervisor
Location: Foxhills Club & Resort - Ottershaw, Surrey
Type: Full-time
About Us:
Foxhills Collection is renowned for its luxurious accommodations, exquisite dining experiences, and world-class amenities. Located in Ottershaw, our establishment offers an unparalleled experience amidst stunning surroundings.
Responsibilities:
- Handling all conference enquires and supervise the team in delivery of private dining events, parties and Foxhills member’s social events along with weddings, golf days, corporate fun days as business levels require and ensuring the highest level of customer service through this process.
- Have a good knowledge of all Resort facilities, tariffs and rates to ensure the Resort is generating revenue in line with budgets.
- Follow business strategies and employing good diary management skills when handling enquiries to maximise occupancy and rooms profitability for accommodation, conference and events whilst ensuring a good understanding of departmental budgets/targets.
- Maintain the standard set out by the company regarding enquiry handling and to drive process improvements where necessary.
- Hosting show rounds and showcases in order to create further demand and conversion of enquiries.
- Carry out proactive selling and effective up-selling to our guests. Upgrade bedrooms, menus, conference rooms and drinks.
- Provide administrative support to the sales team, including managing calendars, scheduling appointments, and preparing sales documents and presentations.
- Assist in the coordination and execution of sales events, trade shows, and promotional activities.
- Respond to inquiries from clients and prospects, providing information on products, services, and pricing.
- Maintain customer databases and CRM systems, ensuring accuracy and completeness of customer information.
- Ensuring relevant deposits are received when due and all event revenues are charged onto the correct accounts and all accounts.
- Collaborate with other departments to ensure seamless execution of sales initiatives and customer satisfaction, including assisting the Restaurant and Operational Managers with functions and conferences on the day.
- Supporting the Revenue & Events Manager to ensure smooth running of the office, supporting with weekly and monthly reporting and deputising as required.
- Supporting with the creation and implementation of training programmes for the team constantly offering knowledge and assistance to new members of the team and support to existing members.
- Carry out any additional duties as reasonably requested by the management team.
Requirements:
- Previous experience in sales support and administration
- Experience in a supervisory position is ideal
- Strong organisational and multitasking abilities, with excellent attention to detail
- Excellent communication and interpersonal skills, with the ability to interact effectively with clients and colleagues
- Proficiency in Microsoft Office suite and CRM software
- Ability to work independently and as part of a team
- Flexibility to work evenings, weekends, and holidays as needed
Benefits:
- Competitive salary package
- Company pension scheme – People’s Partnership
- Enhanced Company Sick Pay, Maternity and Paternity
- Opportunities for career advancement and professional development
- Complimentary Country Club Membership giving you access to facilities such as a newly refurbished gym, pools, spa, fitness classes and more.
- Complimentary Country Club Membership for a partner/spouse and children after one years' service.
- Staff discounts on dining, including 50% off in in selected restaurants when on shift, hotel stays and other amenities.
- Access to tur exclusive Employee Engagement platform which offers discounts and/or cask back on over 900 retailers, a wellbeing centre, recognition awards and much more.
- Employee assistance program, with 24/7 assistance available.
- Anniversary stay – a complimentary one night stay and breakfast for two at Foxhills.
- Birthday breakfast – a complimentary breakfast for you and one other at one of our restaurants.
- Colleague social events including an annual staff party.
- Free on-site parking
Foxhills Collection is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
We endeavour to respond to all applicants, but anticipate a large response to this advert, so should this not be possible, please assume you have been unsuccessful if we have not been in touch after 2 weeks.
This position requires the candidate to prove their right to work in the UK
