Lounge manager Work, Jobs in Basingstoke, Ham (with Salaries)

Lounge Manager
Flexjet Europe —Farnborough
- Weekend availability
- Hospitality
- Microsoft Office
- Project management
Quick apply
Operational Discharge and Flow Support Team
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £32,073 - £39,043 a year
- Part-time
7d
General Manager
Berro Lounge —Didcot
- £37,000 - £44,500 a year
- Overtime
- Hospitality
- Bar
- Management
- Employee discount
Quick apply
4d
Centre Manager
IN n OUT Autocentres —Basingstoke
- £35,000 - £38,000 a year
- Full-time
- Management
- Customer service
- Driving
- Free parking
- Annual leave
Quick apply
9d
Head Chef
Antico Lounge —Alton
- £37,000 - £44,500 a year
- Overtime
- Hospitality
- Bar
- Casual dining restaurant
- Employee discount
Quick apply
11d
General Manager
Loungers —Didcot
- £37,000 - £44,500 a year
- Overtime
- Hospitality
- Bar
- Management
- Employee discount
2d
Operational Discharge and Flow Support HCSW
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £25,760 - £27,476 a year
- Full-time
7d
Assistant Manager
Antico Lounge —Alton
- £33,200 - £37,000 a year
- Overtime
- Hospitality
- Casual dining restaurant
- Restaurant experience
- Employee discount
Quick apply
12d
General Manager
Marciano Lounge —Woking
- £37,000 - £44,500 a year
- Overtime
- Hospitality
- Bar
- Management
- Employee discount
Quick apply
2d
Senior Maintenance Team Member
Hampshire Court Hotel & Spa —Chineham
- £15.38 an hour
- Full-time
- Bar
- Maintenance
- Hotel
- Free parking
- Employee assistance programme
Quick apply
11d
General Manager
Marston's Pubs —Didcot
- £20,000 - £42,000 a year
- Bar
Quick apply
Assistant Manager
Cobrizo Lounge —Newbury
- £33,000 - £37,000 a year
- Overtime
- Hospitality
- Casual dining restaurant
- Restaurant experience
- Employee discount
Quick apply
10d
General Manager - New Site Opening
Cazaro Lounge —Farnham
- £37,000 - £44,500 a year
- Overtime
- Hospitality
- Bar
- Management
- Employee discount
Quick apply
5d
Assistant Manager
Clavio Lounge —Petersfield
- £33,200 - £37,000 a year
- Overtime
- Hospitality
- Casual dining restaurant
- Restaurant experience
- Employee discount
Quick apply
12d
Assistant Restaurant Manager
Foxhills —Ottershaw
- Weekend availability
- Bar
- Customer service
- Hotel
- Free parking
- Employee assistance programme
Senior Social Care Worker
Choice Care Group —Fleet
- £13.40 an hour
- Weekend availability
- Cooking
- Employee assistance programme
- Life insurance
Business Administrator
Care UK —Woking
- £35,000 - £36,000 a year
- Microsoft Office
- Employee discount
1d
Maintenance Operative
Bupa —Fleet
- Up to £17.05 an hour
- Full-time
- Customer service
- Computer literacy
- Maintenance
- Employee discount
- Gym membership
Quick apply
Assistant Manager
Loungers —Petersfield
- £33,200 - £37,000 a year
- Overtime
- Hospitality
- Casual dining restaurant
- Restaurant experience
- Employee discount
3d
Steward
Aramark —Pirbright
- £12.71 an hour
- Weekend availability
- Bar
- Free parking

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Lounge Manager

Flexjet Europe -
Farnborough

Quick apply

Job details

Full-time

Qualifications

Hospitality
Microsoft Office
Project management
Leadership
Communication skills

Full job description

POSITION SUMMARY

The Lounge Manager is responsible for elevating and protecting the Flexjet owner and crew experience within our dedicated airport facility at Farnborough Airport. The purpose of the role is to ensure the environment, hospitality standards and service culture consistently reflect Flexjet’s premium private aviation brand. The role focuses on real-time oversight, customer experience leadership, brand environment management and close coordination with Farnborough Airport and Flexjet internal teams. Unlike traditional FBO operational management, this is a luxury hospitality–led position centred on service excellence, brand representation and the refinement of the owner journey.

