Platform owner customer Work, Jobs in Bedale Dl8 (with Salaries)

Platform Manager - Identity
Skipton Building Society —Skipton
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Principal Engineer - Customer Engagement Platform
Skipton Building Society —Skipton
- Full-time
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- APIs
- Annual leave
Marketing and Commercial Sales Manager
Love Brownies —Skipton West
- £27,000 a year
- Full-time
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- Analysis skills
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Principal Engineer - Member Experience Platform
Skipton Building Society —Skipton
- Full-time
- Hybrid work
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- Annual leave
Principal Engineer - Digital Experience Platform
Skipton Building Society —Skipton
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Platform Manager - Identity

Skipton Building Society -
Skipton

Apply Now

Job details

Full-time

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Private medical insurance
Paid volunteer time
Car scheme

Qualifications

DevOps
Agile
Leadership

Full job description

Hours:

35 hours per week

Closing Date:

Sat, 18 Jul 2026

About the role

As a Platform Manager, you will be accountable for the vision, performance and continuous evolution of a specific subplatform within the Society’s wider enterprise platform ecosystem. You’ll ensure your subplatform delivers secure, reliable, scalable and customerfocused capabilities aligned to both organisational strategy and the overarching platform vision set by the Senior Platform Owner.

Acting as the daytoday leader of a multidisciplinary engineering team, you will define and communicate the subplatform roadmap, manage dependencies, drive strong engineering practices and support sustainable improvements in value, flow and quality. This is a highly influential role that blends strategic direction, operational ownership, leadership excellence and continuous improvement.

What will you be doing?

Platform Vision, Strategy & Roadmap

Defining and evolving the subplatform vision aligned to business strategy and the wider platform direction.

Building and communicating roadmaps balancing business value, tech evolution and platform optimisation.

Ensuring alignment with other product and platform roadmaps, proactively managing dependencies.

Acting as an advocate for the platform, demonstrating outcomes and impact.

Objectives, Leadership & Team Development

Setting and monitoring clear objectives for the subplatform team and contributing to individuals’ objectives.

Leading, coaching and supporting a multidisciplinary engineering team, fostering autonomy and mastery.

Ensuring capability grows in line with roadmap needs and future technology evolution.

Building a team culture rooted in psychological safety, continuous learning and high performance.

Delivery, Flow & Value Optimisation

Owning the subplatform backlog and making informed prioritisation decisions.

Ensuring predictable delivery flow and improving deployment frequency, lead time, MTTR and CFR.

Removing blockers, maintaining strong delivery cadence and safeguarding focus for the team.

Driving continuous improvement across value, flow and overall quality.

Operational Performance & Reliability

Owning operational KPIs covering reliability, stability, resilience and security posture.

Ensuring compliance with operational frameworks such as ITIL.

Managing incident and problem trends, reducing failure demand and improving service outcomes.

Representing the subplatform during major incidents and overseeing Business Continuity Plans.

Security, Compliance & Governance

Managing and continuously improving the platform’s regulatory, security and compliance posture.

Ensuring risk identification, ownership and management is timely and effective.

Supporting audits and ensuring actions are fully delivered.

Challenging governance processes to maximise value, flow and quality while maintaining standards.

Stakeholder, Supplier & Community Engagement

Communicating platform performance, value, risks and constraints at governance forums.

Managing supplier performance and relationships with vendors to ensure quality delivery.

Building strong relationships across engineering, architecture, security, operations and business teams.

Representing the platform externally at events, conferences or professional communities where appropriate.

What do we need from you?

Knowledge, skills & experience

Strong leadership capability with experience guiding multidisciplinary engineering teams.

Excellent stakeholdermanagement skills with the ability to influence senior leaders.

Deep understanding of agile and iterative delivery approaches.

Experience managing suppliers and external partners effectively.

Ability to simplify complex concepts and communicate clearly at all levels.

Strong business awareness with a focus on customer and colleague outcomes.

Experience leading platform, product or engineering teams in complex environments.

Understanding of platform architecture, engineering practices, DevOps and operational frameworks.

Proven track record of improving engineering performance through metrics such as DF, LT, MTTR and CFR.

Experience managing risk, compliance and audit requirements.

Demonstrated ability to shape strategic roadmaps and influence technology direction.

Behaviours

Agile, adaptable and comfortable with changing priorities.

Growth mindset with a commitment to continuous learning.

Outcomedriven, focused on measurable results and performance improvement.

Customer and colleaguecentric in decisionmaking and prioritisation.

Highly collaborative, creating inclusive and hightrust team environments.

Who are we?

Not just another building society. Not just another job. We’re the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.
Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do. Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.

What’s in it for you?

Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.
We have a range of other benefits available to you including:

Annual discretionary bonus scheme

25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days

Holiday trading scheme allowing the ability to buy and sell additional annual leave days

Matching employer pension contribution (up to 10% per annum)

Colleague mortgage (conditions apply)

Salary sacrifice scheme for hybrid & electric car

A commitment to training and development

Private medical insurance for all our colleagues

3 paid volunteering days per annum

Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups

We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership

Apply Now

Refine Your Search

platform owner customer jobs in bedale dl8

Platform Manager - Identity

Principal Engineer - Customer Engagement Platform

Marketing and Commercial Sales Manager

Product Manager II -UK

Principal Engineer - Member Experience Platform

Principal Engineer - Digital Experience Platform

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