Customer relations officer Work, Jobs in Birmingham (with Salaries)

PNC Case Resulting Officer
West Midlands Police —Birmingham
- Full-time
- Microsoft Outlook
- Customer service
- Annual leave
- Employee discount
9d
Knowledge and Information Liaison Officer (KILO)
Ministry of Justice —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
- Work from home
11d
Security - Security Officer
BidvestNoonan —Birmingham
- £12.98 an hour
- Part-time
- Communication skills
- Employee discount
Quick apply
Ombudsman & Compensation Assistant
Birmingham City Council —Birmingham
- £28,598 - £34,434 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
6d
Civil Enforcement Officer - Walsall
APCOA PARKING (UK) LTD —Walsall
- £29,556.80 a year
- Full-time
- Customer service
- English
- Annual leave
Quick apply
10d
Apprentice Training & Development Administrator
The Royal Orthopaedic Hospital NHS Foundation Trust —Northfield
- £25,272 a year
- Full-time
- Customer service
- Front desk
- Teaching
4d
Senior Student Recruitment Officer - External Relations - 53904J2 - Grade 7
University of Birmingham —Birmingham
- £36,636 - £48,822 a year
- Part-time
- Hybrid work
- Marketing
- Administrative experience
- Project management
- Annual leave
- Sick pay
16h
Resourcing Officer
Walsall Healthcare NHS Trust —Walsall
- £28,392 - £31,157 a year
- Full-time
- Remote
- Human resources
9d
Communications and Events Supervisor - Campus Services - 48510 - Grade 6
University of Birmingham —Birmingham
- £33,002 - £39,906 a year
- Full-time
- Microsoft Office
- Hotel
- Project management
- Annual leave
- Sick pay
11d
Local Authority Attendance Officer
Coventry City Council —Coventry
- £33,699 - £39,862 a year
- School
2d
People Operations Officer, People, Risk and Casework
Government Internal Audit Agency —Birmingham
- £40,979 - £50,538 a year
- Part-time
- Presentation skills
- Human resources
- Annual leave
- Employee discount
7d
Project Officer - School of Chemical Engineering - 107511 - Grade 6
University of Birmingham —Birmingham
- £33,002 - £39,906 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Office
- Analysis skills
- Annual leave
- Sick pay
10d
Education Engagement and Inclusion Practitioner
Coventry City Council —Coventry
- £24,817 - £29,881 a year
- Travel
- School
7d
Learning and Skills Development Officer - Automotive
Heart of Worcestershire College —Bromsgrove
- £35,251 - £38,005 a year
- Full-time
- Customer service
- English
- Administrative experience
- Annual leave
4d
Intelligence Tactical Analyst Manager
National Crime Agency —Birmingham
- £4,218 - £55,575 a year
- Part-time
- Hybrid work
- Analysis skills
- Supervising experience
- Presentation skills
- Annual leave
3d
Retail Security Officer
Bardwood —Brierley Hill
- £12.71 an hour
- Full-time
Quick apply
Litigation Lawyer
Bromsgrove District Council —Bromsgrove
- £40,777 - £45,091 a year
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
5d
Catering Supervisor
Heart of Worcestershire College —Worcester
- £17,587.03 - £19,116.42 a year
- Part-time
- English
- Supervising experience
- First Aid Certification
- Annual leave
4d
Legal Counsel
Poundland —Walsall
- £60,000 - £70,000 a year
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
- Free parking
- Employee discount
Senior Arboricultural Consultant
Acorn Environmental Management Group —Redditch
- £30,000 - £35,000 a year
- Microsoft Office
- Bachelor's degree
- Leadership
- Annual leave

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customer relations officer jobs near birmingham

PNC Case Resulting Officer

West Midlands Police -
Birmingham

Apply Now

Job details

Full-time
9 days ago

Benefits

Free flu jabs
Annual leave
Company pension
Employee discount

Qualifications

Driving Licence
Microsoft Outlook
Customer service

Full job description

The Police National Computer is a database containing over 13 Million nominal records (Approximately 12 Million being criminal records). Over 68 Million vehicle records and in the region of 61 Million Driving Licence records. Owned by the Home Office with access being granted to all Police Forces and many other organisations West Midlands Police on average perform in the region of 1 million transactions on the PNC Monthly. The PNC bureau are responsible for updates to the records to ensure that the records owned by the Force are timely and accurate to enable operational colleagues to make operational policing decisions on the most up to date and accurate intelligence and data available.

