The Gaiety Southsea, located on South Parade Pier, Portsmouth, is a premier events venue offering stunning sea views. It's an ideal spot to enjoy drinks, dining, and live entertainment. The venue hosts a variety of events, including live music performances, themed nights, boxing and private functions such as weddings and corporate events. These events happen both during the day and evenings.
This Role is Part-Time, 16 Hours per week, primarily over Friday/Saturday/Sunday
The Role
Reporting to the general manager, the event manager is integral to supporting achieving operational targets and leading staff to make the customer experience and venue efficiencies the very best they can be. Depending on the type & scale of event you’ll supervise shift leads and/or event staff ensuring that they complete their appropriate tasks and are motivated to work effectively whist being part of a wider team. Your skills will include contributing to the overall business strategy by knowing & understanding the business’s mission statement, values & goals. You’ll also act as a reference point for employees and customers, ready to problem solve when these situations arise. Ultimately, you’ll help maintain our business reputation by ensuring event duties are completed efficiently, effectively and positively for all stakeholders involved.
Responsibilities
- Ensure pre-event checks are satisfactorily completed & address any issues as & when they arise.
- Referring to Rota cloud, assign duties to employees and oversee their shift
- Manage event schedules, employee shifts, and breaks during shifts
- Set up of the till system, testing, managing floats and change during the shift, managing workflow to maximise revenue & dealing with ad hoc issues as & when they arise
- Cash handling and management
- Help recruit, train, integrate & support new team members
- Engage with employees offering encouragement, guidance and feedback when needed
- Ensure industry rules and regulations are followed, be a personal licence holder
- Handle customer complaints in a sympathetic manner whilst protecting the gaiety reputation.
- Understand any employee conflicts and resolve where possible maintaining confidentiality and non-bias where appropriate.
- Transfer stock and consumables to and from the kitchen, event floor & bar, when required
- Understand & execute the escalation procedures for issues including liaising with security as and when necessary.
- Understand and lead on the evacuation process in line with the fire safety protocol
- Close the event ensuring all post event checks are completed, stock, cash & equipment is secure & all team members have completed their tasks for that shift
- Clear outdoor areas, so they are clean of plastic, parasols, and cigarettes, ensure outdoor toilets are protected by Heras fencing when required.
- Provide feedback on shift & event generally at the next available management meeting.
- Ensure both venue and Pier are secure at the end of an event
Personal Attributes and essential skills (or working towards)
· Enthusiastic, proactive, determined and robust with a passion for delivering exceptional customer experiences.
· Supportive, flexible and adaptable, with the ability to work evenings, weekends, and holidays as required, but preplanned.
· Ability to lead by example, following guidelines where given, but has initiative to deal with unexpected occurrences.
- At least one year’s previous experience in a supervisory capacity be it supervisor, shift lead or similar
- Personal license holder, working towards or willingness to secure one once started
- Full understanding of industry safety standards
- Basic knowledge of basic software, such as Word and Excel
- Working well within a team
- Ability to multitask
- Leadership and conflict-management skills
- Previous use of till operating systems & booking software
Key words associated with this person and role
Quality Driven, Problem-Solving, Attention to Detail, Time Management, Flexible, Creative
Growth Mindset, Resilient, Supporting, Organised, Developing
Possible focus areas to support the General manager or to lead on individually
HR
Report of staffing inefficiencies and help plan recruitment processes, including onboarding and off boarding of staff.
Undertake an appraisal, support staff training and CPD opportunities
Maintain confidentiality when dealing with sensitive information.
Finance
Ensure cash collection and reconciliation of all income streams is accurate.
Be budget compliant abiding by and instigating, where needed, expenditure control.
Marketing / Social Media
Collaborate with other teams to capture media content and share to media manager
Full awareness and support of the business and action plan.
IT
Train new staff when IT is considered or needed
Events
Support ordering of stock, bar line cleans, linen, gas, consumables and kitchen (with Head Chef)
Support on events team meetings to ensure communication and collaboration between internal and external staff
Contribute to TAG meetings and calendar planning meetings
Lead on events planning sheets
Ensure suitable security is planned and communicated in advance
Deputise for the General Manager in their absence and ensure where needed rotas are planned.
Environment
Promote and be an advocate for the highest quality in all that we do
Abide by the ‘Health and Safety at Work Act’
Support on rubbish and glass collection and disposal
Other
Any other duties that are seen as appropriate for the business to continue its drive for a quality customer experience.
Pay: £13,715.00 per year
Work Location: In person
