About Us
Founded in 2020, NOS is a commercial real estate services business that specialises in bridging commercial landlords and occupiers with their desired supply chain globally. Through telemarketing, market intelligence, data analysis, and business consulting, we help clients identify and capture opportunities across the commercial real estate landscape.
Based in the UK and South Africa, we deliver innovative solutions to clients across the United Kingdom, North America, and the EMEA region.
Since 2021, we’ve helped our clients secure over £48.6 million in revenue, with a further £3.8 billion in active construction pipeline. As a fast-growing business, we’re big on culture and we define “NOStronauts” as those who sweat the small stuff, aren’t afraid to roll up their sleeves, obsess over client satisfaction, love helping others, and are continuously looking to grow as professionals.
Role Description:
Location: 77 Marsh Wall, Canary Wharf, London,
Salary: £28,000.00 - £35,000.00 (Subject to experience).
Commission: Uncapped (OTE £43K - £50K)
Benefits: Employee Assistance Programme, Free Lunch Fridays, Onsite Gym, Volunteer Leave, Birthday Leave, Access to Group Pension Scheme, Private Health Insurance, Further Education Fund.
Business hours: 08:30 - 17:00
Working days: Monday-Friday.
This is an office-based role, reporting to the Head of Client Relations. In this role you will be responsible for managing and the delivery of telemarketing campaigns for our existing clients. Within this role you will have full responsibility for the services delivered to set client(s). You will be given a full understanding of our clients expectations to ensure that our solutions are delivered on schedule and to our client's satisfaction. You will integrate seamlessly and have direct contact with clients while adhering to our values and operating procedures.
Key Responsbilities:
- Secure new business opportunities for your assigned client, through cold telephone outreach on our CRM.
- Ensure seamless delivery of services to assigned client(s), maintaining the highest standards of quality.
- Manage client relationships, engaging effectively with key contacts, decision-makers, and influencers.
- Develop a deep understanding of our client’s priorities, strategy, and organisational structure to identify opportunities for NOS to add value across their business.
- Lead or actively participate in regular client review meetings.
- Collaborate with the Head of Client Relations to create tailored account development plans.
- Provide accurate and timely weekly and monthly reports, both internally and to externally.
- Maintain up-to-date records of all client activities and progress within the internal CRM system.
- Ensure full compliance with all statutory, operational, and company policies.
About You:
- Inquisitive with the ability to listen and ask the right questions.
- You have the ability to prioritise your workload and to multi-task.
- You’re a natural communicator with great interpersonal skills.
- A good negotiator.
- A storyteller with an engaging personality.
- Fearless attitude.
- You love contributing and working in diverse team.
- A diligent professional who’s obsessed with customer satisfaction.
- Ambitious and self-motivated, with a desire to learn, develop, and progress.
- Great written and spoken English.
Ideal Experience:
- This role is well suited to candidates with a background in recruitment, media sales or onsite lettings agent experience.
- Outbound or Inbound Telesales experience is a must.
- Understanding of B2B sales or client management is advantageous, however, not a must.
- Knowledge of the commercial real estate is advantageous, however, not a must.
- Experience in the UK market is advantageous, however, not a must.
- Experience of managing SLAs / KPIs.
- Experience using CRM systems.
- Experience using MS Office suite - particularly Outlook.
NOS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sex, sexual orientation, gender identity/expression, national origin, or any other characteristic protected under law.
Pay: £28,000.00-£35,000.00 per year
Application question(s):
- Do you have experience with any of the following CRM systems? Hubspot/ Monday/Salesforce/Pipedrive? If yes, please specify which.
- Do you have experience in recruitment, media sales or onsite lettings as an agent?
- Do you experience working in the real estate sector? If yes, how many years?
Experience:
- Cold calling, B2B telesales: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
