Coordinator 15 month fixed Work, Jobs in Bedford, Bdf (with Salaries)

Customer Services Coordinator - 15 month fixed term
untypical —Bedford
- Microsoft Word
- Microsoft Excel
- Plumbing
- Employee assistance programme
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- Hybrid work
- Analysis skills
- Free parking

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Customer Services Coordinator - 15 month fixed term

untypical
Bedford

Apply Now

Job details

Fixed term contract

Benefits

Company pension
Employee assistance programme

Qualifications

Microsoft Word
Microsoft Excel
Plumbing
Negotiation

Full job description

About Us

untypical are an ambitious, customer focused housebuilder that put people and the planet at the heart of everything we do. We're dedicated to delivering the best possible standards in design, build quality, and service for our customers.

We’re looking for talented and enthusiastic individuals who will share this passion, to join our team.

Our benefits package includes:

26 days holiday with additional bank holidays
Enhanced Company Pension Scheme
24/7 GP
Holiday Buy Scheme
Life Assurance
Retail discount portal
Employee Assistance Programme

About The Role

We have a vacancy for a Customer Services Coordinator

We have a new opportunity for a Customer Services Co-ordinator to join our Eastern Regional team, based from our Bedford Office as a result of internal development.

This is a 15 month fixed-term contract

The aim of the role is to provide a professional, positive and enthusiastic service to our customers

Duties will include:

Provide an excellent Customer Journey process – Including courtesy calls, site progress and customer satisfaction
Being responsible for ensuring defects are attended to in a reasonable timescale
Promote a culture of cost control and recovery on site through specification of works and adherence to contract charge procedures
Specify remedial works, allocate appropriate subcontractors and supervise this up to completion
Prepare and submit progress reports to the Customer Care Manager
Support in new ideas/ procedure to improve the quality of after care service in line with the Tilia Homes Customer Journey.
Track SLA’s and report to Senior Coordinator & Customer Care Manager.
Help continuous improvement in customer satisfaction ratings

About You

Strong interpersonal skills in dealing with internal and external customers
Confident and able to demonstrate negotiation skills
Ability to stay calm, professional and display patience when dealing directly with customer complaints
Recognise the importance of customer service
Able to evaluate and assess technical and commercial issues and make informed decisions
Able to work independently ensuring our aftersales service is impartial
Intermediate skills in Microsoft Excel and Word.
Some technical knowledge of house building, including electrical, plumbing, and specific understanding of defects and specification of remedial works preferred

Bringing together two trusted housebuilding brands, Tilia Homes and Hopkins Homes, untypical aims to make a positive difference to the UK housebuilding market and help to provide greater access to homes which are affordable for buyers.

Guided by an innovative approach and a commitment to excellence, untypical focuses on creating sustainable, inclusive communities, delivering homes across the UK that people want to live in and are good for the planet.

Our people are at the heart of what we do and in order for us to succeed in becoming the UK’s most customer-centric housebuilder, we are looking for talented and ambitious individuals to join our team.

Apply Now

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coordinator 15 month fixed jobs in bedford, bdf

Customer Services Coordinator - 15 month fixed term

Reward Coordinator

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