Room operator Work, Jobs in Birtley, Twr (with Salaries)

Vista Aftersales Advisor
Hays Travel —Sunderland
- Customer service
- Organisational skills
- Communication skills
- Employee discount
Casual Control Room Operative
Stockton-on-Tees Borough Council —Stockton-on-Tees
- £15.83 an hour
- Temporary
- Presentation skills
- AI
1d
Sales Office Coordinator
DoubleTree by Hilton Newcastle Airport —Newcastle upon Tyne
- Full-time
- Hotel
- IT
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
8d
Shift Operator
Fornax Environmental Solutions LTD —Newton Aycliffe
- Up to £33,000 a year
- 12 hour shift
- Heavy lifting
- Continuous improvement
- In-person
Quick apply
Croupier
Bally's Newcastle Casino —Newcastle upon Tyne
- Hotel
Quick apply
Duty Manager
Cote Restaurants —Newcastle upon Tyne
- £12.80 an hour
- Full-time
- Hospitality
- Bar
- Communication skills
- Employee discount
Quick apply
9d
Sports Centre Manager
Royal Grammar School, Newcastle —Newcastle upon Tyne
- £28,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Annual leave
Quick apply
12d
Bar Cleaner
Park Holidays UK —Morpeth
- £12.71 an hour
- Part-time
- Hospitality
- Bar
- Sales
- Employee assistance programme
- Employee discount
Maintenance Technician (PBSA)
Redwood Co-living —Newcastle upon Tyne
- £26,000 - £30,000 a year
- Weekend availability
- Customer service
- Maintenance
- Plumbing
Quick apply
4d
Clean Room Operative
Redditch Medical (Entaco Ltd) —Sedgefield
- From £12.71 an hour
- Full-time
- Warehouse experience
- Power tools
- In-person
- Free parking
Quick apply
15h

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Casual Control Room Operative
Stockton-on-Tees Borough Council —Stockton-on-Tees
Respond to calls from the public and local businesses with professionalism and care. Right to Work: All applicants must provide valid proof of their right to…
£15.83 an hour
1d

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Vista Aftersales Advisor

Hays Travel -
Sunderland

Apply Now

Job details

Benefits

Employee discount

Qualifications

Customer service
Organisational skills
Communication skills
Negotiation
Time management

Full job description

Overview

This role is based within the Vista After Sales team and focused on providing an exceptional service to all Agents, Customers and Supplier partners for any Vista, Hays Beds & Hays Transfers existing booking queries.

Role Summary

Vista Aftersales is an operational team which receives high volumes of incomings calls and email enquiries from agents, supplier partners, other head office teams and customers needing assistance in resort. Our focus is ensuring exceptional service, efficiency and accuracy at all times whilst striving to hit team’s KPI’s.

Main Responsibilities

Booking Failures for Vista, Hays Beds, Hays Transfers.
Answering general booking questions.
Booking amendments Vista, Hays Beds, Hays Transfers.
Documentation requests.
Airport and In-resort calls.
Build and maintain relationships with agents, customers & supplier partners.
Identifying and meeting customers’ needs by always providing exceptional customer service.
Pro-actively attempt to minimise financial loss to the business wherever required.
Achieving individual and team KPI’s.
Effectively performing administration duties and follow processes accurately.
Sourcing additional product (different room type/board basis etc.) and manual Hays Beds & Hays Transfers bookings.
Working on various booking exception reports ensuring they are always kept up to date.
Aid internal/external agents and customers in a crisis for Vista, Hays Beds, Hays Transfers.
Assist in minimising losses to the business wherever necessary.
Process errata and schedule changes accurately & effectively

Qualifications & Experience

Experience of working in a similar type of service role
Previous travel experience

Customer Service

Deliver exceptional customer service to all internal and external agents and customers

Skills

Good organisational and time management skills
Good negotiation skills
Good attention to detail
Good understanding of in-house products/systems and external supplier products/systems
Resilient
Ability to work in a fast-paced call centre environment
Good administration skills

Teamwork

Enthusiastic and proactive with the ability to work independently (self - motivated) and as part of a team
Ability to work effectively with people from diverse backgrounds
Open to change and flexible to suit business needs

Communication

Good verbal and written communication skills
Ability to liaise with staff on various levels
Ability to always remain professional

Values

Commitment to contribute to the growth of the business and the development of the team
Ensure that the Hays Travel values are always demonstrated and that others follow this standard

General

To undertake any other duties that fall into the job criteria
To conform with all company policies and procedures including Health & Safety
To treat all employees, customers and suppliers with dignity and respect
This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

About Us

As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays, alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our values

Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

Supportive
Motivational
Innovative
Loyal
Excellent

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work. We're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.

Apply Now

Refine Your Search

room operator jobs in birtley, twr

Vista Aftersales Advisor

Casual Control Room Operative

Sales Office Coordinator

Shift Operator

Croupier

Duty Manager

Sports Centre Manager

Bar Cleaner

Maintenance Technician (PBSA)

Clean Room Operative

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