Service desk engineer Work, Jobs in Beeston, Ntt (with Salaries)

Senior Service Desk Engineer
Zenzero Solutions —Derby
- English
- Communication skills
Service Desk Analyst
Leicestershire Partnership NHS Trust —Leicester
- £28,392 - £31,157 a year
1d
Digital Service Desk Engineer
Bellrock Property and Facilities Management —Leicester
- Customer service
- Windows
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
Microsoft Dynamics 365 Support Engineer (Business Central)
CGI —Nottingham
- Full-time
- Analysis skills
- Accounting
- Agile
Quick apply
7d
IT Support Technician
Elevate Technology Group —Derby
- £25,000 - £30,000 a year
- Azure
- Windows
- Microsoft Office
IT Operations Support Analyst
BGIS —Derby
- Full-time
- Azure
- Customer service
- Windows
IT Service Desk Engineer Apprentice
QA Apprenticeships —Mansfield
- £19,000 a year
- Full-time
- No experience needed
- Windows
- IT
- Free parking
- Annual leave
Systems Engineer
Thrive —Nottingham
- Full-time
- Azure
- Customer service
- Microsoft Office
Quick apply
Doors engineer, Technical support
Kone —Nottingham
- Overtime
- Sales
- Maintenance
- Driving
- Employee assistance programme
- Gym membership
Customer Care Champion - Dispatcher
Otis —Leicester
- Full-time
- Remote
- Communication skills
3d
Administration Coordinator
Bellrock Property and Facilities Management —Leicester
- £29,000 a year
- Hybrid work
- Data entry
- Organisational skills
- IT
- Health & wellbeing programme
- Annual leave
Quick apply
Systems Engineer
Abacode —Nottingham
- Full-time
- Azure
- Customer service
- Microsoft Office
Ergonomic Assessor & Installation Engineer
Remtek Systems Ltd —Nottingham
- £30,000 a year
- Overtime
- Customer service
- Maintenance
- Plumbing
- Annual leave
- Flexible schedule
Quick apply
Systems Support Engineer (5-month FTC)
Fisher German —Ashby-De-La-Zouch
- Full-time
- Hybrid work
- Microsoft Office
- SharePoint
- IT
Geo-Environmental Supervisor / Engineer
Kiwa —Derby
- £37,000 - £40,000 a year
- Full-time
- Engineering
- Supervising experience
- Travel
- Annual leave
- Employee assistance programme
8d
Customer Care Champion - Call Handler
Otis —Leicester
- Full-time
- Communication skills
3d
Senior Software Engineer, Core Experiences - Nottingham, United Kingdom
Speechify —Nottingham
- Remote
- Java
- APIs
14h
Technical Business Development Manager
Solar Gates UK —Chesterfield
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Salesforce
- Business development
Quick apply
2d
Technical Business Development Manager
SG —Chesterfield
- From £50,000 a year
- Full-time
- Business development
- Travel
- In-person
- Free parking
Quick apply
2d
Senior IT Infrastructure Engineer
Flint Bishop —Derby
- Weekend availability
- Azure
- Windows
- Scripting
- Employee discount
Quick apply

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Senior Service Desk Engineer

Zenzero Solutions
Derby

Apply Now

Job details

Permanent

Qualifications

English
Communication skills

Full job description

The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience.

This role requires that you can demonstrate a technical capability that is relevant to achieving the required duties and responsibilities. This may be via a Zenzero technical assessment, or by holding recognised vendor certification(s).
Pluralsight Foundation role at Average, or above.
Foundation level Microsoft certification, or equivalent.
This role requires that you demonstrate the interpersonal and communication skills require to perform the role.
Fluent in English, both written and spoken.

Answer phone calls from end-users and working to resolve issues, on first contact, where possible.
Work on tickets assigned to you. These may have been logged via telephone, portal, booking systems, email, or a chat.
Record your work and time accurately, reflecting the effort expended. Making use of tooling to increase accuracy and timeliness of time entries.
Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards.
Ensure appropriate adherence to performance targets including KPIs and SLAs.
Build excellent working relationships within the Service Desk team(s), with other teams within the Managed Services Department, as well as within the wider organisation.
Work with Team Managers, Team Leaders and Account Managers to ensure positive outcomes for our customers.

Apply Now

Refine Your Search

service desk engineer jobs in beeston, ntt

Senior Service Desk Engineer

Service Desk Analyst

Digital Service Desk Engineer

Microsoft Dynamics 365 Support Engineer (Business Central)

IT Support Technician

IT Operations Support Analyst

IT Service Desk Engineer Apprentice

Systems Engineer

Doors engineer, Technical support

Customer Care Champion - Dispatcher

Administration Coordinator

Systems Engineer

Ergonomic Assessor & Installation Engineer

Systems Support Engineer (5-month FTC)

Geo-Environmental Supervisor / Engineer

Customer Care Champion - Call Handler

Senior Software Engineer, Core Experiences - Nottingham, United Kingdom

Technical Business Development Manager

Technical Business Development Manager

Senior IT Infrastructure Engineer

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