We’re making a difference: Together, we can ensure that there is enough water for everyone, now and in the future.
Portsmouth Water are delighted to have an opening for a Documentation & Training Coordinator in our growing Network department. In this role, you will coordinate, develop and maintain training programmes, operational documentation, and business change activities for the Water Distribution function in alignment with the company competency framework.
You will support operational managers in identifying role-specific competencies, developing structured training plans, and contributing to the creation and delivery of training materials. You will also support business transformation and change programmes, ensuring the smooth and effective transition of operational and process changes into the business.
The role is also responsible for the control, maintenance and continuous improvement of operational documentation, including policies, procedures, work instructions and guidance, within the corporate Document Management (DM) system, ensuring information is accurate, accessible, and compliant with company and regulatory standards.
What will you be doing?
Key Responsibilities
Business Change & Transformation: Support change programmes, assess impacts and risks, engage stakeholders, align training/documentation, and ensure smooth transition to BAU.
Training & Competency Development: Define role competencies, create and deliver training plans, track progress, maintain records, and support managers in closing capability gaps.
Operational Documentation: Maintain, update, and control documentation to reflect current processes, ensure compliance, and support both BAU and change initiatives.
Performance & Continuous Improvement: Promote consistency and quality, identify improvement opportunities, support operational efficiency, and assist with audits.
Communication & Collaboration: Build relationships across teams, support stakeholder engagement, act as a link between operations and change programmes, and encourage best practice sharing.
What do you need?
Skills, Qualifications & Competencies
Experience supporting business change or transformation programmes
Experience completing Change Impact Assessments and Readiness Plans
Understanding of business change methodologies or frameworks
Experience in training delivery or facilitation
Track record of supporting successful process or operational change implementation
Experience within the water industry, utilities, or operational environments
Strong organisational and coordination skills
Ability to manage operational documentation and document control processes
Effective communication and stakeholder engagement skills
Ability to work collaboratively across operational and support teams
Competent in Microsoft Office applications and document management systems
Understanding of competency frameworks and training record management
Ability to analyse operational impacts and support continuous improvement initiatives
Strong attention to detail and accuracy
Ability to manage competing priorities and work to deadlines
