sr. director, customer experience & quality emea Work, Jobs in biddulph, sts (with Salaries)

Sr. Director, Customer Experience & Quality - EMEA
Johnson Controls —Stockport
- Full-time
- Analysis skills
- HVAC
- Leadership
- Employee assistance programme
- Employee discount
14d
Senior Director of Field Planning & Activation
Acosta —Stoke-on-Trent
- £85,000 - £90,000 a year
- Full-time
- Communication skills
3d
Partnership Director
Equans —Winsford
- Up to £95,000 a year
- Full-time
- Organisational skills
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Assistant Director - Safer & Stronger Communities
GMCA —Manchester
- £73,896 - £82,840 a year
- Hybrid work
- IT
- In-person
Director of Quality and Safeguarding
Trafford Council —Trafford
- £100,731 - £104,625 a year
9d
Responsible Individual- Children's residential care home- Pre/post registration.
Beholme Residential care —Manchester
- £400 - £500 a day
- Part-time
- Hybrid work
- Working with children
- In-person
- Care plans
- Sick pay
Quick apply
Director of Adults Commissioning and Provider Services
Trafford Council —Trafford
- £100,731 - £104,625 a year
- Continuous improvement
9d
Chief Executive Officer
Alexandra Academy Trust —Middlewich
- £105,595 - £119,350 a year
- Part-time
- Management
- Supervising experience
- Bachelor's degree
- Employee assistance programme
Quick apply
1d
Consultant in Public Health
NHS Staffordshire and Stoke-on-Trent Integrated Care Board —Stafford
- £94,356 - £108,814 a year
- Full-time
- Hybrid work
14d
Governance Officer
Peaks & Plains Housing Trust —Macclesfield
- Up to £34,000 a year
- Full-time
- Administrative experience
- Communication skills
- Employee discount
6d
Associate Director - Engagement and Consultation (Regional North Lead)
WSP —Manchester
- Management
- No degree
- Negotiation
Managing Director - Facilities Management
Mercury Hampton Ltd —Manchester
- £90,000 - £100,000 a year
- Call to connect
- Leadership
Quick apply
Marine Water Quality & Processes Discipline Director
APEM —Stockport
- Remote
Managing Director - Senior Bird Bellows
Senior plc Head Office —Congleton
- Full-time
- Leadership
Quick apply
General Manager
Ryman —Crewe
- £66,000 a year
- Full-time
- Computer literacy
- Project management
- Leadership
- Free parking
- Employee discount
8d
Head of Legal and Company Secretary
Leek Building Society —Leek
- £80,000 a year
- Full-time
- Hybrid work
- Contracts
- Financial services
- Leadership
- Annual leave
- Sick pay
Quick apply
2d
NXCT Operations Support Officer
The University of Manchester —Manchester
- £32,080 - £36,636 a year
- Hybrid work
- University
- Employee assistance programme
- Employee discount
Trust Director of People
Trafford Council —Trafford
- £51,356 - £54,495 a year
- Full-time
- Hybrid work
- Human resources
- Leadership
1d
Business Development Manager (BDM) - Congleton - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Congleton
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Client Account Manager - Ticketmaster Sport
Live Nation —Stoke-on-Trent
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
8d

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sr. director, customer experience & quality emea jobs near biddulph, sts

Sr. Director, Customer Experience & Quality - EMEA

Johnson Controls -
Stockport

Apply Now

Job details

Full-time
14 days ago

Benefits

Company pension
Employee assistance programme
Employee discount
Referral programme

Qualifications

Analysis skills
HVAC
Root cause analysis
Leadership
Communication skills

Full job description

Senior Director, Customer Experience & Quality – EMEA

Location: EMEA
Reports To: Vice President Quality
Function: Lean Transformation

Johnson Controls

Johnson Controls is a global leader in smart, sustainable building solutions. We deliver innovation that transforms environments where people live, work, learn, and play. As the global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. We enable customer success through operational excellence, responsible sourcing, supply chain resilience, and long‑term strategic partnerships.