DUTIES & RESPONSIBILITIES

Ensure the Flexjet terminal consistently delivers a premium private aviation environment, maintaining ambience, décor, layout and presentation to our brand standards.
Coordinate with our internal marketing team to update displays, introduce seasonal touches and maintain a polished, luxury environment.
Oversee all hospitality elements (including food and beverages, amenities and lounge presentation) ensuring service mirrors five-star guest-relations expectations.
Partner with our Owner Services and Owner Experience teams to embed a culture of personalised service for our Owners and crew.
Own the full owner journey from arrival to handover to Farnborough Airport, ensuring smooth flow, appropriate staffing levels, and immediate issue resolution.
Monitor owner feedback, NPS and satisfaction indicators, implementing improvements to elevate the experience.
Maintain high visibility during peak periods to oversee queues, timing, baggage flows and service delivery, ensuring standards are upheld.
Act as Flexjet’s first point of contact regarding operational matters, including stand allocation, parking priorities and coordination with ground handling teams.
Serve as the communication bridge between Flight Operations / Owner Services and Farnborough Airport/ground handling teams, managing special requests, late passengers, and irregular operations.
Develop, maintain, and enforce terminal SOPs, service flows, and checklists to ensure consistent execution.
Lead opening readiness activities including SOP development, test days, soft openings, training and go-live preparation.
Build and oversee a small pool of Flexjet representatives to ensure continuous representation, with clear handover and escalation structures.
Maintain strong relationships with Farnborough airport, airport authorities, hospitality vendors and other local partners.
Provide regular reporting on owner/crew experience, lounge utilisation, service delivery, operational coordination, and SOP compliance.

EDUCATION & EXPERIENCE

Extensive leadership experience in luxury hospitality, premium lounge operations, private aviation or UHNW client service environments.
Proven experience working confidently with UHNW individuals, demonstrating strong emotional intelligence and anticipatory service skills.
Experience implementing brand standards and service-culture programmes.
Strong project management skills, ideally including opening readiness or hospitality concept launches.

Excellent communication, stakeholder engagement and conflict resolution capabilities.
Ability to meet aviation security, background-check, and drug/alcohol testing requirements.
Knowledge of sustainability practices relevant to premium aviation is desirable but not essential.
Flexibility to work varied hours including weekends and public holidays.

REQUIRED SKILLS & QUALIFICATIONS

Exceptional emotional intelligence and confidence engaging UHNW clientele.
Strong leadership presence with the ability to inspire a hospitality-driven service culture.
Advanced communication skills, both written and verbal, suitable for high-level stakeholder interaction.
Highly organised with excellent attention to detail, ensuring flawless Owner Journey execution.
Ability to anticipate guest needs and proactively resolve potential issues.
Strong operational awareness and ability to manage real-time service environments during peak flow.
Skilled in coordinating cross-functional teams and managing multiple priorities simultaneously.
Proficient in developing SOPs, service flows and process documentation.
Strong project management capabilities, particularly for openings, soft launches and continuous improvement.
Competent in Microsoft Office, reporting systems, scheduling/rostering tools and hospitality/CRM platforms.

Quick apply

Refine Your Search

lounge manager jobs in basingstoke, ham

Lounge Manager

Operational Discharge and Flow Support Team

General Manager

Centre Manager

Head Chef

General Manager

Operational Discharge and Flow Support HCSW

Assistant Manager

General Manager

Senior Maintenance Team Member

General Manager

Assistant Manager

General Manager - New Site Opening

Assistant Manager

Assistant Restaurant Manager

Senior Social Care Worker

Business Administrator

Maintenance Operative

Assistant Manager

Steward

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