it support technician (1st & 2nd line) Work, Jobs in bathgate (with Salaries)

IT Support Technician (1st & 2nd Line)
BHC —Clydesdale West
- Full-time
- Microsoft Outlook
- Customer service
- Maintenance
Regional IT Support Specialist
Omexom UK —Scotland
- Customer service
- In-person
- Communication skills
IT Support Specialist
Cirrus Logic —Edinburgh
- Full-time
- Customer service
- No degree
- IT
NOC Onsite Engineer
Boxxe Group —Edinburgh
- In-person
- Communication skills
2nd Line Technical Engineer
Redsquid Communications —Glasgow
- Full-time
- Remote
- Azure
- Microsoft Office
- SharePoint
Quick apply
Service Desk Apprentice
Foreign, Commonwealth & Development Office —East Kilbride
- £29,500 a year
- Full-time
- Customer service
- DevOps
- Presentation skills
- Annual leave
7d
Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Glasgow
- £40,000 a year
- Azure
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
Senior IT Engineer - T3
Redsquid Communications —Glasgow
- Full-time
- Azure
- Computer Science
- Business
Quick apply

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it support technician (1st & 2nd line) jobs near bathgate

IT Support Technician (1st & 2nd Line)

BHC -
Clydesdale West

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Job details

Full-time

Qualifications

Microsoft Outlook
Customer service
Maintenance
Windows
IT support
Computer networking
DNS
SharePoint
Communication skills
Active Directory
VPN

Full job description

BHC is a family-run business with a proud heritage, having grown since 1992 into one of the UK and Ireland’s leading structural steel fabrication and construction companies. Our continued success is built on our strong values, commitment to innovation, and a genuine investment in our people, facilities, and technology.

With a diverse and loyal client base spanning the Agricultural, Commercial, Education, Health, Industrial, and Retail sectors, BHC offers exciting and varied career opportunities in a fast-moving industry.

We’re looking for an experienced IT Support Technician to take ownership of day-to-day user support across the business. This is a hands-on, helpdesk role—ideal for someone confident in handling everything from password resets to trickier application issues, while knowing when to escalate.

Duties of the role include:

Act as the first point of contact for IT support via phone, email, and in-person.
Log, prioritise, and resolve support tickets across hardware, software, and access-related issues.
Provide 1st and 2nd line support for Windows 10/11, Microsoft 365 (Outlook, Teams, SharePoint), and other business-critical apps.
Set up and configure desktops, laptops, mobile devices, and user accounts (Active Directory and Microsoft 365).
Support basic networking issues (Wi-Fi, VPN, IP, DNS) and peripheral hardware (printers, scanners).
Manage starters/leavers process including kit setup and account provisioning.
Maintain accurate ticket records, asset tracking, and user documentation.
Liaise with external suppliers and escalate complex issues when required.
Assist with minor IT tasks such as patch coordination, audits, and scheduled maintenance.

Qualifications:

3+ years in a 1st and/or 2nd line IT support role.
Strong experience supporting Microsoft environments (Windows 10/11, Microsoft 365).
Confident managing user accounts and permissions in Active Directory.
Solid troubleshooting ability across hardware, software, and connectivity issues.
Excellent communication and customer service skills—able to explain solutions to non-technical users.
Good organisational and documentation habits.
Dependable, proactive, and able to work with minimal supervision.

Desirable (but not mandatory):

Knowledge of Virtual Machines.
Experience with Management Tools (e.g. ManageEngine)
Experience with Group Policy Management.

This role is based at our offices in Carnwath, South Lanarkshire, and is a full-time office-based role.

If you are looking to be part of something bigger, please apply via the enquiry form below and take the next step in your career with BHC Ltd.

Location – Carnwath

Apply Now

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it support technician (1st & 2nd line) jobs in bathgate

IT Support Technician (1st & 2nd Line)

Regional IT Support Specialist

IT Support Specialist

NOC Onsite Engineer

2nd Line Technical Engineer

Service Desk Apprentice

Service Desk Consultant - 2nd Line (Infrastructure)

Senior IT Engineer - T3

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