Role Summary

The Sr. Director Customer Experience & Quality – EMEA is a strategic leadership role responsible for defining and driving the overall customer experience and quality strategy across the EMEA region. This role oversees quality systems, customer experience programs, and operational and manufacturing and supplier quality excellence, drive key initiatives to ensure products, services, and processes meet both internal and external expectations, as well as regulatory and industry standards.

The role will partner closely with regional leadership, commercial teams, and global stakeholders to enhance customer satisfaction, strengthen quality governance, and support sustainable business growth.

Key Responsibilities

Strategy & Leadership

Define and implement the EMEA customer experience and overall quality strategy aligned with global Quality and regional business objectives
Lead and develop a high-performing regional quality and customer experience organization
Act as a key advisor to senior leadership on quality performance, customer satisfaction, and risk management

Customer Experience (CX) Excellence

Drive end-to-end customer experience initiatives across the customer journey (pre-sales to after-sales)
Establish KPIs and governance for customer satisfaction (e.g., NPS, VOC insights)
Identify key customer pain points and lead cross-functional improvement initiatives

Quality Management & Compliance

Ensure compliance with applicable quality standards, regulations, and certifications across EMEA markets
Oversee quality assurance processes, audits, and continuous improvement programs
Drive product reliability and quality performance to meet technical specifications and customer expectations

Operational Excellence & Continuous Improvement

Lead root cause analysis and corrective/preventive action programs (CAPA)
Drive Lean / Six Sigma / continuous improvement initiatives across the region
Strengthening quality systems, processes, and digital tools to improve efficiency and transparency

Cross-functional Collaboration

Partner with Engineering, Manufacturing, Supply Chain, and Commercial teams to ensure quality and CX alignment
Collaborate with global teams to localize best practices for EMEA markets
Support critical business initiatives such as new product introduction (NPI) and key market expansion

Risk & Escalation Management

Manage high-impact quality and customer issues across the region
Establish escalation mechanisms and ensure timely resolution of critical cases
Monitor and mitigate operational and reputational risks

Skills & Competencies

Customer-centric mindset
Data-driven decision making
Excellent communication and relationship‑building abilities across global, regional, and local levels.
Ability to operate in complex, matrixed environments with multiple stakeholders.

Qualifications & Experience

Minimum 15 years’ experience in quality, customer experience, or related functions, including regional leadership experience
Proven track record in leading large, cross-functional teams in a matrix organization
Strong understanding of quality systems, manufacturing quality, supplier quality, regulatory requirements, and customer experience frameworks
Experience in industrial, HVAC, manufacturing, or related industries is highly preferred
Strong analytical, problem-solving, and decision-making capabilities
Excellent communication and stakeholder management skills, with ability to influence senior leadership

What We Offer

Competitive Compensation: Attractive salary package aligned with experience and performance.
Comprehensive Benefits: Car options, pension, life assurance, employee assistance program, referral incentives, and discount programs.
Learning & Development: Extensive professional development, global exposure, and cross‑functional growth opportunities.
Inclusive Culture: A collaborative and diverse environment that values innovation, teamwork, and continuous improvement.
Safety Commitment: A strong Zero Harm policy embedded in all operations.
Diversity & Inclusion: Active Business Resource Groups and a culture that celebrates diverse perspectives.

Apply Now

Refine Your Search

sr. director, customer experience & quality emea jobs in biddulph, sts

Sr. Director, Customer Experience & Quality - EMEA

Senior Director of Field Planning & Activation

Partnership Director

Assistant Director - Safer & Stronger Communities

Director of Quality and Safeguarding

Responsible Individual- Children's residential care home- Pre/post registration.

Director of Adults Commissioning and Provider Services

Chief Executive Officer

Consultant in Public Health

Governance Officer

Associate Director - Engagement and Consultation (Regional North Lead)

Managing Director - Facilities Management

Marine Water Quality & Processes Discipline Director

Managing Director - Senior Bird Bellows

General Manager

Head of Legal and Company Secretary

NXCT Operations Support Officer

Trust Director of People

Business Development Manager (BDM) - Congleton - Circa 41k Package- 53k OTE Uncapped

Client Account Manager - Ticketmaster Sport

I want to receive the latest job alerts for sr. director, customer experience & quality emea in biddulph, sts

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