Reservations assistant Work, Jobs in Belfast, Ant (with Salaries)

Reservations Assistant
Clover Pubs NI Ltd —Belfast
- From £13.50 an hour
- Full-time
- Hospitality
- Customer service
- In-person
- Employee discount
Quick apply
8d
Accounts Assistant
Hilton Belfast —Belfast
- £16,635 a year
- Part-time
- Hospitality
- Hotel
- Analysis skills
- Employee discount
- Referral programme
Quick apply
10d
Assistant General Manager
The Lansdowne Hotel Belfast —Belfast
- From £40,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Free parking
- Employee discount
Quick apply

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Reservations Assistant

Clover Pubs NI Ltd -
Belfast

Quick apply

Job details

Permanent | Full-time
From £13.50 an hour
8 days ago

Benefits

Casual dress
Discounted or free food
Company pension
Employee discount

Qualifications

Hospitality
Customer service
Guest services
Restaurant experience
Hotel experience

Full job description

Reservations Assistant Margot Belfast

Margot & Rudi, Belfast

Margot is Clover Groups latest hospitality opening - A stunning venue in the heart of Belfast, known for exceptional service, beautiful surroundings, and memorable guest experiences.

We are currently seeking an organised, personable, and commercially minded Reservations Assistant to join our team.

This is a key front-facing role, responsible for managing all aspects of bookings, enquiries, and client relationships while maximising occupancy and revenue.

Key Responsibilities

Manage and oversee all booking channels, including email enquiries, phone enquiries, walk-ins, and booking software alongside the Reservations Manager.
Ensure all enquiries are handled promptly, professionally, and in line with Margot’s service standards.
Manage bookings to maximise venue occupancy and revenue.
Process and manage deposits, pre-orders, special requests, confirmations, and amendments.
Host the front door and guest arrival at busy periods.
Support the Reservations Manager on a day to day basis.
Liaise closely with senior management to place bookings and resolve any booking-related queries.
Coordinate with the management team and kitchen regarding food and drink requirements for bookings and events.
Oversee busy booking periods and support event setup where required.
Meet with potential customers and corporate clients to showcase the venue and its facilities.
Build and maintain strong relationships with corporate clients and large booking customers.
Follow up on all non-guaranteed enquiries to convert interest into confirmed bookings.
Proactively follow up with past clients to encourage repeat bookings.
Handle customer complaints and feedback relating to bookings in a professional and solutions-focused manner.
Oversee and support other team members involved in booking management when required.
Maintain accurate and detailed booking records to support forecasting and planning.
Ensure booking systems are kept up to date and meet quality standards through regular checks and clear communication with the General Manager and Head Office.
Work closely with the marketing team to promote bookings, events, and venue offerings.
Negotiate and agree pricing where appropriate to maximise revenue.
Issue invoices and pro-forma invoices as required.

The candidate should be:

Highly organised with strong attention to detail
Confident communicator with excellent customer service skills
Commercially aware with the ability to maximise revenue opportunities
Comfortable managing multiple priorities in a fast-paced hospitality environment
Experience in bookings, events, hospitality administration, or a similar role is desirable

What We Offer

A permanent role within a well-established Belfast hospitality business
A supportive and professional management team
The opportunity to play a key role in the success and growth of Margot’s bookings and events
Staff discount across The Clover Group.

Pay: From £13.50 per hour

Benefits:

Casual dress
Company pension
Discounted or free food

Experience:

Hospitality: 2 years (preferred)

Work Location: In person

Quick apply

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