Brand content manager Work, Jobs in Bicester, Oxf (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
11d
E-Commerce Manager
pampeano —Kidlington
- £40,000 - £46,000 a year
- Full-time
- CRM software
- Analysis skills
- Bachelor's degree
- Employee discount
Quick apply
2d
Brand Content Manager
Huel —Tring
- Hybrid work
- Leadership
- Annual leave
- Work from home
Estate Agent
The Property Experts —Banbury
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
Digital Marketing Manager
cinch —Milton Keynes
- £46,700 - £56,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Excel
- Management
- Analysis skills
- Employee assistance programme
Quick apply
Assistant Brand Manager
Buttress Group Ltd —Brackley
- £30,000 - £35,000 a year
- Marketing
- Social media management
- Organisational skills
- Employee discount
Quick apply
Sales Manager
The Property Experts —Oxford
- £60,000 - £100,000 a year
- In-person
Quick apply
Property PR Manager
TravelodgeHotels —Thame
- Up to £60,000 a year
- Full-time
- Hybrid work
- Spanish
- Hotel
- Travel
- Employee discount
Quick apply
13d
Social Media Marketing
JLR London LTD —Bicester
- From £26,437 a year
- Temporary
- Hybrid work
- Social media management
Quick apply
6h
Group Marketing Manager
Stowe School —Stowe
- Part-time
- Organisational skills
- School
Social Media Executive
Muddy Stilettos —Aylesbury
- £24,500 - £26,500 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Social media management
- Hotel
- Work from home
Quick apply
6d
Prison Digital & Communications Manager - HMP Bullingdon
Ministry of Justice —Bicester
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Management
- English
- Project management
- Annual leave
1d
Senior Social Media Manager
Value Retail —Bicester
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Annual leave
- Employee discount
Digital Marketing Executive
The Orders of St Johns Care Trust —Aylesbury
- £30,000 a year
- Social media management
Quick apply
12d
Senior Partner Manager
Haas F1 Team —Banbury
- Weekend availability
- Marketing
- Microsoft Office
- Analysis skills
Quick apply
7h
Head of Marketing & Customer Growth
Wed2B UK and ROI —Milton Keynes
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- AI
- Marketing
Quick apply
5d
Account Manager
Lemongrass Marketing —Bicester
- Organisational skills
- Leadership
- Communication skills
Social Media Content Creator & Social Media Manager
Boss Pizza Milton Keynes —Milton Keynes
- Part-time
- Social media management
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
Web Executive
Bibby Financial Services —Banbury
- £40,000 - £45,000 a year
- Full-time
- Management
- Financial services
- Gym membership
Quick apply
B2B Campaign Manager
Return on Investment Ltd —Milton Keynes
- Full-time
- Hybrid work
- Project management
- Annual leave
- Gym membership
Quick apply

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Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year
11 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

brand content manager jobs in bicester, oxf

Customer Experience Manager

E-Commerce Manager

Brand Content Manager

Estate Agent

Digital Marketing Manager

Assistant Brand Manager

Sales Manager

Property PR Manager

Social Media Marketing

Group Marketing Manager

Social Media Executive

Prison Digital & Communications Manager - HMP Bullingdon

Senior Social Media Manager

Digital Marketing Executive

Senior Partner Manager

Head of Marketing & Customer Growth

Account Manager

Social Media Content Creator & Social Media Manager

Web Executive

B2B Campaign Manager

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