Job Title: Claims Handler
Contract: Permanent, subject to successful completion of probation.
Hours of work: Full Time (35hrs per week) Mon-Fri 9am - 5pm.
It’s an exciting time to join MIS group! We are currently recruiting for enthusiastic and driven Claims Handlers to join our team! Candidates with a flair for customer service, excellent communication and administrative skills will, in return, have an exciting opportunity to work in a great environment delivering industry leading service. MIS has over 30 years’ experience and a proven track record of developing staff and cultivating a positive, engaging work environment.
Job Description:
The Claims Handler is responsible for managing motor and related claims from first notification through to progression, ensuring an efficient, accurate and customer-focused service at all times.
The role requires proactive management of claims, clear communication with all stakeholders, and adherence to internal procedures and regulatory standards.
Key responsibilities include:
- Take full and accurate details of new claims at first notification, ensuring all required information is captured in line with company procedures.
- Handle inbound calls relating to vehicle breakdowns, incidents, and first notification of loss (FNOL)
- Confirm policy cover and eligibility at the outset of each claim, identifying any issues and advising the customer clearly on next steps.
- Take ownership of claims from initial notification through early-stage progression, ensuring all required actions are completed in a timely manner.
- Appoint and coordinate repairers, recovery agents, and legal representatives in line with company processes.
- Act as the primary point of contact for customers, brokers, insurers, and third parties throughout the claim.
- Provide clear, professional updates and manage customer expectations effectively.
- Process and communicate claim details accurately to brokers, insurers, policyholders, and relevant third parties.
- Maintain complete, accurate, and audit-ready records across all systems.
- Monitor claim progress and proactively follow up on outstanding actions to ensure efficient progression.
- Ensure all work is carried out in line with internal procedures, regulatory requirements, and service standards.
Essential Criteria
- A minimum of 1 years’ customer service experience in claims handling, insurance or other similar role.
- Computer Literate
- Excellent communication skills both verbal and written.
Desirable Criteria
- A Full, clean UK driving license
- A minimum of 1 years' in insurance or claims role
- Ability to manage multiple claims and prioritise workload effectively
What we offer / Benefits:
- Private Health Insurance (not a contractual benefit and reviewed annually) after successful probation.
- 31 Holidays (including bank holidays) per annum as standard, raising to 36 (including bank holidays)
- Up to 4 'leave early' days per year (Subject to operational requirements)
- Have your Birthday off! (Subject to operational requirements and if it falls on a normal working day)
- Workplace pension scheme
- Opportunity to earn monthly bonuses (not sales or target driven)
- Health Care Cashback Plan – Money back for life’s essentials e.g. Dentist, Doctors, Physiotherapy, opticians etc.
- Complimentary car breakdown cover
- Staff engagement - paid events and activities throughout the year
- Opportunity to study for professional qualifications.
- Location on outskirts of Belfast, café’s and shops nearby.
- People focused environment, ensuring staff feel valued and motivated.
How to apply:
Please send your CV to [email protected] please include any queries and specific requirements.
Interviews:
Interviews will be offered to shortlisted candidates and will be invited to attend in person at our main office - 37 Comber Road, Dundonald, Belfast BT16 2AA
Job Types: Full-time, Permanent
Pay: From £24,000.00 per year
Benefits:
- Additional leave
- Employee discount
- Private medical insurance
Experience:
- Customer service: 1 year (required)
Work Location: In person
