Specialising in ceramics for over 65 years, Minoli supplies beautiful floor, wall and mosaic tiles to a diverse range of professional and private homeowner clients.
The Minoli Oxford Showroom is located within our Head Office premises in Cowley, Oxford, and is a bright, modern workplace within a purpose-built building.
Operating on this site since the company was first founded in 1960, the facilities have been completely rebuilt and expanded over the years and now comprise some 7,000 ft2 of showroom space and 32,000 ft2 of warehousing, with further development already in plan.
The Minoli buildings are also home to our sales administration and finance teams, and our logistics and transport department, overseeing a fleet of state-of-the-art DAF trucks and support vehicles, capable of delivering over 100,000 kgs of tiles every day.
A diverse team of some 45 employees work at Minoli Oxford, and the successful candidate will be joining the Showroom Team who are at the fore when helping our retail and trade customers choose the right tiles for their residential or commercial projects.
ABOUT THE ROLE:
We are looking for a Showroom Assistant to join the Oxford team – someone who shares our ambitions for the success of the company and, more importantly, understands and is committed to providing excellent customer service.
Minoli has a very extensive product portfolio, and full training will be provided to help you become familiar with our ranges of porcelain and ceramic, floor and wall tiles and our ways of working. As the successful candidate becomes confident in our product range and sales process, there will be more opportunities to be client facing and be more involved in meetings and handling enquiries and orders.
The Showroom Assistant will also help ensure the showroom runs efficiently and effectively for the many daily visitors, which include Homeowners, Traders, Installers, Interior Designers, and Property Professionals. This includes occasionally serving customers in the adjacent Minoli Outlet store, which sells high-quality discounted stock, principally from discontinued tile ranges and obsolete stock.
This position primarily requires enthusiasm, but some experience of retail, trade counter or customer service would be helpful, although not essential.
The role involves some work within the warehouse in selecting/picking client orders and samples assisting the showroom team to process enquires and orders.
Main Responsibilities:
- Providing a warm and welcoming experience for clients, suppliers, and visitors to the showroom.
- Introducing customers to the showroom concept and product ranges on display.
- Maintaining the showroom to a consistently high standard, ensuring displays are clean, organised, up to date, and visually appealing at all times.
- Assisting with clients and appointments throughout the day.
- Handling customer enquiries confidently and courteously in person, over the telephone, and via email.
- Supporting customers with product selections, samples, and showroom guidance with tile selections and sampling.
- Assisting with updating and maintaining product displays when required.
- Answering telephone calls, emails, and handling general customer correspondence.
- Being confident in preparing customer orders and sample requests accurately and efficiently.
Skills and Competencies:
- Providing excellent customer service to Homeowners, Traders, Architects, Interior designers, and Property Professionals.
- Working proactively with the showroom team to create a welcoming environment.
- Assisting with picking customer orders and preparing sample requests.
- Strong communication and customer service skills.
- Confidence using Microsoft Office, preferable but not essential.
- Interest in interior design/styling and having an eye for detail.
- Professional presentation at all times.
- To manage time and to prioritise tasks.
- A professional attitude towards existing and prospective clients, customers of professional clients and suppliers.
- To possess truly excellent communication skills, for both clients and work colleagues.
- To have enthusiasm for the products being presented, with an ability to learn quickly about the company and its product ranges.
- To be an organised and presentable person, and willing to ensure the showroom and company are professionally presented at all times.
Plus:
- · To be enthusiastic about being part of the dynamic Minoli Team.
- · This position itself offers real potential for career progression within a company who are dedicated to their clients, customers, and staff.
OUTLINE TERMS OF EMPLOYMENT
- Job Location: Minoli Oxford – Transport Way, Cowley, Oxford, OX4 6LX.
- Monday to Thursday - 8:00 am - 5.15 pm (with 1 hour for lunch).
- Friday - 8:00 am – 5:00 pm (with 1 hour for lunch).
- Alternate Saturdays – 9:00 am – 2:00 pm.
- Base salary from £XX,XXX and commensurate with ability and experience.
Plus:
- Four weeks per year paid holiday plus bank holidays.*
- Job security in a long-established company.
- Corporate, branded work wear provided.
- Company Pension scheme provided by Nest.
ABOUT THE COMPANY
Established in 1960, Minoli is one of the UK’s original tile importers and distributors. Our goal is simply to source and supply the most beautiful indoor and outdoor porcelain tiles, and to offer our customers a level of service that’s considered second to none.
Whilst many of our values remain true to those on which the firm was founded, we’re forward thinking and focused on continued growth in terms of our expanding product portfolio, our premises and facilities, our vehicle fleet and the size of our team.
We are headquartered in Cowley, Oxford, also with showrooms in Marylebone, London. We work predominantly throughout southern England and the Home Counties but also distribute across the UK and internationally. As such, our business is not solely dependent on the local economy, and we enjoy working with a diverse set of corporate clients, private homeowners and reseller partners.
ABOUT THE CULTURE:
Minoli remains an independent, family-run business with Jonathon Minoli leading the company as Managing Director. With some 45 colleagues across our Oxford and London operations, the length of service and low staff turnover is testament to the company culture and strong ‘one team’ ethic that thrives throughout the business.
In line with the diversity of our client base, we also place great value on the diversity of our team. We recognise that having a diverse workforce is good for business, good for company culture and that different points of view help fuel innovation and improvement in our ways of working.
We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender, ethnicity, nationality, beliefs, age, disability status or any other characteristic
We recruit and develop our people based on merit and their passion for delivering a great Minoli experience, for clients and colleagues alike, and we’re committed to creating an inclusive environment for all employees.
INTERESTED? WHAT NEXT?
Why not apply to join the team? Please complete form below and returned it to us by post or email to:
Minoli Personnel Department
Transport Way
Cowley
Oxford
OX4 6LX
[email protected]
Personal applications only please / no agencies thank you.
* 2026 has additional holiday days for the entire Christmas period over the allowance stated
Pay: £30,000.00 per year
Benefits:
- Company pension
- On-site parking
Work Location: In person
