Regional it support specialist Work, Jobs in Bathgate (with Salaries)

Regional IT Support Specialist
Omexom UK —Scotland
- Customer service
- In-person
- Communication skills
Advanced Support Worker
Community Integrated Care —Broxburn
- £15.18 an hour
- Part-time
- Annual leave
- Flexible schedule
Quick apply
7d
Regional FCAMHS Coordinator B8A
NHS Scotland —Glasgow
- £65,125 - £70,303 a year
- Full-time
- Leadership
- Teaching
11h
Lead Energy Systems Specialist
Iberdrola Group —Glasgow
- From £63,200 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
14d
Trainee Clinical Scientist (Reproductive Science) B6
NHS Scotland —Glasgow
- £43,231 - £52,679 a year
- Full-time
- Doctoral degree
- Master's degree
- Annual leave
- Employee assistance programme
14d
Head of Service - Learning Disabilities
CrossReach —Edinburgh
- £63,997 a year
- Call to connect
- Travel
- Employee discount
3d
Digital Delivery Manager
Public Sector Resourcing —Glasgow
- Full-time
- Management
- Communication skills
1d
Specialist Java Developer, Inventory Management - Vice President
BNP Paribas —Glasgow
- Full-time
- Hybrid work
- Oracle
- Java
- Software development
- Employee assistance programme
7d
Digital Business Lead B7
NHS Scotland —Glasgow
- £52,845 - £61,466 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
7d
Clinical Fellow Respiratory Medicine
NHS Scotland —Edinburgh
- £45,504 - £71,550 a year
- Weekend availability
2d
Locum Consultant in Perinatal Psychiatry - 249443 PM
NHS Scotland —Livingston
- £111,430 - £148,064 a year
- Part-time
13d
IT Service Manager
HM Revenue and Customs —Edinburgh
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- Azure
- English
- AWS
2d
Legal Officer
HM Courts & Tribunal Service —Glasgow
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- No degree
- Travel
- Annual leave
- Work from home
9d
Clinical Engineer - Specialist Practitioner Clinical Technologist - Medical Physics
NHS Scotland —Glasgow
- £43,231 - £52,679 a year
- Full-time
- Hospital
- Driving
- Organisational skills
- Annual leave
- Employee assistance programme
14d
Senior Organisational Development Advisor
NHS Scotland —Glasgow
- £52,845 - £61,466 a year
- Full-time
- Analysis skills
- Presentation skills
- Leadership
- Annual leave
- Employee assistance programme
7d
UK Regional Sales Manager
Mercury Hampton Ltd —Glasgow
- £45,000 - £55,000 a year
- Sales
- Leadership
Quick apply
Administration Assistant - Continence
NHS Scotland —Glasgow
- £29,103 - £31,409 a year
- Full-time
- Annual leave
- Employee assistance programme
14d
Global Systems Manager (Sustainability)
Weir Group —Glasgow
- Full-time
- Data analysis skills
- Travel
- IT
Mechanical Technician - Dayshift
NHS Scotland —Glasgow
- £34,544 - £43,039 a year
- Full-time
- Hospital
- Engineering
- Maintenance
- Annual leave
- Employee assistance programme
11h
Regional Business Development Manager
Freyssinet —Glasgow
- Civil engineering
- Engineering
- Business development

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Regional IT Support Specialist

Omexom UK -
Scotland

Apply Now

Job details

Qualifications

Jira
Driving Licence
Customer service
IT support
ServiceNow
BTEC
Communication skills

Full job description

Job Title: Regional IT Support Specialist

Location: Multiple regions (Scotland/England)

Office: TBC

Department: IT

Reports to: IT Service Desk Manager

Role Purpose

The Regional IT Support Specialist is responsible for delivering high quality, on site and remote IT support to staff across multiple locations within their assigned region. This role ensures that employees receive timely assistance with technical issues, hardware installations, training, and systems. The Regional IT Support Specialist will also complete scheduled site visits, perform hardware deployments, maintain documentation, and act as a local IT contact for regional operations and projects.

This position works closely with both local teams and the central IT department to ensure alignment, consistency, and smooth operation of our technology and systems.

Key Responsibilities

Incident & Request Handling

Work as part of the IT service desk team to help support and ticket requests.
Diagnose and resolve 1st and 2nd line support issues in accordance with SLAs.
Process user access requests, and onboarding/offboarding tasks.
Provide hands on support to staff throughout the region.
Complete site visits and provide local support and training as required.
Work closely with the central IT Support teams on incidents, service requests and product support.
Perform basic network and connectivity troubleshooting.
Configure and deploy laptops, desktops, and peripheral hardware.
Support video conferencing and meeting room technologies.

Customer Service & Communication

Deliver a professional, friendly, and customer-centric support experience.
Keep users informed of ticket progress and resolution timelines.
Create and update knowledge base articles for common issues.

Skills & Competencies

Experience of working within an IT support role in a multi-site or regional environment (preferred).
Experience with ITSM platforms such as FreshDesk, ServiceNow, ManageEngine, or Jira Service Management.
Excellent communication and customer service skills.
Ability to work independently, travel across sites, and manage workload effectively.
Strong problem solving skills with a proactive, hands on approach.
Ability to create clear documentation and deliver user friendly training.

Additional Requirements

Full UK driving licence
Flexibility to travel to different locations across the region.
Ability to work occasionally outside standard hours for major deployments or urgent issues.

Qualifications & Education

Minimum Level 3 qualification in IT (e.g., Level 3 Diploma in IT Systems Support, Level 3 BTEC in IT, or equivalent).
Or more than 3 years’ experience working in a similar IT support role.

Apply Now

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