Ecommerce Work, Jobs in Bicester, Eng (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
8d
E-Commerce Manager
pampeano —Kidlington
- £40,000 - £46,000 a year
- Full-time
- CRM software
- Analysis skills
- Bachelor's degree
- Employee discount
Quick apply
4h
Marketplace Channel Manager
Garden Trends Limited —Watlington
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Sales
- Social media management
- Analysis skills
- Free parking
- Employee discount
Quick apply
1d
Retoucher
NEXT —Leighton Buzzard
- From £30,500 a year
- Call to connect
- AI
- Time management
- Free parking
- Employee discount
9d
Commercial Analyst (Amazon)
F&F Stores Ltd. —Milton Keynes
- £35,000 - £38,000 a year
- Full-time
- Data analysis skills
- SQL
- Analysis skills
- Employee discount
Quick apply
5d
Operational Excellence Manager, Europe
Spreetail —Leighton Buzzard
- Full-time
- Remote
- English
- Analysis skills
- Warehouse experience
Quick apply
Operations Admin Assistant
KRD Catering Equipment —Northampton
- £14 an hour
- Temporary
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Employee discount
Quick apply
14d
Midweight Digital Designer
Joma Jewellery and Katie Loxton —Banbury
- Hybrid work
- Time management
- Work from home
- Employee discount
5d
Senior Creative Lead
Joma Jewellery and Katie Loxton —Banbury
- Hybrid work
- Mentoring
- Organisational skills
- Communication skills
- Work from home
- Employee discount
4d
SEO Manager
Joma Jewellery and Katie Loxton —Banbury
- Monday to Friday
- Hybrid work
- Presentation skills
- Communication skills
- Work from home
- Employee discount
4d
E-Commerce Warehouse Team Leader
Dreibach Ltd —Northampton
- £14 - £15 an hour
- Full-time
- Supervising experience
- Continuous improvement
- Warehouse experience
- Free parking
- Employee discount
Quick apply
3d
Customer Service Representative
KRD Catering Equipment —Northampton
- £13 an hour
- Full-time
- Bilingual
- Customer service
- English
- Free parking
- Store discount
Quick apply
14d
Senior Sales Manager (Wholesale)
Joma Jewellery and Katie Loxton —Banbury
- £50,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
- Communication skills
- Employee discount
1d
Head of Pricing & Commercial Optimisation
Alliance Automotive Group LV —Milton Keynes
- Sales
- Analysis skills
Quick apply
5d
Paid Social Manager
Joma Jewellery and Katie Loxton —Banbury
- Hybrid work
- Marketing
- Work from home
- Employee discount
8d
Customer Success Specialist, Mandarin and English Speaking
Spreetail —Leighton Buzzard
- Full-time
- Remote
- English
- Bachelor's degree
- No degree
Quick apply
Head of Information Security, Risk and Compliance
TravelodgeHotels —Thame
- Up to £110,000 a year
- Hybrid work
- Project management
- Travel
- Business
- Employee discount
Quick apply
Marketplace Manager
The Focusrite Group —High Wycombe
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Project management
- Organisational skills
- Life insurance
Quick apply
Accounts Payable / Accounts Receivable Specialist
Spreetail —Leighton Buzzard
- £28,000 - £34,000 a year
- Full-time
- Remote
- Analysis skills
- Communication skills
Quick apply
Outbound Specialist - EU
Spreetail —Leighton Buzzard
- £32,000 - £35,000 a year
- Full-time
- Remote
- Microsoft Excel
- Analysis skills
Quick apply

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Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year
8 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

ecommerce jobs in bicester, eng

Customer Experience Manager

E-Commerce Manager

Marketplace Channel Manager

Retoucher

Commercial Analyst (Amazon)

Operational Excellence Manager, Europe

Operations Admin Assistant

Midweight Digital Designer

Senior Creative Lead

SEO Manager

E-Commerce Warehouse Team Leader

Customer Service Representative

Senior Sales Manager (Wholesale)

Head of Pricing & Commercial Optimisation

Paid Social Manager

Customer Success Specialist, Mandarin and English Speaking

Head of Information Security, Risk and Compliance

Marketplace Manager

Accounts Payable / Accounts Receivable Specialist

Outbound Specialist - EU

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