publishing Work, Jobs in birmingham, eng (with Salaries)

Customer Service Advisor
Student Castle Property Management Services Ltd —Birmingham
- £26,436.80 a year
- Full-time
- Salesforce
- Analysis skills
- Mentoring
Quick apply
3d
Publishing Operations Content Technical Lead
Public Library of Science —Birmingham
- £50,000 - £53,000 a year
- Remote
- Project management
- Bachelor's degree
- Travel
Principal Engagement Consultant
WSP —Birmingham
- Management
- Communication skills
Assistant Engagement Consultant
WSP —Birmingham
- Analysis skills
Multimedia Reporter, Birmingham & West Mids
Bauer Media Group —Birmingham
- Driving
Research Fellow (111688-0526)
University of Warwick —Coventry
- £35,608 - £46,049 a year
- University
- Communication skills
- Python
10d
Floor – The Cocktail Club
Nightcap PLC —Birmingham
- £10.85 - £12.71 an hour
- Part-time
- Bar
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Content Author
Inspired Thinking Group (ITG) —Birmingham
- Full-time
- Hybrid work
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Digital Portfolio Manager - BMC
EY —Birmingham
- Hybrid work
- Management
- Project management
- IT
- Employee discount
9d
Lecturer in Operations Management
Aston University —Birmingham
- £38,784 - £46,049 a year
- Full-time
- Doctoral degree
- Project management
- University
- Annual leave
Global Investment Research, Content Management Group - Supervisory Analyst, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Assistant Professor (Research and Education) in Statistics and Data Science - School of Mathematics - 107493 - Grade 8
University of Birmingham —Birmingham
- £47,389 - £63,606 a year
- Full-time
- Doctoral degree
- University
- Presentation skills
12d
Communications Manager
Agent Rainmaker —Wolverhampton
- £30,000 - £35,000 a year
- Full-time
- Social media management
- In-person
- Communication skills
- Free parking
Quick apply
Assistant Professor in Statistics and Data Science (Research and Education) - School of Mathematics - 107369 - Grade 8
University of Birmingham —Birmingham
- £47,389 - £63,606 a year
- Full-time
- Doctoral degree
- Master's degree
- Maths
UK Digital Leader - Associate Director- BMC
EY —Birmingham
- Hybrid work
- Management
- Agile
- IT
- Employee discount
9d
Transferee DC - Fraud and Cyber
Warwickshire Police —Leek Wootton
- £31,164 - £50,256 a year
- Full-time
- Analysis skills
- Communication skills
Narrative Designer
Rebellion —Warwick
- Full-time
- Hybrid work
- Free parking
- Relocation assistance
Quick apply
Assistant Professor (Research & Education) - Birmingham Law School - 105383 - Grade 8
University of Birmingham —Birmingham
- £47,389 - £63,606 a year
- Full-time
- Doctoral degree
- University
- Presentation skills
Assistant Professor (Advanced Elastomers) (111596-0526)
University of Warwick —Coventry
- £47,389 - £56,535 a year
- Doctoral degree
- Supervising experience
- University
People & Culture Coordinator
Funko —Coventry
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Quick apply

I want to receive the latest job alerts for publishing in birmingham, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Service Advisor

Student Castle Property Management Services Ltd
Birmingham

Quick apply

Job details

Permanent | Full-time
£26,436.80 a year
3 days ago

Qualifications

Salesforce
Analysis skills
Mentoring
Organisational skills
Financial services
Leadership
Communication skills
Teaching

Full job description

Job Title: Customer Service Assistant

Shifts: 09.00 – 17.30 / Could vary at times during peak times weekends will be needed for check out and in.

Hours: 40 hours / week, 5 days Monday – Friday

Line Manager: General Manager

Job Summary
We are seeking a dedicated and approachable Resident Advisor to support the wellbeing and development of students within our residential community. This position offers an excellent opportunity to develop leadership and organisational skills while fostering a positive living environment. The ideal candidate will possess strong communication abilities, a proactive attitude, and experience in teaching or mentoring. The Resident Advisor will serve as a role model, providing guidance, support, and conflict resolution within the residence halls.

Main duties will include:

Answering student queries by telephone, email, letter or in person or directing queries to the relevant member of the management team Handling all manners of enquiries: from students, parents, universities and stakeholders in the business.

