Junior Customer Service Adminstrator
Location: Tilbury
Full-Time | Permanent
Company: Textile UK
Join Textile UK – Part of the Arcese Group
At Textile UK, we're more than a logistics provider. As part of the Arcese Group, one of Europe's leading integrated logistics operators, we help some of the world's best-known fashion, retail, and textile brands move products efficiently through their supply chains.
From warehousing and distribution to value-added logistics services, we deliver solutions that keep businesses moving. Our success is driven by our people, and we're committed to creating an environment where talented individuals can learn, develop, and build rewarding careers.
We're now looking for an ambitious and detail-oriented Junior Customer Service Administrator to join our team in Tilbury. Whether you're looking to start your career in logistics or build on existing administrative experience, this is an excellent opportunity to gain hands-on experience within a fast-paced international business.
The Role
As a Junior Customer Service Administrator, you will play a key role in supporting the day-to-day activities of our Customer Service team, helping to ensure the smooth flow of customer orders, stock movements, deliveries, and transport operations.
Working closely with customers, warehouse teams, transport providers, and internal departments, you'll be at the heart of our operation, helping us deliver the high levels of service our customers expect.
This is a fantastic opportunity to gain exposure to supply chain, warehousing, transport, and customer account management while developing valuable skills within a growing logistics business.
What You'll Be Doing Customer Service & Account Administration
· Provide administrative support to the Customer Service team.
· Assist with customer enquiries, orders, service requests, and account administration.
· Maintain accurate customer records and operational data across internal systems.
· Communicate professionally with customers regarding deliveries, stock availability, and service updates.
· Build positive relationships with customers and internal stakeholders.
Logistics & Transport Coordination
· Monitor deliveries and help ensure customer requirements are met.
· Liaise with third-party transport providers to obtain shipment updates and resolve issues.
· Escalate potential service concerns and support timely resolutions.
· Prepare and maintain transport documentation and operational records.
Stock & Operational Administration
· Accurately process inbound stock bookings within warehouse management systems.
· Prepare customer, warehouse, and transport documentation.
· Ensure all operational paperwork is completed correctly and in accordance with company procedures.
· Support inventory and stock-related administrative activities where required.
Continuous Improvement & Operational Support
· Contribute to maintaining high standards of accuracy, compliance, and customer satisfaction.
· Assist the wider team with ad-hoc administrative and operational tasks as required.
What We're Looking For Essential Skills
· Strong IT skills, including confidence using Microsoft Office applications, particularly Excel.
· Excellent attention to detail and a high level of accuracy.
· Strong written and verbal communication skills.
· Good organisational skills with the ability to manage multiple tasks.
· A positive attitude and genuine willingness to learn.
Desirable Experience
· Previous experience in a customer service, administration, logistics, warehousing, or supply chain environment.
About You
You are:
· Customer-focused and passionate about delivering excellent service.
· A proactive problem-solver who takes ownership of tasks.
· Reliable, organised, and able to work effectively under pressure.
· Flexible and adaptable in a fast-moving environment.
· A strong team player who enjoys collaborating with others.
· Eager to learn, develop new skills, and build a long-term career.
Why Join Textile UK?
At Textile UK, we believe our people are our greatest asset. In return for your commitment and enthusiasm, you'll benefit from:
· The opportunity to build a career within an international logistics organisation.
· Exposure to multiple areas of logistics and supply chain operations.
· A supportive and collaborative team environment.
· Career progression opportunities within Textile UK and the wider Arcese Group.
· The chance to make a real impact within a growing and dynamic business.
Ready to Take the Next Step?
If you're looking for an opportunity to develop your career in customer service, logistics, and supply chain operations, we'd love to hear from you.
Apply today and become part of a team that keeps global supply chains moving.
Arcese is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: From £27,000.00 per year
Benefits:
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- On-site parking
- Referral programme
Experience:
- Logistics: 2 years (required)
- Customs/ETSF: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
