Join the Caridon Property Team: Make a Real Impact in Housing!
At Caridon Property, we’re not just a leading provider of social housing—we’re on a mission to make a difference. Founded in 2009, we’ve already provided homes for over 15,000 tenants and offer an award-winning service to both tenants and landlords. Our purpose is clear: to break the mould in social housing by offering homes to people in real need.
We believe in challenging conventional ideas and pushing the boundaries of what’s possible in housing. Our vision is to become the leading provider of innovative, creative, full-service home solutions, and we’re looking for passionate people to join us on this journey.
Job Title: Voids and Re Lets Officer
Reporting to: Group Housing Director
Salary: £28,000 to £32,000 with bonus KPI package up to £3,000
Hours: Temp to Full Time, Monday to Friday, 10:00am to 6:00pm
Location: London and surrounding areas
The role
We are seeking an organised, proactive and customer focused Voids and Re Lets Officer to manage the end to end re lettings process across our social housing and temporary accommodation portfolio.
The successful candidate will be responsible for ensuring vacant properties are returned to occupation as quickly and efficiently as possible, minimising void loss whilst maintaining high standards of compliance, customer service and property presentation.
This role requires excellent communication skills, strong housing and lettings knowledge, and the ability to work closely with local authorities, contractors, maintenance teams and prospective residents.
Lettings and Allocations
Confirm lettable standard approved and include:
- Ensure all statutory and regulatory requirements are met prior to occupation.
- Verify EPCs, gas safety certificates, electrical certificates and other compliance documentation are in place.
Ensure properties are safe, secure and ready for occupation
- Advertise available properties through approved channels.
- Coordinate and conduct property viewings.
- Assess applicant suitability in line with company policies and local authority requirements.
- Process applications pre sign up
- Arrange tenancy sign-ups once approved
- Maintain regular communication with local authority housing teams and referral partners.
- Manage property reservations and lettings pipelines to minimise void periods.
- Liaise with maintenance teams to ensure properties are ready for occupation.
- Confirm all compliance documentation is in place prior to occupation.
Performance and Reporting
- Monitor and report on occupancy levels and re lettings performance.
- Maintain accurate records on housing management systems.
- Produce weekly and monthly reports for management.
- Identify opportunities to improve turnaround times and occupancy rates
Key Performance Indicators which will have a monetary value associated
- Occupancy levels
- Number of successful re lets completed
- Compliance completion prior to occupation
- Resident and local authority satisfaction
- Reduction in void rent loss.
- New property procurement
What are we looking for?
- Previous experience within social housing, housing management, lettings or temporary accommodation.
- Strong understanding of social housing lettings processes.
- Experience liaising with local authorities and housing partners.
- Excellent organisational and time management skills.
- Strong communication and customer service skills.
- Ability to work independently and manage a busy workload.
- Competent in Microsoft Office and housing management systems.
- Full UK driving licence.
- Willingness to travel regularly across London
What qualifications and experience are needed?
- Experience within temporary accommodation or supported housing.
- Knowledge of housing legislation and tenancy management.
- Experience using housing management systems such as Arthur, Northgate, MRI or similar.
- Understanding of compliance requirements within residential property management.
Why join our team?
Working with Caridon means your part of a team committed to making a positive impact on people’s lives. You’ll not only grow in your career, but also contribute to transforming housing solutions in the UK. At Caridon, we believe in nurturing talent. Our friendly and inclusive team ensures that you feel supported every step of the way. Whether you’re just starting out or looking to advance your career, we provide ample opportunities for growth.
Our Values:
- Innovation: We embrace new ideas and creative solutions in everything we do
- Compassion: We are dedicated to supporting our clients and creating safe, comfortable homes for those in need
- Integrity: Honesty and transparency are the heart of our business
What is in it for you?
- Health benefits package including life cover and cash back plan on medical treatments
- Company events including team-building activities and Christmas parties
- Competitive company pension plan
- Employee referral scheme
- Discount platform on favourite brands and services
- Generous 33 days of annual leave allowance
- Paid sick allowance
Diversity and Inclusion
We, at Caridon, strive to create a workplace where everyone feels valued, can be themselves, and an opportunity to reach their full potential. We celebrate diversity and support our colleagues through various initiatives and staff networks. Our commitment is to build a strong, diverse workforce and foster an inclusive environment where everyone can thrive
Benefits:
- Casual dress
- Company pension
- Life insurance
- Private medical insurance
- Sick pay
Pay: £28,000.00-£32,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Life insurance
- Private dental insurance
- Private medical insurance
- Sick pay
Experience:
- Social Housing: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
