Careers advisor Work, Jobs in Birmingham, Wmd (with Salaries)

Customer Service Advisor
HSBC Global Services Limited —Birmingham
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Annual leave
- Work from home
10d
Careers Advisor
Ormiston Forge Academy —Cradley Heath
- £30,195 - £33,683 a year
- Call to connect
- School
7d
Careers Advisor
School of Coding —Birmingham
- £25,000 - £30,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5h
Energy Advisor / Field Canvasser
Askecology —Birmingham
- From £12.71 an hour
- Part-time
- CRM software
- Sales
- Customer service
- Flexible schedule
- Referral programme
Quick apply
7d
Home Energy Advisor
M Group —Birmingham
- £31,373 a year
- CRM software
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Membership Support Advisor - 6 MONTH FTC
RICS —Birmingham
- Hybrid work
- Customer service
- IT
- Communication skills
- Annual leave
14d
EE Retail Advisor
EE —Birmingham
- £13.66 an hour
- Annual leave
- Employee discount
1d
Tesco Travel Money Advisor
Travelex —Cradley Heath
- £13.50 an hour
- Overtime
- Customer service
- Employee discount
Careers Advisor
Ormiston Academies Trust —Walsall
- £28,038.35 - £31,377.67 a year
- Full-time
- Communication skills
- School
- Employee discount
Customer Service Advisor
SunbeltRentals —Halesowen
- Sales
- Customer service
- Computer literacy
- Annual leave
Quick apply
12d
Customer Services Advisor
Wolverhampton Homes —Wolverhampton
- £26,753 - £28,741 a year
- Full-time
- Customer service
1d
Customer Advisor
Boots —Birmingham
- £16 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
Careers Advisor
City of Wolverhampton Council —Wolverhampton
- £36,363 - £40,777 a year
- Full-time
- Hybrid work
- Education
- Care plans
Sustainability Advisor
M Group —Birmingham
- Continuous improvement
- No degree
- Travel
- Annual leave
Careers Advisor
Brownhills Ormiston Academy —Walsall
- £28,038.35 - £31,377.67 a year
- Communication skills
- School
- Employee discount
People Manager
nGeneration —Tipton
- £37,500 - £40,000 a year
- Full-time
- Microsoft Excel
- Human resources
- IT
Quick apply
Customer Service Advisor - Connect Customer Contact Service
Solihull Metropolitan Borough Council —Solihull
- £26,824 - £29,540 a year
- Monday to Friday
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
6d
Customer Service Advisor
First Mile —Birmingham
- £26,228 a year
- Full-time
- Phone etiquette
Quick apply
6h
Inbound Sales Advisor
Helping Hands —Alcester
- Weekend availability
- Hybrid work
- Sales
- Communication skills
- Employee assistance programme
Quick apply
11d
Customer Advisor
The AA —Oldbury
- £24,060 a year
- Full-time
- Annual leave
- Employee assistance programme
1d

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Customer Service Advisor

HSBC Global Services Limited -
Birmingham

Apply Now

Job details

Full-time
From £25,000 a year
10 days ago

Benefits

On-site gym
Annual leave
Company pension
Work from home
Employee discount

Qualifications

Customer service
Banking

Full job description

Are you enthusiastic about delivering exceptional customer service? Do you excel at staying composed while communicating and solving problems to ensure customers feel supported? If so, join us as a Customer Service Advisor and enjoy all the rewards of working for one of the world’s leading banks.

As well as a salary starting from £25,000 for a 35-hour week you can expect two fixed pay increments of £750 each in your first year (the first after your 6 months’ probation, then at the end of your first year on completion of a competency assessment). We also offer an on-site gym, and ‘lunch on us’ scheme - not to mention an impressive range of company benefits including 25 days’ paid holiday (+ bank holidays), employee discounts and pension/healthcare schemes. We also provide hybrid working which gives you the best of both worlds.

You don’t have to bring us banking or even customer service experience, but there are essential skills that we look for:

Active listening: listen carefully, retain key details, and accurately understand our customers’ concerns.
Effective communication: clearly communicate information, ask the right questions, and ensure customers understand solutions.
Customer-centric mindset: always aim to deliver a quality service for our customers so they have a positive experience to ensure longer lasting relationships.
Empathy and support: understand the customer’s perspective and tailor your approach accordingly to support.
Resilience: remain calm when dealing with customer questions, competing priorities and a demanding workload.
Accountability: resolve customer queries in-line with policy and guideline.
Following Process: follow procedures or making appropriate escalations where necessary.
Digital Fluency: have confidence and a good capability with technology.

We can teach you everything else you need to know via our comprehensive training programme. This will be across 15 weeks to get you up-to-speed with your role, our systems, and products, and supported in our Academy where you’ll be taking your first live customer calls with the support of a peer coach. Our Training and Academy hours are Monday to Friday 9am-5pm and training and academy support will be 100% face-to-face in the office. Where possible we ask that you do not take any holidays during this time as this will be limited during this period and can be discussed further at interview. You must also be able to commit to the role for a minimum of 12 months.

Applications are open to UK Residents over the age of 18 currently with a valid right to work in the UK, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application.

Our application process consists of:

Online Contact Centre Skills Assessment
A telephone-based Recruiter Interview
Final face-to-face interview with the business and an online Values Based Assessment

Our Contact Centre is open between 6am to 11pm Monday to Sunday. We have a variety of working patterns created to suit you, including compressed shifts with up to 3 days off each week! For example: Monday to Friday 8am to 6pm one week, and then Monday, Wednesday, Thursday, and Sunday 8am-6pm the next. This shift offers an alternating pattern each week allowing you more freedom and flexibility on your days off. If successful in your application, an appropriate available shift pattern will be discussed with the team.

We operate a hybrid working environment, which means you will work at our office in Birmingham some of your time and then remotely from home. To be able to work from home, you will need to ensure you have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life. We will provide you with the technology required to do your role, but you’ll need to have a home Fibre Broadband connection with a minimum speed of 10MPS.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500

Apply Now

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