Being accountable for timely responsiveness and taking appropriate action when receiving feedback from students, resolving customer issues at the time or referring them to management via the appropriate channels

Distributing post and managing student parcel pick-up system front-of-house and reception duties

Preparing written correspondence as requested by other members of the management team

Organising social events on site, monitoring social media and updating our social media streams

Receiving student payments

Assisting Scheme Manager in administrative actions required for all aspects of financial control including. Credit control, Reconciling staff expenses, Daily cash and card banking reconciliation Petty cash reconciliation, Updating booking system with payments received or further charges Invoice reconciliation and payment request

Ordering new office, cleaning and maintenance supplies

Preparing arrival packs for new residents

Publishing and distributing signage for notice boards around scheme Checking returned licence acceptances ensuring all relevant documents have been received

Perform room viewings for potential new residents Assisting the Scheme Manager with administrative tasks as required

Work with the marketing team to actively promote and explore new marketing avenues

Weekly, monthly room & kitchen inspections to ensure they are up to compliance standard.

Inspecting rooms from check out and in to ensure it is ready for the next stage.

Other Duties

Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends

Perform and document regular inspections of residents’ flats Monitoring social media and updating our social media streams

Receiving student payments

Preparing written correspondence as requested by other members of management team Publishing and distributing signage for notice boards around the scheme

Work with the marketing team to actively promote and explore new marketing avenues

Purchase Order request forms.

Lincolnshire Assets Limited reserves the right to alter the job description as applicable under advice.

Overview

We are seeking a dedicated Customer Service Advisor to join our dynamic team. This role involves engaging with clients, providing exceptional support, and ensuring customer satisfaction across various channels. The ideal candidate will possess strong communication skills, a keen eye for detail, and experience in financial services or related sectors. This position offers an excellent opportunity to develop your career within a professional environment committed to delivering outstanding service.

Responsibilities

Respond promptly and professionally to customer enquiries via phone, email, and live chat.

Provide accurate information regarding products and services, ensuring customer needs are met effectively.

Utilise CRM system to log interactions, update customer records, and track ongoing issues.

Analyse customer feedback and data to identify trends and suggest improvements to service delivery.

Assist customers with account management, including transactions, updates, and troubleshooting technical issues.

Collaborate with internal teams such as sales and technical support to resolve complex queries efficiently.

Maintain comprehensive knowledge of financial services products to offer relevant advice and support.

Uphold company standards of professionalism and confidentiality at all times.

Skills

Proven experience using Salesforce or similar CRM platforms.

Knowledge of financial services industry is highly desirable.

Excellent communication skills, both written and verbal, with the ability to convey information clearly and confidently.

Strong analysis skills to interpret data and customer feedback for continuous improvement.

Organised with the ability to manage multiple tasks efficiently under pressure.

Customer-focused mindset with a proactive approach to problem-solving.

Ability to work effectively both independently and as part of a team in a fast-paced environment. This role offers an engaging work environment where your skills will be valued and developed further within the financial services sector. We are committed to supporting our team members’ professional growth while delivering exceptional service to our clients.

Work Location: In person

PREVIOUS APPLICANTS NEED NOT TO APPLY

Job Types: Full-time, Permanent

Pay: £26,436.80 per year

Work Location: In person

Quick apply

Refine Your Search

publishing jobs in birmingham, eng

Customer Service Advisor

Publishing Operations Content Technical Lead

Principal Engagement Consultant

Assistant Engagement Consultant

Multimedia Reporter, Birmingham & West Mids

Research Fellow (111688-0526)

Floor – The Cocktail Club

Content Author

Digital Portfolio Manager - BMC

Lecturer in Operations Management

Global Investment Research, Content Management Group - Supervisory Analyst, Associate, Birmingham

Assistant Professor (Research and Education) in Statistics and Data Science - School of Mathematics - 107493 - Grade 8

Communications Manager

Assistant Professor in Statistics and Data Science (Research and Education) - School of Mathematics - 107369 - Grade 8

UK Digital Leader - Associate Director- BMC

Transferee DC - Fraud and Cyber

Narrative Designer

Assistant Professor (Research & Education) - Birmingham Law School - 105383 - Grade 8

Assistant Professor (Advanced Elastomers) (111596-0526)

People & Culture Coordinator

I want to receive the latest job alerts for publishing in birmingham, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected