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Care Services Customer Partner

Boots -
Cheltenham

Apply Now

Job details

Permanent | Part-time

Benefits

Discounted gym membership
Employee assistance programme
Employee discount

Qualifications

Driving Licence

Full job description

264014BR

Care Services Customer Partner

Cheltenham, High Street

Permanent

Part-time

Job Description

About the role

As a Care Services Partner, your job is to provide a single point of contact for care home customers ensuring excellent customer care is always provided whilst leading the operational running of the care services pharmacy. You will work in partnership with local stakeholders to enable delivery of this outstanding level of service to care services users. You will work onsite and report to the store manager.

Your priorities will include:

Planning the Care Services workload to ensure that your team provides the very best service possible.
You will work in partnership with a local network of around 40 care homes, store teams and GP surgeries to deliver outstanding care to enable retention of existing homes and growth of new customers.
You will resolve queries and issues raised by care homes.
Supporting with dispensing duties including labelling, priming, preparing MARR sheets, ordering, dispensing, endorsing, checking prescriptions and collecting prescriptions.
Working with the Regional Business Manager to become an ambassador for Boots within the local community and assist in the sign-up of new business.
You will work across all parts of the pharmacy in the store, including the healthcare counter

What you’ll need to have
These are the essential skills or experience needed to succeed in this role.

NVQ2 in Pharmaceutical Science (or equivalent)
Experience with problem solving in a healthcare environment with a focus on getting it right for your customers.

It would be great if you also have
These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match this additional criteria.

NVQ3 in Pharmaceutical Science (or equivalent)
A full driving licence as you’ll visit the Care Homes you’re supporting.

Our benefits

Boots Retirement Savings Plan
Discretionary annual bonus
Generous employee discounts
Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.

What's Next
If this feels like the right job to you and you apply, your application will be reviewed by our team, and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager.

We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

Business Area

Pharmacy

Function

Care Services

Keywords

Dispenser, ACT, Pharmacy Support, Pharmacy Technician, care services, care services support, pharmacy support

Hours per week

22.5

Latitude,longitude 1

51.901307185,-2.074424683

Shift Pattern to display to candidates (displayed externally). Please select one:

Weekdays and Weekends

Airport

Hours per week

16 to 24 hours per week

Company

UK Stores

Division

16 - United Kingdom

Should this vacancy be excluded from being posted onto the Boots.jobs career site?

Region

5 - Wales and South West

Area

146 - Herefordshire and Gloucestershire

Store

260 - CHELTENHAM

Req Posted Date

22-Oct-2025

County

Gloucestershire

Country

Address 1

197-199 High Street

Address 2

Cheltenham

Address 3

Glos

Post Code

GL50 1DB

Source

Boots

Need To Know (New)

This is a permanent role, and we request that you only apply for the position if you can commit to the advertised hours on a permanent basis;, We are looking for candidates who will be flexible to work a variety of shift patterns throughout the week;, This role includes weekend shifts;

Are night shifts required as part of this shift pattern?

Do you require a second shift pattern to be advertised?

Please select the required shift pattern for Fridays