The main purpose of this role is to process urgent PNC update requests received via Control Works, Forms App and email along with other computer interfaces. To ensure prioritisation of workload to ensure that service level agreements are met and that PNC is updated in a timely manner.

The Role:

To provide an accurate timely input to Court cases requiring manual resulting on PNC and other supporting functions aligned to the resulting and accuracy of PNC records.

Key Responsibilities:

Input data from source documents/Systems onto PNC
Interrogate HMCS case management systems and obtaining court listing information.
Interrogate Bichard 7 portal and result cases on PNC at point of adjournment and conclusion
To ensure cases commenced over 12 Months ago are investigated to ensure results are added in timely fashion
To complete peer review audits as required to ensure data quality is maintained To carry out any other duties commensurate with the purpose and grading of the post that may from time to time be determined

Essential Requirements:

Evidence of ability to deal with enquiries (internal and external) courteously, e.g. demonstrate commitment to customer care.
Experience in use of PNC (updating experience preferred)
Ability to use or be trained on a range of operational computer applications and communication systems e.g, Bichard 7(HMRC case results portal) LIBRA (Magistrates courts results), Common Platform, Exhibit (Crown Court Results) and Outlook.

Desirable requirements:

Able to use routine office systems, including filing, photocopying, registers, logs and complete statistical returns to required quality standards.
Knowledge or experience of the workings of the court systems in relation to case handling.
Ability to demonstrate a flexible attitude towards work and to support team objectives.
To be aware of the Force policies in relation to equality and diversity and challenge instances of non-compliance.

Training: It is a special condition that post holders will be required to undertake PNC training to full PNC Phoenix level. Failure to complete the Phoenix course successfully may result in redeployment to an alternative position elsewhere in the organisation. Your grading in this post would not be protected.

Hours:T he hours of work are 36.5hrs a week at times agreed by management. Core operating hours of the PNC resulting section are 08:00 – 18:00. Duties may vary according to local operational needs.

Vetting: Successful applicants will be required to pass Management Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

Medical: Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test.

Interviews: To be confirmed.

Contact: For further information regarding the role, please contact Amanda Gray on [email protected]

Benefit Statement
By choosing to join West Midlands Police you will receive an enhanced benefits package including:

Fair remuneration with progression opportunities and access to a very competitive pension scheme.
Enhanced annual leave in addition to public holiday entitlements.
Discounts across travel, parking, daily costs of living and leisure activities.
A comprehensive wellbeing package including 24/7 support, free eye tests and flu jabs.

Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.

It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.

"Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities"

Apply Now

Refine Your Search

customer relations officer jobs in birmingham

PNC Case Resulting Officer

Knowledge and Information Liaison Officer (KILO)

Security - Security Officer

Ombudsman & Compensation Assistant

Civil Enforcement Officer - Walsall

Apprentice Training & Development Administrator

Senior Student Recruitment Officer - External Relations - 53904J2 - Grade 7

Resourcing Officer

Communications and Events Supervisor - Campus Services - 48510 - Grade 6

Local Authority Attendance Officer

People Operations Officer, People, Risk and Casework

Project Officer - School of Chemical Engineering - 107511 - Grade 6

Education Engagement and Inclusion Practitioner

Learning and Skills Development Officer - Automotive

Intelligence Tactical Analyst Manager

Retail Security Officer

Litigation Lawyer

Catering Supervisor

Legal Counsel

Senior Arboricultural Consultant

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